218 New York Ford Service Centers

Service Department incompetent and a rip off - like2baspen

Took my ford ranger to get repaired. It was running rough. They replaced a coil stating it was bad. This did not repair the problem at all and cost me almost $300.00. I took the truck to a local garage and they changed the spark plugs very inexpensively about $65.00 and that repaired the problem. Went back to Phills Ford and was told they did not mis diagnose the problem. I just didnt spend enough money on the repair and they would not do anything else. The owner said if I purchased a car from him in the near future he would throw in a few oil changes. DON,T GET SERVICE THERE.

Awesome and fast, accurate service. - Cookergirl

Awesome and fast, accurate service. The service department squeezed me in for my needed service

Wouldn’t even look at the Ford - brahmb

My daughter’s Ford Fiesta overheated. It was bought at a different dealership, so these guys wouldn’t even look at it - even though it is still under warranty! Told me I would have to wait 2 weeks - even when I had it parked right outside their door!

While Ford is making some great cars, the experience of... - rpb3117

While Ford is making some great cars, the experience of buying one at this dealership makes it worth either going elsewhere or buying a different make of car. As someone wrote below, this place is a throwback to the worst days of car dealerships in every way. My specific complaint: Try getting someone on the phone here. You'll be like one of those characters in the movie OId--you'll age a year in a half hour. Worst of all is the service department, which actively seems to make it a psychological obstacle course to reach them. This might not matter so much if Pleasantville Ford had a functional website, but its stie functions like it was built in 1999. You feel like you're stuck in some Kafka-esque nightmare where you'll spend all day calling, leaving messages, being transferred, being put on hold for ten minutes before you get cut off....For the sake of your own mental health, please...stay away from this dealership. Otherwise, you'll regret buying from Pleasantville Ford the first time you have to engage with the dealer post-purchase.

Sales Department is acceptable and pleasant. - Esq

Sales Department is acceptable and pleasant. SERVICE department is horrible. Intake person is RUDE and NASTY. I would never get a car from this dealership as long as the service had to be performed at their location and You hjad to deal with their intake personnel.

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.

Have been using rea Ford Lincoln Mercury for about 4... - A hudson valley limousine

Have been using rea Ford Lincoln Mercury for about 4 years now And I Have a large fleet of Lincoln's I have to say they are the best hands down Geno and the crew will take care of you like your family There is no reason to ever look anywhere else call them today 845 791 6100

Mechanics are like surgeons!?!? - Rochound47

I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked “nicely” why the blown head gasket wasn’t discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly.

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

They advertise loaner vehicles but have none! - EM

They advertise loaner vehicles but have none! New F250 with rear end noise .Asked them to check it out while in for service. Didn’t have time so they said to look at it. Said I had to leave overnight. Told them to keep it then but service manager changed her mine and said no.WTH !, After 5 phone calls to service found out the only qualified tech to check u joints / rear end had quit. None of the other 15 techs could look at it for a evaluation. Place is a joke !! Then they tried to charge me for service and updates which should have been free. This is my first and last ford vehicle. Soon as I can order a new Chevy this one will be for sale. Stay away from this dealership . Looks like changing oil is all they do.

Overcharged for a job not even done. - Llapine72

Overcharged for a job not even done. Brought my Ford F150 in for an oil leak was supposed to be hooked up to computer not done and-charged 460.00 and not even fixed. I was supposed to get a call back from the service manager regarding this and still waiting.. I had to bring my truck somewheres else to get this resolved. I would not recommend this place for service !!!!!

Always Courteous and understanding Got us in right away! - PUCKJR417

Always Courteous and understanding Got us in right away! From the sales to service dept. Everyone is great

Always great doing service business with them. Trust... - rose481

Always great doing service business with them. Trust them the most. Will continue to to do business with them as long as possible. Very helpful with questions I might have. Love my Echosport. Hope you continue to make them.

First off, I would like to start off this review by... - Kevin H

First off, I would like to start off this review by saying I have been a customer of Schultz Ford for over 20 years. I grew up in New York not far from Schultz Ford and now live in Massachusetts and continue to lease and buy cars from Schultz Ford. In over 20 Years I have never felt like I was taken advantage of and have always been treated with exceptional Service whether buying, leasing or having service done when I have been in town. Now for why I am writing this review. I stayed at a hotel In Newark NJ where I left my car while I traveled overseas for 10 days. I received a phone call on the 9th of December (from the hotel In Newark while I was still overseas) letting me know that my Tires and Rims had been stolen off of my vehicle and it was sitting up on blocks. Needless to say, this was shocking news! I decided to call Schultz Ford and told them about my situation and without hesitation they replied don’t even worry about it we will take care of it for you. The next day Schultz Ford sent down a flatbed tow truck with tires, lug nuts and a rental car which they left in the car port of the hotel so when I returned, I would be ready to roll out of there. So, Thank You!! Schultz Ford and the entire team for great customer service!! I will continue to be a loyal custom!

I will do my best to keep this review brief. - Carl Horn

I will do my best to keep this review brief. I had a big repair done (10k) and when I took my truck in for the repair the power mirrors and power seats were fully functional. When I came to pick up my truck after the repair was complete my power mirrors and power seats no longer worked. I pointed this out to the technician when I picked up my truck and he took it back but couldn't fix it. We had discussed another repair and he indicated to me that when I bring it back for the other repair they would get it back up and working. I stopped by the Service Dept. to explain the situation to the service rep that handled my 10k repair and was told that they would look at it but I was going to be responsible for fixing it. I told him if he wasn't going to make good on the Power Mirrors or the Power Seats I was going to cancel my 3k repair from which the guy sitting next to him (I am assuming his boss) arrogantly said to me "We are done" I was shocked and repeated back to him in question and stunned disbelief (We are done?) to which he arrogantly repeated "We are done". At that point I left in shock sort of repeating "we are done" as I couldn't help but wonder what the owner would have to say about this? This isn't my first rodeo with dealership service centers so I sort of expected a little pushback but if not this...I can promise that arrogant gentleman who told me "We are done" that he may be done by I sure am not...I will be telling everybody I come in contact with this story and can assure you that I will do everything in my power to make sure nobody uses that service dept. again. To be that arrogant he must not need any customers because he feels like he has enough business so I will do my best to trim off his business so he isn't so busy and so arrogant...This whole experience is very unfortunate as it certainly didn't have to be this way...I would really love to talk to the owners to see how they feel about all of this...It must be nice to be so big that you can turn customers away...Please avoid this establishment...There customer service is deplorable...

Great service. Exceptional care. Thank you Jaqueline for... - kathleenm12k

Great service. Exceptional care. Thank you Jaqueline for all your help. My car buying experience was a breeze.