Customer Satisfaction Is important to Owners - Jeff
Customers Satisfaction Guarantee!
I purchased a 2011 Dodge Ram 1500. Unfortunately I had several mechanical problems with the vehicle. The first salesman Mr. Ed Reed lead me to believe that this dealership was going to make this truck purchase one of my worst experiences. He had very little concern in customer satisfaction.
However, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money.
He also assigned another salesman Stephen Oddo who helped me with any problems I was having.
Salesman Steve was an older gentleman who knows how to try and satisfy the customer. This was a vehicle that unfortunately had more problems then they knew about.
I guess that's probably why the previous owner traded it in.
Mr. Steve stayed on top of the job. I was always able to reach him. If, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me back.
Great customer service on his behalf. Unfortunately, the truck couldn't be fixed trouble free within my first 45 days.
Mr. Eric a man of his word return my money and try to find me another truck.
In business , you can't always make every customer happy but their customer satisfaction is guarantee. That's good enough for me. Thank you Stephen Oddo again for your continuous diligent.
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