1,451 New York Used Car Service Centers

FYI to any customers using , Service dept. - jpa1

FYI to any customers using , Service dept. it is to be avoided. While the service manager seems to care. The service rep. really had no clue what he should be doing and really did not seem to care about what is best for customer or really the dealership. Brought in a 2014 Nissan Sentra that was running poorly. Charged for diagnostic, general check. I had been specific about what I wanted looked at, but I understood that they needed to run there own test. However, once "check" had been done, the service rep handed me an est. over $3000 dollars to get everything done. How stupid did he think I was, he should know the value of that car did not warrant the repairs. Will never use them again, will never buy a car from that dealership! PS $70.00 part self install solved problem. Thanks to one of their mechanics who thought part might be problem.

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!

Job well done on time! - Hadbax

Job well done on time! Nice people.Clean environment. Makes fo a very happy customer