223 New York Chevrolet Service Centers

rip off - Cindy 123

I have been to two of their dealers and received unfair service. They fixed the wrong headlight shield. I told the service man that my left front headlight shield was misted over from the inside and needed fixing. The service man came out and I showed him the shield and was quoted almost 500 dollars because the whole front of the car needed to be replaced. The work was done and all seemed fine. A year later I went back because the shield was misted over again. Their records showed that they replaced the left front shield which is what mechanics refer to as driver side left front. Since I am not a mechanic I referred to the left front by viewing facing the vehicle. Why would an intelligent mechanic replace a part that looked okay? Don't they look at what they are fixing and realize that something is wrong with the order? Another time years ago with a different vehicle I went to the dealer for an oil change. I said I needed new windshield wipers and was astonished at the high price. However I paid the bill and at some point realized why my bill was so high. I said windshield wipers when the term should have been just the rubber blades. Back then you could just purchase just the blades. Why wouldn't their service man question replacing the entire mechanisms when they obviously work fine and say miss you must mean the rubber blades. Nope. Also sold me four tires that never made it through the summer.

Initially, I had a horrible experience at Sunrise - Isabel

Initially, I had a horrible experience at Sunrise Chevrolet, but Shela, the rep, and the technicians, rectified the matter. My first interaction occurred on November 25th, the day of the initial appointment. When I arrived, I was told my car won't get looked at because they were short staffed. The service agent said she would talk to her manager and they were able to inspect my car. I left and after a few hours, I received a call informing me of the services that they would have to perform, the cost of the non-covered services and that they would order the necessary parts for the repairs. When I arrived to pick up my car, the customer service representative said the parts would be in by Monday, November 28th, and that she would call once the parts were delivered. Monday came and no call. Tuesday came and no call. I called Thursday and Friday to inquire about the status of the order and no one answered. I left voicemails and my call was never returned. I considered going to another shop, but I would have to pay the diagnostic fee so I decided to just wait. I finally got a call on Tuesday, December 6th; eight days after the estimated arrival date. I scheduled an appointment for Friday, December 9th. I arrived on Friday and I was told that the car couldn't not be serviced that same day, but that it would be ready by Saturday morning- totallyunderstandable. I accepted and left my car. Saturday morning came and no one called. I became worried and decided to call them. I started calling around noon and every time I called the service and parts department, no one answered. Around 5pm, a kind service agent answered and she took it upon herself to investigate the status of the repair. She informed me that the delay was due to a missing part; they had two weeks to order the necessary parts for the repairs. Two weeks is sufficient time to order and inspect the parts to ensure nothing was missing! I was livid upon hearing the news! I spoke to the sales manager because the service/parts manager was out. The manager didn't offer a single way to rectify or address this matter. He apologized, but he kept blaming everyone and everything else (e.g., the representative, the order itself, the absent sales/parts manager). The manager said he understood why I was frustrated, enough though I said that I wasn't frustrated, I was furious. Not only was I invalidated, but he continuously failed to address me by my correct prefix, even though I corrected him multiple times. He finally said he would inform the service manager and that someone would contact me on Monday. Then, he proceeded to hang up on me. I felt disrespected by the lack of professionalism and customer service decorum. My calls were not answered, voicemails with requests for calls are not returned, no status updates are provided, there seemed to be no accountability, and lastly, I felt as if there was no regard for a customer's schedule or demands. I had to rearrange my work schedule to accommodate this preventable delay. I understand that delays happen, but what infuriated me was the lack of communication and the disregard for a customer's schedule. Luckily, Shela and the technicians came to my rescue. They finished all the repairs by Monday afternoon and I was provided with a generous discount. The initial interactions left me with a sour taste;however, I am glad and grateful that the matter was rectified and addressed accordingly. Thank you Sunrise Chevy.

Great character salesmen trying to help find what's best for - Paulie F 30

I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.

Outstanding personal service begins as you enter the - Boaterruda

Outstanding personal service begins as you enter the dealership and continues long after you leave.

Brought my 2024 VW Tiguan for service car was sitting - megaautoleasing

Brought my 2024 VW Tiguan for service car was sitting there for a week to do oil change and inspection first all they didnt provide with loaner car said that we didnt buy car from there dealership that we not qualified for loaner car can get in touch with service manager whenever i called there eather his busy or his xxx is off i dont understend how they operate the dealership feels like they're doing you a favor to service ur car

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.