We recently needed to purchase a car and after some - healthywannabe
We recently needed to purchase a car and after some research on the vehicle we had decided on found it online at Marina Auto Group at 765 Ridge Road in Webster, NY. We were totally unfamiliar with the dealership being that it is 2 ½ hours away from where we live. We called them to enquire on the car and spoke with a salesman named Russ. We drove out the next morning to look over the car, test drive it and IF we felt it was worth it, we hoped to drive it home that same day. In order to do that, we went prepared: we brought our plates from the previous car, knowing I could have our insurance agent fax the insurance card, have our bank wire the funds and with hopes that the dealership could have it registered for us within a couple of hours. The 2020 Chevrolet Impala Premier that we had chosen was in really clean shape inside and out and came with a 90 day/3K mile warranty, which helped ease any concerns that IF there were any pressing issues with purchasing a used car, we hoped it would show itself during the limited warranty. We arrived that morning about 10 a.m., test drove, decided on the vehicle while waiting for the wire transfer to get cleared, we went out to lunch, went back, did the paperwork, they finalized the vehicle and we were on our way home later that afternoon with our new vehicle. Our Salesman Russ tried to be as efficient as he could in meeting our needs and was very thorough in explaining all the details of the paperwork and sale to us. About a week later, we ended up having a couple of issues with the vehicle and that’s when the real test of this dealership came into play. One can’t help be a bit hesitant to be purchasing the car in unfamiliar territory from an unknown dealership, yet alone hope that their warranty will really be covered on a used vehicle. After a phone call to Russ, he told us Marina Auto Group would allow us to take the car into a local Chevrolet dealer of our choosing so as not to have to make the long drive back out there…even the local Chevrolet dealer’s service manager was a bit hesitant on the arrangement, but Marina Auto Group Service manager, Ron, worked with their General Manger, Anthony, and came through and took care of the bill with the local Chevrolet Dealer, so we could be on our way. To top it off we had a repair that the Chevrolet dealer couldn’t provide that we need to go to Safelite for a rear window replacement because the auto rear window defogger wasn’t working. The Auto Outlet Staff (www.marinaautogroup.com): General Manger for Marina Auto Group, Anthony, came through each time we needed to speak with him. He didn’t seem like the stereotype nor sound like a typical car salesman at all and I have to tell you IF we ever needed to purchase another vehicle or know of someone who did we would HIGHLY recommend the Marina Auto Group on 765 Ridge Road in Webster, NY. These guys are the real deal!!!
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