Two Weeks Later ... - ginko
I dropped off my Fiat 500x at the Fiat Bay Ridge service department for an oil change and the nightmare began. After 2 1/2 hours of waiting, I get my vehicle back. While driving back home I hear a rattling sound (clearly not there when I dropped off the car). I decide to bring the car back to have them check it out the mechanic scratched his head trying to understand where this noise was coming from. After a test drive he put the car on the lift and inspected it underneath, he decided I had bad motor mounts (now I'm scratching my head). I'm not a mechanic but common sense told me this was total xx. This car has only 16,000 miles, it's practically new and the motor mounts are already bad? The noise is metallic and only occurs when the car is up in temperature (I suspect that it may be the exhaust system). He never even bothered checking that and insisted the motor mounts needed to be replaced. OK, I say, after all, he is the mechanic. He then informs me the parts needed to be ordered and that they would call me when they arrived to schedule an appointment for the replacement.
I waited for two weeks with no word and called them up. After being on hold for awhile they go ahead and tell me to bring in the car. I ask them "The parts arrived?" The rep told me "yes they did". I reply "You were supposed to call me when you had them and schedule an appointment, No?" The rep replies "Oh well we were going to...but you beat us to it”. My appointment day I brought the car in and my first question was how long is this going to take. The manager responds, "three to four days" That is OK I think to myself, but I really need a car so I politely ask for a loaner vehicle. That was not possible he replied but you can call FIAT customer service and they might be able to reimburse you for a rental. I finally rent a car and 5 days into it, still no word from the service department. I called them up and my rep Freddy tells me that the mechanic assigned to my car is working on an engine swap for a different car and has to finish that before taking mine on (that was the first warning sign). Why should I have to wait for that? Give me my car back and call me when the guy is available to do the job. This should have been my natural response. But I said OK, so when is he going to be done? Any day he replies. Three days later to my surprise Freddy calls me and informs me that one of the engine mounts they had received was the wrong kind and needed to re-order it. Yesterday Thursday, November 10th 2016 marked two weeks since I dropped off the car. I called Freddy and he nonchalantly tells me the part is still not in stock. This is when my patience dwindled. I told him I refuse to wait anymore time unless you give me a loaner vehicle. His response was sorry can't help you there. I told him, I’m done with you guys! I went and picked up my car, that is still NOT FIXED. The disheartening part here is that people like this are still in business and are not held accountable for treating customers like xxxx. Perhaps if enough of us (the customers) boycott them, they will eventually fail and justice will finally be served.
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