79 New York Lexus Service Centers

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

I bought my Lexus July 2017. - taylor6darleen

I bought my Lexus July 2017. I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would suggest all the work that needed to be done according to mileage. In April of 2024, I had a problem. My carpets were wet, and my radio amplifier did not work. The problem was clogged sunroof drains. It flooded my car. I was handed an estimate of $8,821.93 for carpet, padding, mold, and amplifier. I have looked over all my invoices for 7 years. Not once did they clean the drains or inform me that I needed to do it. It was not in the owner's manual. I spent $5,865.36 at that dealership for service in those 7 years. I sold the car at a loss and got a Nissan. I am so disappointed because I loved that car. Just a warning about checking your sunroof drains. The agents should take note.

Mike in service was fantastic. - Rick

Mike in service was fantastic. This is my first time at This Dealer. They did a great job. Fast. Efficient and honest Everyone in service department was nice I definitely recommend!

If you want to get screwed this is the right place. - bvshushe

If you want to get screwed this is the right place. Brought my vehicle for TPMS light on and after they diagnosed I was told one of the tire sensors is bad and needs to be replaced. After replacing that sensor they said another sensor is bad and light is still on. When I asked how could this be possible? The answer was "it went bad overnight". Never want go back on this place.

Best Service any where in Western New York! Greg the... - nibuz

Best Service any where in Western New York! Greg the service manager does a awesome job with his crew!! Would highly recommend! The car comes back after clean!

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.