115 New York Honda Service Centers

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

As good as any and better than most these folks seem to... - rags963

As good as any and better than most these folks seem to do a good job. I have 2 complaints with their work and both are that the car was returned to me dirty. Oil spots left on tan leather seats on one visit and black spots / marks on the seats on another visit. I am very skeptical with car dealers but I try to remember that they have to make money to stay in business --- I just EXPECT to be treated with curtesy and I EXPECT things to be done right the first time. I hold dealers to a higher standard than an independent mechanic. After 3 years of doing business with Honda City I remain very happy with their work.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

i would like to thank the service person who help me - virgsangalang

i would like to thank the service person who help me today with the best and fast service name.vincent parmese.....

My experience with Keeler Honda has been top notch, - 1851bombers

My experience with Keeler Honda has been top notch, mostly because Jenny Estrada the service representative who has assisted me with my 2012 Honda Crosstour issues has shown exemplary professionalism. It is not often in today's world where I find customer service at the level Ms. Estrada has demonstrated during my experience with Keeler Honda's Service Center. She is the model of what customer service should look like for any organization. Kurtis Kennedy, MBA, MSL

Excellent customer service - Hpnerdy3

I didn’t know what I was looking for or even if I was prepared to purchase a vehicle, thankfully Brittany was there to help.

The person assigned to my service inquiries, Sebastian, - noshel

The person assigned to my service inquiries, Sebastian, was always in touch - even after hours. Had an customer service issue that was immediately addressed by general manager Bill Crafton. Not typical these days. Welcome back "old school customer service" !!

I hope this review reaches the appropriate people, like... - GAnthony7

I hope this review reaches the appropriate people, like the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Morehead at 730am on a Monday morning without an appointment looking to get my vehicle repaired as it was throwing some cylinder misfiring codes at the code reader and making the car not drivable at highway speeds. I was told that the dealership was not taking anyone without an appointment, so I decided to inquire with the parts desk about the necessary parts in order to fix the issue myself. I was having a conversation with the gentleman at the parts desk regarding inventory on specific parts to fix my cars mechanical issue. After getting some prices and giving my call back information I left the dealership because due to covid some parts I needed were not in stock. I had already missed a day of work, and didn't have another vehicle to drive so my only option was done the dealer to repair the car or me attempt to fix it myself, but without the necessary parts in stock I was left without a plan B. Upon my drive home I received a call from Jacqueline from Morehead Honda, and she advised me that she overheard my conversation with the parts department and advised me that my repair would be covered under the emissions warranty and no out of pocket expense would be needed by me. She even had a loaner vehicle waiting for me to alleviate my stress of figuring out how I would get to work. She directed me to turn back around and come back to the dealership and she would make an appointment for me and have the loaner vehicle ready to go. I took her recommendation and drove back to the dealership where she met me in the service bay. We sat and did some paperwork, I left her my vehicle and I drove away in the loaner no longer worried about how I would get my car repaired or how I would make it to work. All because Jacqueline politely eavesdropped on my conversation with the parts desk and decided to go above and beyond expectations by making my problem her problem and reaching out to me and offering me an absolutely pleasant and worry free solution. She was delightful and calming as well as very sympathetic to my situation and she should be acknowledged for her extraordinary effort to help a customer as well as being a positive reflection of the Morehead dealership and their service department. THANK YOU Jacqueline, you have no idea how much that call meant to me!!

This Michigan based business is all about taking your - john12mz

This Michigan based business is all about taking your money and that's it. They dont want to help you, they just want your money.