218 New York Ford Service Centers

atrocious service department does not honor warranty - Lavaman713

Bought a certified pre-owned car for 25 thousand. Car has multiple issues. They refuse to make repaires. service manager intimadated me into staying away, and not taking problems to owner. He said "Don't eaven think about coming out here" My car is unsafe to drive, and getting worse. I guess I should draw up a will, for when I get killed.

Rude, pushy, crass and unprofessional. The sales manager... - Wayne

Rude, pushy, crass and unprofessional. The sales manager used the F word in casual conversation the fist time he met me and my wife - as though it’s socially acceptable and expected. The young salesman found several vehicles that were not specifically what we were looking for, and kicked the door and thanked us for wasting his time when we didn’t buy one (at best 60K). We went to Don’s Ford in Utica and were treated like VIPs.

Best place for Service - Carforson

This is our first used car in over 30 years. We always lease. We purchased a 2008 Lincoln MKZ, for our 17 year old son at another dealership. This dealership is much closer to home, decided or bring our car there. Had a few issues, USB, noise, and now problem with heat. MIKE at Service is top notch...all our issues were nothing and we just needed coolant for the heat. I can't thank him enough for complete honesty and satisfaction. THANK YOU MIKE!!!

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

Very disappointed with the service department. - Kevinkennedy5554

Very disappointed with the service department. Called with a problem on my 2023 Ford Maverick. Speakers not working. Was informed they couldn’t take my vehicle in for a month Called on 8/6, first appointment available 9/3. Purchased the vehicle assuming I would be able to get it in for service calls in a reasonable amount of time. Informed the scheduler that we were going on a trip on 8/20 and would like to have the repair done prior to leaving. No sound not only affecting the radio but also the navigation system. Extremely disappointed.

I brought my new Ranger in to have a Ford tonneau cover... - Jim Roy

I brought my new Ranger in to have a Ford tonneau cover installed. The technician had muddy shoes on, left muddy footprints all over the bed and scratched the paint. They charged me $95.00 for a 10 minute job and brought my truck out. The salesman sends a text asking me about my experience. I tell him what happened and also tell him the tonneau cover leaks as it doesn't fit and there are missing pieces (rubber for the front by the cab) . I wanted a full refund, all of a sudden l have an attitude and the salesman has lost respect for me. This is a brand new truck and was damaged by an incompetent technician, the service manager allowed it to happen and the owner of the dealership still hasn't made good 3 weeks later.

Friendly as friendly can be. Extremely accommodating. ... - Giddy

Friendly as friendly can be. Extremely accommodating. The great thing about being in a small community is they treat everyone fairly! The treat everyone like a neighbor - maybe it is because it is a small community, but they just do.

A wonderful rapid response to my emergency situation when - Richelle

A wonderful rapid response to my emergency situation when my starter gave up the ghost.. Thanks to everybody at this dealership they’re my heroes

Orleans Ford is the place to go for service and a new... - Cody

Orleans Ford is the place to go for service and a new vehicle. Amazing customer service. Highly recommend. Very clean location and very nice staff