104 New York Volkswagen Service Centers

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.

Thank you for taking care of us quickly. Our car had... - LesleyR

Thank you for taking care of us quickly. Our car had problems with the battery, with VW care the battery was replaced and we were not charged for towing.

I had a trainee who service me at the desk who was - avilesmr

I had a trainee who service me at the desk who was knowledgeable pleasant and help me well with my needs to have my car serviced. I purchased my car 2011 at this dealership and have never taken my car anywhere else for service 2023.

My day started with an appointment for inspection and - julia.taylor61

My day started with an appointment for inspection and 30,000 mileage service. Joel Ochoa always greets you with a friendly smile and just makes your day go a lot smoother when you anticipate waiting long for service. Much to my surprise, my car was ready in less than 2 hours. When I returned, I was greeted by Kevin who convinced me to buy a 2024 Tiguan. The entire process was amazing and I am very happy with my new purchase. This is my 4th Volkswagen. The expertise and care the workers provide at Teddy's makes it worthwhile. I will continue to praise Joel for his amazing customer service, Kevin who is a great salesman and the staff at this location. Thank you!

Brought my 2024 VW Tiguan for service car was sitting - megaautoleasing

Brought my 2024 VW Tiguan for service car was sitting there for a week to do oil change and inspection first all they didnt provide with loaner car said that we didnt buy car from there dealership that we not qualified for loaner car can get in touch with service manager whenever i called there eather his busy or his xxx is off i dont understend how they operate the dealership feels like they're doing you a favor to service ur car

Wonderful Service Experience! - Stacy

I purchased a used vehicle for my daughter from VW of Orchard Park. The sales representative was very nice and accommodating. So I should write two reviews for the sales experience and the service experience, however I really want to bring attention to the service center. We had the car for a little over 2 weeks when there was an issue. It was a pretty severe issue that needed to be corrected ASAP. I called and spoke to Harry the service manager, and he took action at once. The repair was one that would normally take a long time (at least a week), however Harry was able to have the car repaired in 24 hours. Harry also had the car delivered back to the house, we did not even have to pick up the car. Thank you Harry and VW for your wonderful service!!

Setting up service was very easy, dates and times - SCOTT_MYER

Setting up service was very easy, dates and times available are very accommodating and the staff is very friendly and helpful

Good Morning Lisa, On my way home after getting the oil - mduszynski

Good Morning Lisa, On my way home after getting the oil change and tire rotation on my 2022 Tiguan, my low tire pressure indicator light went on! When I got home and checked each tire, ALL (4) pressures were LOW!🤔 I filled all (4) to 46 psi (as per the sticker on door) and it seems everything is ok, now. NOT happy.