The rear hatch on my SRX wouldn’t open any more. - Michael
The rear hatch on my SRX wouldn’t open any more. I took it to a Cadillac dealership who advised me that the issue was un-fixable as the necessary part was no longer available.
In desperation, I called Randy Marion Cadillac for a second opinion. The receptionist connected me with Danny who knew what my problem was even before I had the chance to tell him I already knew.
They fixed the problem with a brand new part and cleaned my car so well, my wife yelled at me for buying new rims.
Danny was personable, knowledgable and responsive. Since he was able to save me some money from the original quote (one of the parts turned out to be unnecessary), he offered to also repair another issue (strong salesman’s skills).
I couldn’t be happier. Kudos to senior management for running a tight ship, Danny my advisor and to the mechanics. Nice job !
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