224 New York Chevrolet Service Centers

Wonderful service! - joish77

Wonderful service! I decided to wait while my car was being serviced. My car was taken in right away. Their waiting room was quite comfortable. After my service was done the tech came and told me what was done. All went well and surprisingly smooth I am very happy!

Very courteous in all dealings, and professional, - jlandahl52

Very courteous in all dealings, and professional, cultivating confidence in the repair and future use of this service department.

Great service. - Adam.m.maz

Great service. No issues. Would definitely recommend going here for any service. I will continue to use them.

Holly Burt in the service department has been great to - sbgarvin62

Holly Burt in the service department has been great to work with. She has always come through on every concern I’ve ever had.

I had a great experience with the service department. - Jjb1622

I had a great experience with the service department. I was a little bit confused in the morning when I was dropping off my car and I ran into your service manager, Edward Hoene who was nothing but polite and pleasant and helped me get my car checked in so I could get to work. My service consultant was Fritz Wellman. Fritz communicated with me the whole day as to the update of my car and had it waiting for me when I got back. These two gentlemen made my visit to empire Chevy, pleasant and effortless. I would definitely use the service department again.

Good quality service completed in a timely manner had oil - Schultz1965

Good quality service completed in a timely manner had oil change tire rotation and safety recall completed

Fantastic as always! - KingBBinLV

Fantastic as always! Marisol and John got me and my car in and out with lightening speed! I would not take my 3 Chevy vehicles anywhere else! 5 STARS !

Was easy to make my appointment, I had a wait in - kayo60508

Was easy to make my appointment, I had a wait in appointment for NYS inspection and I was in and out in less than an hour. Everyone was friendly and professional.

Prompt service and great work from the collision shop! - Kb2trq

Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly.

Friendly and prompt service. - Lindaw

Friendly and prompt service. They even washed my vehicle and I was only in for an oil change.

When you set up an appointment for inspection and tires - Amber Gaylord

When you set up an appointment for inspection and tires and you show up and they don’t have your tires you asked for and the price match is out the window because now they try to charge for a more expensive tire. Twice I had horrible experience here and I will not be coming back for a third time. McCredy Norwich NY is the only place that will service my vehicle now. Shame I have bought two vehicles off your dealership and now that will never happen again as well!

Although my repair was more extensive than I expected I - loliver9

Although my repair was more extensive than I expected I feel confident driving knowing it was done right. My customer service rep ,Michael, was amazing! He is definitely an asset to the company!!

The service was very good. - ertolape

The service was very good. I appreciate the patience he’s given to me. Thank you.

"I advise you to avoid this car dealership. - #TrueStory

"I advise you to avoid this car dealership. Nowadays, there are numerous options available to purchase a reliable vehicle, whether new or used. However, this dealership still follows the old and unethical practices of taking advantage of customers, just like in the 70s. I bought a 2021 Jeep Grand Cherokee 80th anniversary edition from them, and when I took it for the first oil change, I noticed that the front end was shaking while braking. Upon investigation, I was informed that I needed new tires and couldn't do a tire rotation because the tires were in bad condition, despite the fact that I had purchased the vehicle less than five months ago. They are refusing to address the issue, and as a result, I am operating a vehicle that is unsafe—a vehicle they sold to me, fully aware of its condition.

Satisfactory service. - philmar37

Satisfactory service. Eric was courteous and he had my car done in about.3 hours.

If I could give zero stars I would because I got zero - John

If I could give zero stars I would because I got zero service, zero answers to my questions, and zero satisfaction. A few days ago I contacted Advantage Chevrolet in Brooklyn to ask how much they charge to diagnose what was wrong with my Traverse. Over the course of two days, I never got an answer. Here are the texts, dates and times ... Friday 5/24/24 1:40PM - Hi John, this is Jerry from Advantage Chevrolet. I'd be happy to help with that. Could you please provide the year of your Traverse and a brief description of the issue you're experiencing? Friday 5/24/24 1:48PM - Hi Jerry, my 2014 Traverse is bogging down, shuddering, losing power, making clunking noises, I think my first and possibly second gear is now gone in the transmission, locks are randomly going up and down by themselves, rear camera stopped working. How much would it cost to analyze exactly what's wrong and what it would require to fix everything? Friday 5/24/24 1:48PM - Thanks for the details, John. I'll need to check with a team member to get accurate information on the cost to analyze these issues. Would you like to schedule an appointment while I confirm the pricing for you? Friday 5/24/24 1:49PM - I'll wait to hear how it would cost before I schedule. Thank you Friday 5/24/24 1:50PM - Got it, John. I'll check with our team and get back to you as soon as possible with the pricing details. Thanks for your patience! Friday 5/24/24 4:16PM - Hi Jerry, any word on the quote? Friday 5/24/24 4:17PM - Hi John, thanks for checking back. I'm still waiting on the exact quote from our team. I’ll follow up with them and get back to you shortly. Thanks for your patience! Friday 5/24/24 4:17PM - Ok thank you. (The next day) Saturday 5/25/24 12:33PM - Hi Jerry, wow, unbelievable incompetence that you couldn't simply tell me how much you charge for a diagnostic test. And continued to stall me and xx me and tell me that you'd get back to me shortly and never did. No wonder you have so many one star horrible reviews online. There's no way I would ever go to Advantage Chevrolet for anything. And I’ll spread the word and warn everyone else I to not go there as well. Watch for another one star bad review online. Saturday 5/25/24 12:34PM - I'm really sorry to hear about your experience, John. I apologize for the delay in getting you the information you asked for. Your feedback is important to us and we'll definitely use it to improve our service. I understand if you're upset and don't want to continue with us, but if you ever change your mind, we're here to help. Again, my sincere apologies for the inconvenience.

It is very clean. - Milisaryan

It is very clean. It's very easy to schedule a service appointment. They are professional

I purchased a used vehicle from Accurate Auto and Truck - skatehispeed

I purchased a used vehicle from Accurate Auto and Truck Repair and was very impressed with their professional service and unique approach to the selling process. 1. This dealership totally believes in low pressure sales. They allow you to take your time looking at a vehicle without any high pressure sales pitch. In event you would like assistance they are right there ready to address any questions or concerns. I found this to be a relief because in the past, I would visit a dealership on a day they were closed (Sunday) in an effort to avoid the high pressure sales pitch. 2. For the first time ever (and I have owned a lot of cars), the dealer put the vehicle up on the lift and spent more than one hour going through everything with me. I couldn’t believe it especially in this day and age! This alone, set them apart from any other dealer from which I have purchased a vehicle. 3. After you purchase a vehicle, anything that may go wrong within a reasonable amount of time gets fixed at no charge. When you return for routine maintenance in the future or any type of repair, they are honest and straightforward from the get go and employ highly skilled mechanics. 4. They back their work with a guarantee and offer affordable auto repair. 5. As the saying goes, “If it sounds too good to be true...it probably is.” Well this is definitely NOT the case with this dealership. I sincerely they have the best sales and service in the Oneonta NY area bar none.

My car was picked up from my home and a loaner was given, - jkeable

My car was picked up from my home and a loaner was given, so I didn't have to figure out how I was going to get to work and then back to a dealership to pick up my car. Super super helpful and very much appreciated!

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Super friendly. - Sjc

Super friendly. Made it the process of getting an oil change and tire rotation simple. Also was pretty quick with getting the services completed.

AVOID THIS PLACE! - lennybronx

AVOID THIS PLACE!! The quality of service here is horrendous. I've been to their service department four times while having under 8,000 miles. -The first time was for an oil change when despite having an appointment, I was turned away by the service advisor(claimed to be the service manager at this time) Dominic because "Don't have time today. We're short staffed." - The second time was for the oil change where the service advisor Joseph helped me. While there, I also mentioned concerns regarding the brakes squeekng and the door panels rattling. I was told the service tech could hear the noises in the door from a likely manufacturing defect. The tech also heard the brakes squeeking and lubricated them and I was told to let them know if they were still squeezing after I drove for about a week. I was told to come back early so they could take the day to remove the panels and take a closer look. I made an appointment on the spot and was told to arrive at 7:30(the posted opening time on the front door of the service center) the following week. - The third time I arrived at 7:20 to shockingly find nobody around. I walked around inside the entire dealership and service area uninhibited; In and out of offices where personal financial information and car keys were laying around. I had quite a blast by myself and learned a lot about the dealership and the way it is foolishly run in that time I was alone. It wasn't until 7:45 someone arriving at the dealership for the day stopped and asked if I needed help. By 7:50 the service advisor Dominic arrived and told me that they actually opened at 8am despite what I was told by a service rep and despite what the posted hours of operation are. A service tech confirmed hearing the brakes squeezing and the door panels rattling. The lubricated the brakes, and I was told to make an appointment to come back early and give them the day to work on the door panels. 4th time is the charm I tell myself, I drop the car off at 8am and I'm told the usual by Dominic "I'll try to have it looked at but can't guarantee anything." Why do I bother make an appointment if you can't guarantee the vehicle will be looked at? When I return I'm told by Dominic and the service manager that they couldn't replicate the sounds. The previous technician literally lubricated the brakes because there was a sound and he confirmed the rattling but now I'm being told there is nothing they can do because they don't hear it and don't believe me. Because I waited until around 8,000 miles to report the annoying sound. They said they believed it was because I have tinted windows,(which shows the ignorance of the manager since they never removed the panels to apply the tints.) they said no other similar type of vehicle has these issues(I had to stop myself from explaining the definition of a factory defect to the idiot.) The service manager was rude, Dominic looked like he didn't give a care in the world during each interaction. I have a masters in business administration with a concentration in management and a certificate in international business. I've worked with the state government, federal government and with several financial institutions. Luckily for me, I can see the signs of poor and in some cases, illegal management and operation. Thankfully, I know who to contact regarding the rather shady operations at this business from the service advisor even right down to the finance manager. But others may not know, so I am writing this rather lengthy warning in hopes others will need my warning. I didn't have the patience to argue with the service manager or general manager at the time because I know how to handle this outside of the business but be warned now to whoever may be reading this.

My experience at bical Chevrolet was excellent. Everyone... - Gtgirlbx

My experience at bical Chevrolet was excellent. Everyone in the service department were attentive to my needs concerning my vehicle. Also the sales department give me the best price for the high quality of my vehicle. I gave this dealership more than 10 stars for my overall and exceptional service that the provided to me. Thank you bical Chevrolet.