While Ford is making some great cars, the experience of... - rpb3117
While Ford is making some great cars, the experience of buying one at this dealership makes it worth either going elsewhere or buying a different make of car. As someone wrote below, this place is a throwback to the worst days of car dealerships in every way. My specific complaint: Try getting someone on the phone here. You'll be like one of those characters in the movie OId--you'll age a year in a half hour. Worst of all is the service department, which actively seems to make it a psychological obstacle course to reach them. This might not matter so much if Pleasantville Ford had a functional website, but its stie functions like it was built in 1999. You feel like you're stuck in some Kafka-esque nightmare where you'll spend all day calling, leaving messages, being transferred, being put on hold for ten minutes before you get cut off....For the sake of your own mental health, please...stay away from this dealership. Otherwise, you'll regret buying from Pleasantville Ford the first time you have to engage with the dealer post-purchase.
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