2,436 New York SRT Service Centers

Have been using rea Ford Lincoln Mercury for about 4... - A hudson valley limousine

Have been using rea Ford Lincoln Mercury for about 4 years now And I Have a large fleet of Lincoln's I have to say they are the best hands down Geno and the crew will take care of you like your family There is no reason to ever look anywhere else call them today 845 791 6100

Love my Kia - hate this dealership - Michelle C.

they took over for the dealer that I purchased my car from in October 2016 and will not honor the written maintenance guarantee that I received. Neither the manager of the service center nor the manager of the dealership will return phone calls. Get your Kia from anyone but them

They're really good at what they do 2 diff.times there... - angeljoseros

They're really good at what they do 2 diff.times there and got me in and out great service and honesty, everyone is awesome and friendly also very clean place!! Thank you guys!

Mechanics are like surgeons!?!? - Rochound47

I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked “nicely” why the blown head gasket wasn’t discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly.

Repairs and Vehicle Purchase. - Annie Dutton

This is the most dishonest and worst place to go! I bought a car there and they wouldn't even give it to me for the price it went on sale for! On their website they posted! I had put a deposit on that car and they were supposed to hold it and without notice put it for sale again and even lowered the price after they had my thousands of dollars... online (though the sale was a lie, it was just to bring in business because it was not honored for me). Beware of Rich Colburn (salesman), and Shaun Gleason (service advisor), the mechanics lie when they are too lazy or can't figure out what's wrong and just make up what's wrong, and if you take it back they will tell you it's something completely different. I used to trust them so much with my vehices but, they are so unprofessional they didnt even put things back together they took apart and still returned my car to me writing lies on my bill for hundreds..well for hundreds you put things back together...and I have spent thousands upon thousands there but, they descriminate against older vehicles and make up lies to cover their xxx as to why they won't work on them, branding the owner and vehicle because they don't know how to fix classic cars, they have no knowledge of them, no training and are too lazy to troubleshoot. They would rather fabricate problems and lie through their teeth. The whole service staff is incompetent, oozing with inexperience and corrupt. You can't inspect a vehicle at their high standards then turn around two months later and say it isn't safe when it just passed their high standards and the reason is ridiculous because the car is completely redone and certain non issues have been that way for 20 years. How can they pass it and then turn around and say it isn't safe, in the same condition two months later? If they actually believed their lies... the condition didn't change over two months so that means they would have passed it not being safe two months beforehand and should lose their licence, which I have proof they passed it and then said it wasn't safe with no changes in condition in those TWO MONTHS (which I can also prove)...which I'm reporting to NYS. They are pieces of xxxx, dishonest as can be ever since Tracy Woods left...they are nothing but, incompetence. Don't ever be nieve enough to believe a word they tell you or spend a penny there. Their dishonesty outshines their company name. The kids at Boces are more trustworthy an knowledgible than them! Trust me. And don't buy a car there, you will pay far more than it's value, as they mark their vehicles far above market value and will barely take a penny off the price. I did because I was foolish enough to trust them. Their salesmen are high pressured, the service people push repairs not needed at unreasonable pretentious prices, and the office staff are bubbleheads. The salesmen and service people aren't much smarter. I urge you don't get ripped off, stay away and don't waste thousands at this corrupted business!! Just because they will make up any excuse not to work on your vehicle....and know nothing about how to fix cars, it won't stop them from charging you hundreds for nothing, such as replacing a gas cap or fuse at premium over priced prices!! They also descriminate against women and the LGBT community! WOULD STRONGLY ADVISE TO AVOID. Being corrupt since 1982 ripping people off and stealing from customers Rick Bokman Inc. Now at more than one location from all their corrupt practices to make money to expand to rip off more than just one county or city. 🙌👎...was looking for a new car....definitely WON'T EVER give them my business again. I hope you don't either.

Service department ladies and gentlemen at front desk... - Seastarz

Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?

This was my second visit. It was easy to make an... - Daylily923

This was my second visit. It was easy to make an appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!!

My previous review was not fair to Riverhead Buick. - Gregemcgrath

My previous review was not fair to Riverhead Buick. They did excellent ,prompt work and fixed the problem I had..unknown to me, the car had other issues which was pointed out to me by Jeff from the service dept which they agreed to fix at no additional cost. Thank you Jeff and the others that worked on my car. Where else would you find a dealer that goes that extra mile . THANK YOU again.

First I want to say that this is a retraction from a... - unclbonz

First I want to say that this is a retraction from a previous review that I removed after the Dealerships immediate response. I originally brought my Prius to Riverhead Toyota with a 12 volt battery problem that in all fairness was installed by another out of state dealership. After speaking with the Service Department Manager Mike Hamill about my issue, Mike decided to give me a new replacement battery even though he knew he would not be reimbursed by Toyota Corporate. That's right THEY ATE THE COST !!!How often do you hear of that happening ??? This gesture on Mike's part immediately changed my bad feeling about the dealership that I had grown to love before this issue. They once again have a very satisfied customer that will be returning for service ,parts and a new Prius in the future. After all don't we all just want to be appreciated and treated fairly as loyal customers ??? Mike made it right and I appreciate his efforts. Thank you Mike for being a gentleman and appreciating your customers. Not EVERYONE does.