2,436 New York SRT Service Centers

Got my vehicle in and fix asap even with the parts being - Davem864

Got my vehicle in and fix asap even with the parts being very difficult to locate.

Go somewhere else they are the worst and unprofessional... - DELGRECO

Go somewhere else they are the worst and unprofessional personnel to deal with. They lied about their findings but didn’t hesitate to take my money 😡

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.

5000 mile check up - DEEJAYE2070

My visit was as usual, quite a pleasure..the waiting area is clean and comfortable, with snacks and free hot coffee. the staff is always friendly and professional. They get you in and out as quickly as possible. My agent was especially nice, Mr. Sutton, who is especially knowledgeable, kept me posted on the work that was done on my car.. He even brought it to my attention of a problem that was pre-existing from the installation of my auto start.. I recommend this location to all my friends. It's the best!

rip off - Cindy 123

I have been to two of their dealers and received unfair service. They fixed the wrong headlight shield. I told the service man that my left front headlight shield was misted over from the inside and needed fixing. The service man came out and I showed him the shield and was quoted almost 500 dollars because the whole front of the car needed to be replaced. The work was done and all seemed fine. A year later I went back because the shield was misted over again. Their records showed that they replaced the left front shield which is what mechanics refer to as driver side left front. Since I am not a mechanic I referred to the left front by viewing facing the vehicle. Why would an intelligent mechanic replace a part that looked okay? Don't they look at what they are fixing and realize that something is wrong with the order? Another time years ago with a different vehicle I went to the dealer for an oil change. I said I needed new windshield wipers and was astonished at the high price. However I paid the bill and at some point realized why my bill was so high. I said windshield wipers when the term should have been just the rubber blades. Back then you could just purchase just the blades. Why wouldn't their service man question replacing the entire mechanisms when they obviously work fine and say miss you must mean the rubber blades. Nope. Also sold me four tires that never made it through the summer.

Buying the vehicle, brand new, was like dealing with any - Bit

Buying the vehicle, brand new, was like dealing with any other dealership. It was a typical sale. However, when you have a problem, their service department is awful. Terrible communication, even worse customer service, and they can’t seem to fix issues. Damaging and depreciating the value of the car in the process. I will never buy another Lincoln (or Ford) and I’ll be telling everyone to stay far away from any Lincoln/Ford dealership or vehicle in the future.

Thank you for taking care of us quickly. Our car had... - LesleyR

Thank you for taking care of us quickly. Our car had problems with the battery, with VW care the battery was replaced and we were not charged for towing.

Everything was great the detailing was bad dir Who ever... - Breada

Everything was great the detailing was bad dir Who ever heard of selling a car and having to wait for the title the detailing was bad dirty windshield spots on doors Steve was great financing was great

My vehicle was misdiagnosed and was deliberately damaged - Linda

My vehicle was misdiagnosed and was deliberately damaged during the diagnosis! The quoted me $4500 for the repair they thought it needed. Do NOT take your vehicle there…..they are dishonest hacks!

Another good service experience. - Ex bronco owner

Another good service experience. Car completed 2 hours before needed. No isssues and everyone Super nice

Always a delightful experience, getting my car serviced... - Billyd

Always a delightful experience, getting my car serviced and cleaned without a hassle. Loan-a-cars available when needed. Work is done right the first time.