112 New York Cadillac Service Centers

Everyone always does a great job. - ChMarkLe

Everyone always does a great job.. This time John went over and above. He wasn’t even working on my case but answered my questions and went ahead and fixed the problem without even being asked. We are always treated with respect and kindness!!!

Great service and friendly staff always have had a great - dnjkcolopy@gmail.com

Great service and friendly staff always have had a great experience at Ken Barrett Chevrolet

I recently called King O'Rourke Cadillac in Smithtown - Matt Thomas

I recently called King O'Rourke Cadillac in Smithtown to have my Cadillac Escalade V serviced for a recall set out by the company, and the experience was incredibly frustrating. Even though I’m a proud Cadillac owner, I was told that they would not provide me with a loaner vehicle because I didn’t purchase my car directly from their dealership — I bought it from Texas instead. It’s shocking that a dealership representing the Cadillac brand would treat customers differently based on where they made their purchase. As a loyal Cadillac customer, I expected the same level of service regardless of where my car was purchased. Denying a loaner because of this is not only inconvenient, but it shows a lack of respect for customers who invest in the brand. I was told this was a policy set by Sean King, and frankly, it’s an atrocious one. If I were a potential buyer, this experience would certainly drive me away from this dealership. I’ll be taking my business elsewhere in the future and recommend other Cadillac owners do the same if they value being treated fairly. ---

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

Never in my life have I heard a person waiting a whole... - Grand2002

Never in my life have I heard a person waiting a whole week before having their car serviced. When I called always received the "BRUSH OFF", as if they don't care. The best thing I've heard so far was " they didn't service my car because they didn't know what was wrong"; how could you know whats wrong if you didnt look and find the problem. Well in the end it was just motor mounts but as I write this today, it's almost two weeks and still havent gotten my car back.

Great service and sales experience. - Cadillacman

Great service and sales experience. Worth dealing with these folks. Love my new cadillac xt5

I took my car to get serviced and Jennifer, the assistant... - Jack Goodman

I took my car to get serviced and Jennifer, the assistant service manager, took excellent care of me. She provided wonderful service and made sure I was well taken care of. I have been purchasing cars from this dealership for many years now and I am always amazed by the service here. Jennifer is amazing and so are the rest of the employees here. Very satisfied customer

Cool Breeze - LeadersPlay2Win

Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me the soonest appointment would be in two weeks. Pepe squeezed me in within two days. It was my first time there, and I was expecting a sprawling property because of its location. And while space seemed severely limited inside and out, the property is efficiently designed and seems to function well. But the people are what really set it apart. Their desire to help was as authentic as their smiles and words. From the man who first checked me to Sam, the Service Rep, to the staff walking back and forth between the showroom and the service area, everyone created a warm welcoming experience. The two and half hour wait seemed to fly by.

Michael Jamal was great. Do you have the general manager... - EmmJayy

Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin