2,436 New York Jeep/1000 Service Centers

My headlight went out one day last week, I called - cswood4567

My headlight went out one day last week, I called Fayetteville Dodge on Thursday and was able to get an appointment on Saturday. I took my car in on Saturday and was able to get it back within a reasonable time. Everyone there has always been very friendly and helpful.

I have been a loyal customer for 5 years so I know truly... - lorussomichael

I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There service and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords.

Service person was rude and crude. Contacted owner. He... - ewatts

Service person was rude and crude.<br>Contacted owner.<br>He blew me off.<br>They aren't interested in doing bsiness with anyone whoquestions anything, price, service, etc

Excellent pick up and delivery and addressed needed - jg

Excellent pick up and delivery and addressed needed service in a few days. Very satisfied.

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

worse customer service - Caroline

I went to FIAT of Larchmont to get a quote on a few things to fix on my Fiat 500 that I bought there a few years ago. Then I went to see my local garage for another quote. The result was that Fiat was trying to make me replace whole parts that didn't have to be changed and the bill ended up being 4 times cheaper with my local repair guy. Also Fiat of Larchmont installed a rear view camera for me back when I first bought my car. The mirror was very poorly installed and never stayed steady. It kept moving while I was driving and after many attempts to have it fixed by Fiat, I kind of gave up as I was busy and it was never done properly anyway. Today it finally fell off and I brought it back for a last attempt to have it fixed. Steve Manessis from FIAT was telling me there was nothing he could do because he had no record of my past visits on his computer, that my car was no longer under warranty and the people who installed the mirror were no longer in business. But he advised me that I should go see a glass repair shop myself and have them glue it for me as there was nothing he could do! I am appalled by customer service in that shop, don't go there or you will be scammed!

Simple brake maintenance turned into several service visits - brautigam24

Service brakes pads at 40k. The new pads replaced weeks later. Back six times for noises. Wound replacing suspension bars, joints, steering on consecutive visits.

YES,I WOULD VERY MUCH RECOMMEND THIS DEALERSHIP...FOR... - RAPHAELLAZAZA

YES,I WOULD VERY MUCH RECOMMEND THIS DEALERSHIP...FOR THIS IS *MY BIG BROTHERS* LOT !!! IM ROCCO ZAZA'S YOUNGEST DAUGHTER...~RAPHAELLA{RAE}ZAZA~ ROCCO IS RONALD ZAZA'S FATHER !! PLEASE HELP ME GET IN CONTACT WITH MY BIG BROTHER,PLEASE..ANYONE!! I CAN BE REACHED @ RONNIESLILITALY@YAHOO.COM...THANK YOU, MS.RAPHAELLA{RAE}ZAZA

I recommend this dealership because the staff are: (1)... - thundercloud2

I recommend this dealership because the staff are: (1) Courteous (2) Knowledgeable and highly capable (3) Responsive to customer needs (4) Helpful (5) Ethical (6) Honest (7) Pleasant .....

Wow great experience and professional results ! - mattrio68@aol.com

Wow great experience and professional results !! Thank you Ford of Smithtown!! The sale department too is excellent.

Friendly service.Honest Service. Have been bringing my... - goldenmed11

Friendly service.Honest Service. Have been bringing my cars to FCU for over 20 years and have yet to be disappointed. They are experts in the field and have been working in the business for over 2 decades. They have the experience and the people skills for a good service/sales shop.