116 New York Subaru Service Centers

Whenever we have an issue, we either make an appointment, - scmeamem

Whenever we have an issue, we either make an appointment, or go over to the dealer and get help right away.

Had a service appointment. - ajwal

Had a service appointment. Waited more than 15 minutes. Service folks could not tell me when my car would be checked in, nor how long I'd have to wait for an oil change. The only answer I received was a wave of the service person's hand, as if to say, Look how crowded we are. I left and won't be back.

They are informative and explain what is going to be done - bookrunner13@gmail.com

They are informative and explain what is going to be done in a very friendly and encouraging manner.

Prestige has been and continues to be a positive - Greg K

Prestige has been and continues to be a positive experience for our family. Thank you Brian, Rosemary, and staff.

All went well - friendly efficient did what they said - robjoan1

All went well - friendly efficient did what they said cat needed in a timely fashion

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Great Sales! Service needs improving - JB

I purchased my vehicle 2 years ago today. Phil and Shelly were fantastic!! I got the minimum price I was willing to accept for my trade. They even threw in extras. The sales people were phenomenal!! Highly recommend for sales. Service on the other hand truly needs some work. You may want to go to another Subaru dealer for service. I have asked for well over 1-1/2 years for my mud flap and rivets to be looked at. I'm very busy and don't have time to sit and wait for the vehicle. Typically, I'm quickly dropping it off and leaving so my ride doesn't have to wait. When I arrive to pick up my car after work, they are closing in about 5 minutes. Yesterday, I mentioned after at least 4 requests, they still have not taken care of the mud flap, and after 3 requests, the rivets that fell off within first few months were finally replaced. They stated it was under warranty, then when I got to pick up my car, it wasn't done and they said it was $75 and not under warranty. My fiance reminded me that I mentioned the drivers side was loose when I took it to the first oil change. I assumed it was taken care of. Few months later, I noticed it was detached from 1 bolt that holds it to the car. I again mention it and continue to mention nearly every time, but still is not addressed. Another complaint, they never discuss anything about the vehicle. They don't mention what they have inspected or what needs to be done down the road or at next service. Every car dealership I have been to has always sat down with me and went line by line about what they inspected or will inspect next time. Not pleased with service department at all. Also, I had to go back for 3 days to get my car inspected because the machine was down. What an inconvenience for me and my coworker!! They could at least throw in a mudflap for the inconvenience!! Their cost with labor is $75, without is $40 as an accountant, I'm certain their cost of the mudflap is no more than $16. If the owner or salesperson I dealt with doesn't address, they will be losing a customer all together due to a mudflap.

Awesome! - Darlene Waldron

Everyone here is so kind, courteous, and helpful in whatever you need. Whether you are buying a vehicle or getting one serviced--they are great!!

Tried Rapp for service as they are closer to where I - ck675h

Tried Rapp for service as they are closer to where I live. Paid over $100 for a oil change, tire rotation. Surprised service department doesn't perform a mulit-point inspection of items like the battery, fluids, belts, tires, etc. Other dealers, service providers do this as part of most services being performed. Was never offered and didn't know I needed to ask. Helpful to prevent surprise break-downs. Also, like that as a customer you can watch workers. Surprised at how much he seemed to play with his cell phone. Probably will go back to the previous service providers. Oh, and they charge more too.

I bought my 2024 Subaru Impreza in July and recently hit - Marcus V

I bought my 2024 Subaru Impreza in July and recently hit 6K miles, prompting me to seek my first oil change, tire rotation, and a safety recall fix. After checking with various local Subaru dealerships, including Goldstein, Mackey, North Country, and finally Capitaland, I chose Capitaland due to a friendly and competitive service from Barry. I scheduled, dropped off the car, promised a 1.5-hour service and received a prompt call for pickup. Upon returning, I found the car ready but was disappointed to discover grease/oil stains on the driver's seat, oil/grease/dirt and scuff marks on the door sill, oil/grease/dirt on my new Weather Tech floor liner, and fingerprints on the windshield where the service reminder sticker was placed. Despite always keeping my car well-maintained, I had to address these issues with Darrel and Tony from the service desk. Although the problems were promptly resolved and I received an apology, the experience left me disappointed and frustrated. Vehicles are very expensive and when we place them into the hands of a dealership, a certain level of trust is granted. We customers expect that our investment will be respected and cared for with the utmost attention to detail. To add insult to injury. This morning, I noted oil/grease residue on the beige headliner of the driver side grab bar area and so I got to spend an hour of fun on my day off, cleaning up the grease. The service department is the heart of a dealership; the brand as a whole. Service is an opportunity for dealerships to highlight their strengths, technical skills/knowledge, attention to detail and respect for the product and their customers. Such experiences do have a negative impact on future purchasing decisions and it's unacceptable for people to spend money and have their vehicle disrespected. - Reusable/Washable Seat covers? - Paper floor liners? - Watch for placement of boots and hands? Is anyone in the service department performing a once over of a customer's vehicle to ensure everything is acceptable before the customer signs paperwork, pays for service and drives off? Overall, this was not a good experience and I'm hopeful this service department can do better in the future. If so, I will update my review to reflect the experience.

Excellent Service Manager - Buddycar

Wayne who is now the service manager of this car dealership does some excellent customer service for me. I would recommend this service dealership. The whole staff including the mechanics are all well trained & informed. Thanks a lot.

I had a problem with the Subaru Forester 2021 that I... - lbajan1943

I had a problem with the Subaru Forester 2021 that I purchased in November of this year. No fault of Donaldson's but the part needed to fix it kept getting delayed. This was the only means of transportation for myself and my husband. Donaldson provided us with a rental car but after almost a month we went in only to find out the part still had not shipped and was probably another month out. At that time we spoke with Zack Fox, our Sales Rep and decided that we would trade our Forester in for another car. We also met with Steve Fulco, General Manager of Sales Operations and are very happy to say we are the proud owners of a 2021 Outback. Thank you for making this an easy transition and am really happy with the outcome. HAPPY ENDING!!!!!

The staff, especially Nicole were very helpful when I - Kevin Grish

The staff, especially Nicole were very helpful when I brought in my 2020 Ascent for servicing. They diagnosed multiple warning signs and corrected expediently. Thank you for the great work.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.