223 New York Chevrolet Service Centers

rip off - Cindy 123

I have been to two of their dealers and received unfair service. They fixed the wrong headlight shield. I told the service man that my left front headlight shield was misted over from the inside and needed fixing. The service man came out and I showed him the shield and was quoted almost 500 dollars because the whole front of the car needed to be replaced. The work was done and all seemed fine. A year later I went back because the shield was misted over again. Their records showed that they replaced the left front shield which is what mechanics refer to as driver side left front. Since I am not a mechanic I referred to the left front by viewing facing the vehicle. Why would an intelligent mechanic replace a part that looked okay? Don't they look at what they are fixing and realize that something is wrong with the order? Another time years ago with a different vehicle I went to the dealer for an oil change. I said I needed new windshield wipers and was astonished at the high price. However I paid the bill and at some point realized why my bill was so high. I said windshield wipers when the term should have been just the rubber blades. Back then you could just purchase just the blades. Why wouldn't their service man question replacing the entire mechanisms when they obviously work fine and say miss you must mean the rubber blades. Nope. Also sold me four tires that never made it through the summer.

Initially, I had a horrible experience at Sunrise - Isabel

Initially, I had a horrible experience at Sunrise Chevrolet, but Shela, the rep, and the technicians, rectified the matter. My first interaction occurred on November 25th, the day of the initial appointment. When I arrived, I was told my car won't get looked at because they were short staffed. The service agent said she would talk to her manager and they were able to inspect my car. I left and after a few hours, I received a call informing me of the services that they would have to perform, the cost of the non-covered services and that they would order the necessary parts for the repairs. When I arrived to pick up my car, the customer service representative said the parts would be in by Monday, November 28th, and that she would call once the parts were delivered. Monday came and no call. Tuesday came and no call. I called Thursday and Friday to inquire about the status of the order and no one answered. I left voicemails and my call was never returned. I considered going to another shop, but I would have to pay the diagnostic fee so I decided to just wait. I finally got a call on Tuesday, December 6th; eight days after the estimated arrival date. I scheduled an appointment for Friday, December 9th. I arrived on Friday and I was told that the car couldn't not be serviced that same day, but that it would be ready by Saturday morning- totallyunderstandable. I accepted and left my car. Saturday morning came and no one called. I became worried and decided to call them. I started calling around noon and every time I called the service and parts department, no one answered. Around 5pm, a kind service agent answered and she took it upon herself to investigate the status of the repair. She informed me that the delay was due to a missing part; they had two weeks to order the necessary parts for the repairs. Two weeks is sufficient time to order and inspect the parts to ensure nothing was missing! I was livid upon hearing the news! I spoke to the sales manager because the service/parts manager was out. The manager didn't offer a single way to rectify or address this matter. He apologized, but he kept blaming everyone and everything else (e.g., the representative, the order itself, the absent sales/parts manager). The manager said he understood why I was frustrated, enough though I said that I wasn't frustrated, I was furious. Not only was I invalidated, but he continuously failed to address me by my correct prefix, even though I corrected him multiple times. He finally said he would inform the service manager and that someone would contact me on Monday. Then, he proceeded to hang up on me. I felt disrespected by the lack of professionalism and customer service decorum. My calls were not answered, voicemails with requests for calls are not returned, no status updates are provided, there seemed to be no accountability, and lastly, I felt as if there was no regard for a customer's schedule or demands. I had to rearrange my work schedule to accommodate this preventable delay. I understand that delays happen, but what infuriated me was the lack of communication and the disregard for a customer's schedule. Luckily, Shela and the technicians came to my rescue. They finished all the repairs by Monday afternoon and I was provided with a generous discount. The initial interactions left me with a sour taste;however, I am glad and grateful that the matter was rectified and addressed accordingly. Thank you Sunrise Chevy.

Great character salesmen trying to help find what's best for - Paulie F 30

I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.

Outstanding personal service begins as you enter the - Boaterruda

Outstanding personal service begins as you enter the dealership and continues long after you leave.

A very bad experience - favored1

On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the closest dealer to a friend of ours where we would stay the night because we had no way to get home. The dealer was Lindsay Volkswagen of Dulles. They couldn’t look at the car until Tuesday, it took until Wednesday for us to find out what was wrong with the car. They claimed they were calling us and we didn’t receive any calls. We recorded our phone number numerous times with them (which was still not correct on the work order when we picked up the car). We were informed that both gas pumps needed to be replaced. We were quoted a price and told them to go ahead and do the job. When we picked up the car on June 24th 2015 the bill was significantly higher than what was quoted. The service advisor didn’t quote us the tax and the manager ended up waiving that. My husband asked them if the filter was changed when the gas pumps were replaced because we were concerned about contaminated gas. We were told “yes that is part of the pump”. We drove back to NYC that night. On August 30th 2015 I was alone in the car with our infant son and the car looses power as I’m driving down the highway. Thankfully I got off the highway safely before it died and once it stopped it wouldn’t restart. We had it towed to Bayside Volkswagen here in Great Neck, NY. We were called and told that both gas pumps needed to be replaced. We showed them that this was already done in June and were told by David Nosovsky that they don’t honor VW’s warranty from another VW dealer. He showed my husband a work order and if my husband had re-paid for the same job they would’ve replaced the gas pumps with no question. He stated that the invoice from Lindsay VW didn’t list the falange and that they always change it when the pumps are replaced. We called Paul Boots at Lindsay VW who called them and explained these are under warranty and that they should be replaced as such. Paul Boots also communicated to me that they don’t replace falanges and that it’s an up charge to the customer that isn’t necessary. David then calls my husband to have him authorize 5 hours of diagnostic testing to “make sure” it’s really the gas pumps. We refused to authorize such charges as it was $130.00 an hour for their time. The only manager available at Bayside that day was Charlie the parts manager who spoke with me and after researching the incident called and stated Bayside would eat the cost of the diagnostic testing. Calls were made to Paul Boots again and Jerrey Holloway at Lindsay VW. The next day I get a call informing me that it was a loose hose which they re-connected and that Lindsay VW was covering the cost of the work. Nothing was replaced. On Friday October 9th, 2015 the Touareg stalls in the middle of an intersection and failed to start again, with our family in it. It took 8 men to help push it out of the intersection into a safe place. We had it towed back to Bayside VW. When we got a call on Tuesday they informed us the gas pumps failed and one needed to be replaced. This time they would contact VW to cover it under warranty. They stated the falange HAD to be replaced and the cost was over $500.00. They stated it cannot be used again as the hose will not reconnect to it. I called Paul Boots at Lindsay VW and he stated they won’t be responsible for anything needing repair. I called the VW customer advocate line and got a case #. The next day I heard nothing so we called Bayside VW and negotiated that we would pay the part but not labor. They agreed. The VW customer advocate called late that day and stated that unfortunately they can’t hold Lindsay VW responsible for the work they did. Even though it’s obvious it wasn’t done right when the car died twice with confirmation of the same issue they “fixed”. When I picked up the vehicle, the invoice stated falange/filter. This is the part we paid for. There are no filters in the pumps. The Filter is housed in the falange. We were told this was replaced when we picked up the car from Lindsay VW and it was not. All of these problems occurred due to an insufficient repair. And the only person that has suffered is our family, being stuck twice when the gas pumps failed, having paid to tow it multiple times and being without our car for a week each time. No one has tried to right this wrong and I am utterly disappointed in VW service and workmanship.

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.