116 New York Subaru Service Centers

Paul, once again, was incredibly welcoming and - MMagner

Paul, once again, was incredibly welcoming and professional, referenced the specifics of my previous service right off the top of his head, and moved my vehicle through the whole process in short order. And at the conclusion of my visit, provided me with Subaru’s scheduled maintenance recommendations and costing for same in preparation for future visits.

Fixed the problem andTanya was very helpful Subaru - ??

Fixed the problem andTanya was very helpful Subaru covered the expense I expect to buy another outback someday

Service is always excellent. - Jamescdougherty

Service is always excellent. Brian exceeded at his level of service! Lacy has always been the best. Our family has purchased about ten cars and sales with Jon Amerling and service with Brian is always great!

The idea that they take me to and from work in order for - jacobowitzmarilyn

The idea that they take me to and from work in order for me to get my car serviced is the best thing ever

Great customer service and fast work. - Dgagne72

Great customer service and fast work. I was in and out in no time. Very polite and kept me informed

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

Good homey dealer and service. - Arnold of Westchester

Good homey dealer and service. You feel like you are dealing with people, not a huge bunch of stone statues. Work performed well.

Easy appointment. - Decoflair

Easy appointment. Welcoming staff upon arrival. Prompt, professional service by the staff members. Notified in a reasonable time when the vehicle’s work was completed.

Had a service appointment. - ajwal

Had a service appointment. Waited more than 15 minutes. Service folks could not tell me when my car would be checked in, nor how long I'd have to wait for an oil change. The only answer I received was a wave of the service person's hand, as if to say, Look how crowded we are. I left and won't be back.

I would choose zero stars if I could. - Doyle.joanne

I would choose zero stars if I could. I recently had an issue with my 2017 forester having a loud noise sometimes when idling and not starting on 3 separate occasions. I had to have it towed to Subaru on the day I was having it checked. After checking out the car I was told that the engine was seized and it would cost $8000-$10000. immediately upon hearing this news Ellen Yerry said "Do you want to talk to someone in sales?" I was told that obviously the engine is seized since the sticker in my window shows I am 30000 miles over for an oil change and it looks like someone put fresh oil in after the fact. This assumption was wrong as I had had an oil change less than 2000 miles prior and had just had a 90000 mile check up at this dealership. I showed all the paperwork to prove this. The attitude at this dealership was "Oh Well, sometimes things just happen" as told to me by Buddy Schism, the service manager. This is the dealership that I bought my car from. I was skeptical from the moment I was asked if I wanted to talk to someone in sales. I had the car towed to 1st Place Auto and Tire. In less than 2 hours they had diagnosed that the engine WAS NOT seized and it turned out to be the air condition compressor and belt. Fixed at a cost of $1200 The customer service I received was cold and uncaring every step of the way. I was charged $75.00 to incorrectly diagnose my car My car never moved from where I had it towed in the parking lot. Instead of taking my car in and actually looking at it they assumed what the problem was. Buddy claimed he was going to talk to someone at corporate to see if there was anything they could do to help ( my extended full coverage had recently run out from the 5 year mark but was still under 100000 miles.) I don't believe that he tried to talk to anyone. I truly feel that they were trying to SCAM me into buying a new car OR the mechanics are completely incompetent. I called this dealer to let them know about my car being fixed etc. Ellen claimed she would let Buddy know. Haven't heard a peep in 5 days. Where is this so called LOVE Subaru? I will tell everyone I know not to go there And I will share my story as far and wide as possible

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Great Sales! Service needs improving - JB

I purchased my vehicle 2 years ago today. Phil and Shelly were fantastic!! I got the minimum price I was willing to accept for my trade. They even threw in extras. The sales people were phenomenal!! Highly recommend for sales. Service on the other hand truly needs some work. You may want to go to another Subaru dealer for service. I have asked for well over 1-1/2 years for my mud flap and rivets to be looked at. I'm very busy and don't have time to sit and wait for the vehicle. Typically, I'm quickly dropping it off and leaving so my ride doesn't have to wait. When I arrive to pick up my car after work, they are closing in about 5 minutes. Yesterday, I mentioned after at least 4 requests, they still have not taken care of the mud flap, and after 3 requests, the rivets that fell off within first few months were finally replaced. They stated it was under warranty, then when I got to pick up my car, it wasn't done and they said it was $75 and not under warranty. My fiance reminded me that I mentioned the drivers side was loose when I took it to the first oil change. I assumed it was taken care of. Few months later, I noticed it was detached from 1 bolt that holds it to the car. I again mention it and continue to mention nearly every time, but still is not addressed. Another complaint, they never discuss anything about the vehicle. They don't mention what they have inspected or what needs to be done down the road or at next service. Every car dealership I have been to has always sat down with me and went line by line about what they inspected or will inspect next time. Not pleased with service department at all. Also, I had to go back for 3 days to get my car inspected because the machine was down. What an inconvenience for me and my coworker!! They could at least throw in a mudflap for the inconvenience!! Their cost with labor is $75, without is $40 as an accountant, I'm certain their cost of the mudflap is no more than $16. If the owner or salesperson I dealt with doesn't address, they will be losing a customer all together due to a mudflap.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Tried Rapp for service as they are closer to where I - ck675h

Tried Rapp for service as they are closer to where I live. Paid over $100 for a oil change, tire rotation. Surprised service department doesn't perform a mulit-point inspection of items like the battery, fluids, belts, tires, etc. Other dealers, service providers do this as part of most services being performed. Was never offered and didn't know I needed to ask. Helpful to prevent surprise break-downs. Also, like that as a customer you can watch workers. Surprised at how much he seemed to play with his cell phone. Probably will go back to the previous service providers. Oh, and they charge more too.

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.