84 New York BMW Service Centers

I went in to Bmw Of Smithtown To Find A car. I was not... - Missee28

I went in to Bmw Of Smithtown To Find A car. I was not sure on which model I really wanted. Danny Gomez was my sales person. He was amazing from start to finish. Danny helped me find the car I was looking for and took the time to show me all models. I choose the 228xi he had tons of patients with me through out the day from colors to inside interior. I would definitely recommend Smithtown BMW and ask for Danny Gomez. Melissa very happy customer

Great experience - CR

I arrived without an appointment after being sideswiped. Cara took care of me immediately, looked over the impacted area of my car and explained the work that was likely needed. Much to my surprise, she was able to take my car in right away and turned around body and mechanical work in the same day. I don't think it needs any more explanation that the facts, but I was blown away with the level of service and timeliness. I couldn't be happier with my experience with Cara!

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

I have been driving bmw 's for 20 years in CNY. - J.R

I have been driving bmw 's for 20 years in CNY. I have purchased from all between Rochester, Syracuse, and Albany. Only in 2019 did I come across Gault. The professionalism and attention provided by sales and service, namely Mike Tulsey and Robert Shea, are top notch. Above the rest of bmw locals I know. I bought a 750xi cpo from Mike and they have taken great care of it. Because of supply chain issues and that I drive a lot for work, I traded out of state for another 750xi m sport cpo, with Mike in the know. It was then when I was in for service, they alerted me to issues the selling center should have done on the cpo. The seller did nothing with my concerns. Bob and Mike urged me to contact BMW North America which I did. Long story short, Gault was right and BMW NA agreed who covered my service. Folks, I cannot stress the experience at Gault and the attention they give you is beyond noteworthy. They will have your back as they do mine, and treat you with dignity and Truth. To the Gault owners, you have outstanding people working for you at the BMW store!!! I am an employer, I know.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

The service department is horrendous. - michelefeathers

The service department is horrendous.completely mismanaged, overbooked, incompetent. Not the service level expected from a Lucerne car brand.