194 New York Chrysler Service Centers

Shoddy Service Department - Sal

2 months ago purchased a used 2016 Subaru WRX with 52k. No service records provided including anything from dealership to prep for sale. Just slapped an inspection sticker on it. Immediately noticed brake system and pedal feel hard as a rock and could not engage ABS under any circumstances. I had suspected particulates in brake lines or vacumn line check valve from brake booster. Returned to dealer for repair, handed keys to courtesy vehicle that smelled like a grungy hotel room in Daytona Beach after spring break. 4 days later vehicle returned to me with marginal (if any) brake feel. Rotors seemed warped after quick spin with sales associate. Repair ticket stipulated brake system bled (not flushed) and hardware cleaned. NO parts were replaced. What they cheerfully omitted was how much they over torqued each rim (intentional or ignorant). The vehicle shutters violently when under braking at any speed. Thanks Don. I purchased the vacumn check valve hose myself and installed personally. Brake feel is back but warped rotors remain. I also purchased 4 rotors and pads for my personal mechanic to replace, along with a flush of the brake system. In summary, if this issue would have been diagnosed from a Subaru dealership it would have never been placed on the lot for sale. Luckily, nobody was harmed by this unsafe vehicle because of their negligence. They flat out blew me off. Buyer beware for the future. They have proven their incompetence.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

Klye Lacey and Jeff Mckee Two of the most awesome - HELENBEMENT

Klye Lacey and Jeff Mckee Two of the most awesome people that work there. Couldn't ask for better service from these two . Klye is there 350% for me I need something and he makes sure I get taken care of. Services on my vehicle or anything else I need my car cleaned my kids vehicle. He is very helpful. Jeff Mckee is there to take care of all my vehicle purchases. He finds me the color I want and the style I want . Awesome to work with. I can be a pain to work with. However he over looks that and makes sure I'm well taken care of . There was an issue on this new Jeep but he looked into it sat in with a meeting they had about a fix and ordered the parts and got it taken care of.

Don the Service Mgr is A1, extremely courteous and went... - RayB

Don the Service Mgr is A1, extremely courteous and went above and beyond. Highly endorsed and recommended.

the buying experience was great but the communication - babe2395

the buying experience was great but the communication with the service department needs work its understandable that their busy but when your vehicle needs attention i feel im neglacting my vehicle and should go somewhere else i dont want to but heather Mcglory was awsome

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Excellent Service!!!!!!!!!!!!! - Keith

I was traveling and 2 1/5 hours from home on a friday morning.My 2016 Dodge / Ram 3500 had a Deisel Exhaust Fluid problem , and needed to have a sensor replaced. I was able to rent another truck from a nearby rental agency,(I was on my way to a weekend car show and needed a truck). Bill Vittorin (service advisor) explained he will try to get me in Friday or Saturday, however it may not be ready until Monday. I told him I would be coming back thru on Sunday. So at this time I was thinking I would have to go all the way home on Sunday, and return to pick my truck up on Monday. On Saturday Bill called me and said I was all set. You can pick it up on Sunday, as our sales dept is here from 11am - 4pm. Long story short I feel Healey Brothers went above and beyond for me . I will highly recommend them...........

DEBBIE PIGNOTTI ROCKS! - Vegan 1

DEBBIE PIGNOTTI ROCKS!!! While waiting for the work to be done on our car, Debra (Debbie) PIGNOTTI, Sales &Leasing Consultant, approached us. Her interactions with us were exceptional in every way. Debbie made us feel like valued customers even though we were just exploring options for the future. She really listened to our needs and managed to identify cars that checked off all the boxes on our list. At no point did we feel pressured. When we are ready to get a new car, Debbie will be the one we will seek. Lastly, Scott, in the Service Center, was very personable, quickly identified the problem with our car (battery) and dealt with us in an honest manner. Overall, if 10 stars was an option, they would have earned 10!

This dealer has the worst service center. - scavallo5

This dealer has the worst service center. First, I brought my RAM 1500 in for a warranty repair back in 2022. It took them three attempts, and after they jerked me around and promised me a loaner car, they reneged and said "you didn't buy the car here". So I go to pick up the truck so I can bring elsewhere and it has three deep gashes scratched into the sid. "so sorry sir, theres nothing to indicate we did that..." which was total xx.... Now I go to do an oil change on my wife's jeep (that we did buy there) and I find the oil pan drain bolt is stripped...Anyone want to guess who did the last oil change before that? I'm going back to Town and Country CDJR because even though it's 25 miles away, they've never screwed me like this.

This dealership will take your car into service and ruin - Johnelectric24

This dealership will take your car into service and ruin it more than before you brought it in and never fix the actual issue and then just send you on your way because they don’t have enough time or staff. Do not use this place ever you will regret it with a passion. The few good reviews on here have to be fake

Horrible Service Department - HJ123

I brought my 2013 Infiniti in for a battery replacement this morning. The service rep I dealt with was very condescending and just downright rude both when I was dropping off my vehicle and again when picking it back up. It's very unfortunate this is the only Infiniti dealer in the area. Customer Service should be the number one priority in a dealership like this one where it is the only in the area. I am a Registered Nurse not a bum off of the streets, get it together Infiniti! Replace your service employee with one who won't drive your customers away.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.