80 New York Mercedes-Benz Service Centers

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Keeler has been a very thorough and reliable dealership - Fbeams

Keeler has been a very thorough and reliable dealership since I’ve owned my cars. I’m always satisfied with my visits. Geoff (service advisor) always addresses my questions or concerns in a timely manner and is also very knowledgeable about what may be going on with my vehicles. I would recommend Keeler to anyone who owns a Mercedes.

Awesome service. - edegenaro

Awesome service. They are always fast, polite and easy to deal with. Bill Ackermann is always ready to please. Rich Hess the owner always takes the time to ask how my service is and what else he can do for me.

Pete went above and beyond to rectify the issues of my S - Dr Dan

Pete went above and beyond to rectify the issues of my S class I appreciate all he did to make things right

0 Communication no one available to speak to Left me - Dr Dan

0 Communication no one available to speak to Left me stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service

Excellent Service! Very friendly staff. Repaired my MB as... - maxx

Excellent Service! Very friendly staff. Repaired my MB as promised very quickly. The staff was very professional, explained the work, and alerted me to another item I wasn't aware of that will need attention in the future.

It is a shame that in today's times everyone always seems - mattjb46

It is a shame that in today's times everyone always seems to have time to complain but never time to give a compliment . Well , I'm not one of them. So, I would like to send out a special thanks to Robert Texidor and Michael White.( In the Sales Dept.) My wife rolled into WP Mercedes-Benz on a flat tire moments before closing last night . ( A run flat ) The both of them gave her their undivided attention to park the car safely , inspect her tire and schedule a service appointment for the following day. She said that both were extremely polite , patient and professional . Kodos gentlemen and thank you for your assistance !