73 New York Land Rover Service Centers

I brought my car in for a cracked windshield and... - pbj4usall

I brought my car in for a cracked windshield and unfortunately the replacement is back ordered . Donna in service dept provided me with a car for 30 days , keep me in the loop, checked on delivery and once installed delivered my car to my home and picked up the loaner . I have been driving for 50 plus years so I have dealt with numerous service dept. and Jaguar Land Rover Freeport is unique in their appreciation for customers and providing excellent service .

Excellent service. Have purchased at least 7 vehicles... - mlinckscpa

Excellent service. Have purchased at least 7 vehicles from them over the last 15 years. We will continue to go back to them going forward.

I brought my car in for service and Jasmine Fernandez was - john.kozey

I brought my car in for service and Jasmine Fernandez was sooo polite, knowledgeable and efficient in setting up my service and keeping me up on the status of my service by text. Jasmine really helped me understand the diagnostic and service processes, and helped manage my expectations.

Service - Meltz4465

Lisa and team are amazing.. I will only service my vehicles with you going forward despite the fact that I live in a Manhattan.. Your service is exemplary and the inconvenience of location is way overdone by the pleasant experience

If you're looking for an unforgettable experience at - PiehlerI Piehler is a crappy dealer

If you're looking for an unforgettable experience at Piehler Jaguar and Land Rover of Rochester, then look no further—because you will certainly *never* forget how miserable it can be to entrust your car to a dealership that can’t even identify a problem, let alone fix it. I recently brought my car in for service, and to say it was a disaster would be an understatement. It took them *one full week* just to get my car into the shop. That’s right, a week—during which I was treated to an endless series of excuses about how they only had one technician who specializes in my type of car (and apparently he’s always “in training,” whatever that means). Meanwhile, they spent more time explaining the size of their service area and the impressive distances they cover, than actually diagnosing my vehicle. By the time they finally did get around to looking at my car, they still couldn’t figure out what was wrong. If this is what passes for customer service at a *luxury* dealership, I can’t imagine what the standard is for the competition. It’s almost as if they believe their brand name alone should be enough to compensate for the glaring lack of competence or care. For a place that prides itself on high-end vehicles, Piehler Jaguar and Land Rover might want to consider investing in more than just the brand. Perhaps it’s time to actually *train* their staff to handle the vehicles they sell—and maybe, just maybe, stop turning their customers’ service appointments into endless, frustrating exercises in wasted time. Avoid at all costs.

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.