I recently had an appointment to bring my Volvo 2024 XC90 - howie207
I recently had an appointment to bring my Volvo 2024 XC90 into this dealership for a software upgrade to correct a technical problem that arose between an issue of interface between the new Google upgrade to these cars, and Sirius radio/ I was treated by Nach, the service advisor, who accommodated, as he has done previously, my request that Nino Gambino, the consummate technician, by the way to work on my car. I have come to rely on his expertise to keep my cars running properly for many years. Nino was able to rectify the problem relatively quickly and completely, and, as Nash had planned, it matched with my schedule and I was able to wait for it. After Nino finished his work, I was then turned over to Danny, to finish the process. By that I mean, whenever such a software update is done, it can be possibly that other technology corrections have to be made. In this case, my phone must again be paired to the car and possibly adjusted for the phone to work thru the car's electronics properly, for hands-free, etc. Danny also performed his role, quickly and thoroughly. Danny is a prime example of the excellent customer service rendered by this dealership. He is truly exemplary at his job and really knows these cars and their electronics as well as their interactions with cell phones. My experience has been that many dealerships do not have such a person on staff and just tell the customers that they don't deal with cell phones and to go to your individual cell service provider. I had this happen years ago with another dealership, and the cell provider said it was a dealer issue and sent me back to that dealer. Very frustrating to say the least, This dealership is more concerned with treating the customer properly and I thank the dealership's general manager for making such a valuable member of her staff as Danny available to properly provide this aspect of customer service. His willingness to help those of us with lesser technology expertise is exemplary, and certainly demonstrates the caring climate of this dealership. For that they should be commended
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