139 New York Dodge Dealers

Did not solve problem of vehicle. - Beejasewicz

Did not solve problem of vehicle. Cost me $2000 to fix from another vehicle shop.

This dealer has the worst service center. - scavallo5

This dealer has the worst service center. First, I brought my RAM 1500 in for a warranty repair back in 2022. It took them three attempts, and after they jerked me around and promised me a loaner car, they reneged and said "you didn't buy the car here". So I go to pick up the truck so I can bring elsewhere and it has three deep gashes scratched into the sid. "so sorry sir, theres nothing to indicate we did that..." which was total xx.... Now I go to do an oil change on my wife's jeep (that we did buy there) and I find the oil pan drain bolt is stripped...Anyone want to guess who did the last oil change before that? I'm going back to Town and Country CDJR because even though it's 25 miles away, they've never screwed me like this.

After informing them that my vehicle had no fuel pressure - David

After informing them that my vehicle had no fuel pressure and had an active recall for a fuel pump relay which can cause the vehicle to stall while driving which it did. The cause of which is the failing of the fuel pump as even posted on Chrysler’s website. They then asked to conduct electrical work to find a problem for a fuse that kept blowing according to them. Now they say oh it was just the fuel pump. Clearly trying to charge me for something that I already knew. Extremely shady and I’m not the only person to be told they need extra stuff from these people.

I found the perfect vehicle. - Paul Kovacs / Paula Reckner

I found the perfect vehicle. Working with these people and this Dealership reminded me of how it use to be, their entire staff was extremely helpful and friendly. They were straightforward in their dealings and I received exactly what I was promised. Upon delivery the vehicle was nicely cleaned and detailed, with Noah going over the operation of the vehicle I was on my way in a short amount of time. It was truly fantastic dealing with this dealer who wasn’t just another supermarket type dealer that most are now a days. I would highly recommend them if anyone is looking for a new or used vehicle. They will definitely see me back when my other vehicle needs updating.

This process is always hard. - Tomdecker1977

This process is always hard. Trading in a car that has sentimental value and feeling low balled. Today wasn’t that process. I was giving a great value on my trade, they worked thier price down to work with my payment limit. The car was in great shape and was freshly detailed before bringing it out. The few issues I needed address were worked out before we finished the deal! The owner of the dealership is a great man and his staff shows thru their dedication to the dealership. I fully recommend this jeep dealership to all.

Went to other dealer looking but this one acted like they - Ronaldkaczmarek520

Went to other dealer looking but this one acted like they wanted to help me find my truck now all 4 vehicles in our household came from bob johnson

DO NOT BUYOUT A LEASE AT FERRARIO! - Brian S

DO NOT BUYOUT A LEASE AT FERRARIO! NEARLY $1000 IN ADDED FEES. My lease term ended and given the very poor selection of new or used vehicles on the lot I decided to buy out the vehicle I had leased. I got the 10 day payoff from Ford Credit and called Ferrario to complete the transaction, as Ford Credit won’t just accept a check. You have to go to a dealership. When I reviewed the paperwork Ferrario had added $500 to my payout amount, added $295 for “used car check”, over $200 for registration (my vehicle is already registered and inspected) and then additional state fees as well as the document and title fees. I called and spoke to the sales manager to see if the fees are an error, but he told me that it was not an error. It is the owners policy to add these fees. That’s right, Mr. If-you-don’t-see-me-I-can‘t-save-you-any-money Don Ferrario, has a policy to pirate Ford lessees out of $900 and put it in his pocket. I called other dealerships and ultimately paid $930 dollars less to buyout my vehicle.

Service department has been extremely helpful and prompt - miketulsey

Service department has been extremely helpful and prompt on 2 recalls I had on a Jeep. VERY impressed with their customer service as well. Even helped me after hours

Attentive sales persons. - jhncoecles

Attentive sales persons. Explained clearly the buying process. Excellent service department. Highly recommend this dealership!

Car in shop 3 days, they couldn’t figure out what’s wrong - Jason

Car in shop 3 days, they couldn’t figure out what’s wrong , took engine apart and left it like that , had to have it towed because of incompetency and poor arrogant service , paid a fortune for nothing on top of it all. Later my mechanic fixed the car within half a day for less that the amount I paid them.

I bought my very first new car from Greg LeClair at FX - Philly B

I bought my very first new car from Greg LeClair at FX Caprara on Outer Washington Street (Watertown) back in 1993. While staying in Swan Bay this summer, my wife and I were dissatisfied with our new Toyota Tundra. I know that many of my family members who lived in the North Country still spoke highly of the Caprara Family and their dealerships. We worked with George Kuhn who we found to be friendly, honest, and a good listener. We tried a new Ram 2500 Tradesman. There was no pressure to buy and George occasionally checked in with us to see how our search was going. My wife and I looked in the Rochester area and were disappointed with both the prices, inventory, and lack of dealers wanting to work with customers. After visiting several dealerships we call George and were able to make a great deal on our new Ram 2500! Amazing truck! We had a few visits with Taylor Caprara and found him to be a customer first personable gentleman. He upholds very high standards much like his Dad Charlie Caprara and his Uncle Billy Caprara. We plan to buy our vehicles from FX Caprara from now on. We highly recommend the FX Caprara dealerships! Phil and Kristen Bariteau

My wife and I would highly recommend this dealership. - Twt

My wife and I would highly recommend this dealership. Dave Harr and Eric were great to work with. They had us in and out. Dave totally went over and explained all the options. They gave us a fair amount on your trade with no hassle of going back and fourth. Buying a car from Longley is the way it should be. We will definitely buy from them again. Longley works on getting you a good deal and building positive relationship.

More interested in telling you what your payment is than... - SteMako

More interested in telling you what your payment is than disclosing the sale price if the car. Refused to tell me then got rude belittling me for not purchasing.

Purchased a used 2014 GMC truck great running truck great... - gmorgan

Purchased a used 2014 GMC truck great running truck great service and this isn't the first time at Chilson Wilcox and hope to do business again what I like most no pushy sales men any problems they have taken care of me. Thanks John and the rest of the crew

I cannot say enough fabulous things about the team at - cattrz

I cannot say enough fabulous things about the team at Victor Chrysler! The dealership is absolutely gorgeous. I recently had a service appointment, the service writer went above and beyond for me. I was updated throughout the entire appointment. During my wait, I was able to get some work completed on my laptop in their beautiful customer lounge. The whole experience was fantastic. I highly recommend this group.

If you need a car or truck go to Emerling Chrysler, and - Jeff

If you need a car or truck go to Emerling Chrysler, and ask for Liz Fisher, she is the best at her job, and will work very hard to help you with your car or truck. I trust her completely, her heart is the best I've ever known. I will always do my business with her. Tell everybody you know that is looking for a car or truck to go see her first before going anyplace else. I know you will be very happy with your choice.

EXCELLENT BUYING EXPERIENCE - Walter Paprock

I highly recommend Gerald A. Nortz Chrysler/Jeep/Dodge/Ram to anyone looking to buy a car. I dealt directly with the owner, Gerry Nortz. I recently purchased a new 2017 Jeep Grand Cherokee and Gerry made the buying process very easy and outright enjoyable. Gerry is very knowledgeable of the products he sells and he operates his dealership in a professional and courteous manner with no pressure tactics. I was also very pleased with the price he was able to offer me for my trade-in and for the discounts I was able to negotiate on my new Jeep.

PLEASE PLEASE DO NOT EVEN PULL INTO THEIR YARD Since - Ron

PLEASE PLEASE DO NOT EVEN PULL INTO THEIR YARD Since purchasing a vehicle on April 30th, 2024 This certified pre owned Jeep compass has been nothing but a nightmare. Completly understand cars with mechanical components develop flaws. However, the people that work here are severely disrespectful , unwilling to reason, and incredibly shady. The vehicle was purchased with 46,226 miles. The engine blew at 46,252 miles. Additionally the car was first traded in to the dealership with 43,821 miles. Meaning, they drove it for 3,000 miles and DEFINITELY were aware of the warped heads. And sold it anyway. They did not even seem surprised when we called back 2 days later to say the engine blew and immediately tried to deflect. We then argued for days to ensure they honored the corporate jeep powertrain warranty. They then tried to put a used engine into the vehicle being discussed, vs a new crate engine from mopar. Paul then patted himself on the back for providing a “free” Rental. 6 days later the engine was swapped. I drove it for 10 minutes and had to bring it back due to faulty installation. The timing belt and tensioner weren’t installed correctly and it wouldn’t be for another few months until I discovered more installation issues from this incompetent service team. They did not install AC lines correctly. So 9,000 miles later the ac lines rubbed through the manifolds , effectively ruining them. Anyone that knows anything cars knows that is a direct result of the engine swap. This place of business should dispense advil at the door for the migraines they cause their customers. What is even worse than everything aforementioned above, is the attitude and arrogance of Paul and James. Mainly Paul. I wish I had recorded some of nasty comments he made towards us. Zero accountability and just disgusting. There are countless reviews online highlighting extremely similar situations. Please do yourself a favor and DO NOT EVEN LOOK HERE. They may refute and delete this comment like they have many others. But please do your own due diligence online and you will see a clear pattern. Paul claims he is too busy to bother himself with his customers. So it is unfathomable how a place like this is even still in business. They are incredibly privileged to exist in an area with little competition. But trust me, the drive to neighboring dealerships will be well WORTH the trip. And the cherry on the sundae, most recently we had the issue with the AC, asked them to look at under warranty. Also briefly mentioned that there was a rattle that they claimed to be the spare tire. Charged $70 to tighten a spare tire. Pulling out of dealership the rattle was still there. I got home, PULLED out the spare tire , noise still there. Honestly after everything before, I really should not have even gone back, that is on me. It is simply the closest dealership. I hope this review saves someone from dealing with this experience. Unfortunately, I asked a coworker to drive me to go get my car back, and I was explaining what happened, and I can’t even make this up, she bought a Durango from Norwich Dodge 4 years ago and THE SAME THING happened to her. Except her car got a used engine and experienced many more years of agony. I have notified Jeep Corporate with documentation and am consulting with a lemon law/civil attorney. It is simply the principle of the matter. Paul is the stereotypical slimy used car salesman and puts on a facade. 4 out of 5 people I talk to feel the same. Yet his delusional mindset makes him think he is gods gift to Norwich.

Contacted by email through Cars. - DelmarJeeper

Contacted by email through Cars.com and never got any response. Waste of my time.

I had a great experience, my salesperson, Teresa was - clillie23

I had a great experience, my salesperson, Teresa was great and made everything so easy. I ended buying the truck and will definitely come back once I am in need of another vehicle.

Ruge's advice and patience made me feel like they cared... - Alexander Hamilton

Ruge's advice and patience made me feel like they cared about me, my family and my car. I highly recommend them and feel happy to know they are my go-to option for my Sube.

Will never go there again - James33

Super friendly staff to your face but total idiots would not recommend anybody try to deal with them. Walked out after 3 hours when they offered me 3k less than blue book on my car with less than 33k on it then they ran my credit for over 40k after I walked total xxxxxxx

Dodge Ram 1500 two wheel drive 2013 - mcnutt1

We had a great experience at Upstate Dodge. Very friendly people. With in 24hrs we were in our 2013 Dodge Ram 1500 truck. Great Truck

Looking for a bigger van - Dodgemom

Debbie was my sales associate. She was very friendly and worked hard for 4 days trying to get me the Van I needed to suit my family. I would recommend her to all. Travis did my financing and Mike pushed for the bank. Thanks to all. My Payment is 32$ more than I wanted but I will make it work.

Easy and Hassle Free Purchase- would definitely repeat - RamGuyNY

The salesperson was very patient and helpful. Financing was approved very quickly. I did not feel like I was being pressured or rushed to make a decision. This is a big investment for me and I feel like thanks to Robert Green I was able to find the truck I wanted without a huge hassle and with monthly payments I can afford.

My New Jeep - Big D

Was treated with the utmost courtesy, salesmen was Mike Count and was very knowledgeable about the vehicles features . I was trading in my 2013 Jeep Compass and was given a very good trade in price. The financing was very quickly gotten for new vehicle and my payment actually are less and my vehicle has more features than the 2013 did . The nice thing about Royal is that if my vehicle needs any servicing they will supply me with a loaner car while they work on mine, this is a big plus!! Everyone there was friendly and very helpful!!

They are friendly and helpfully to me. They do the work,... - Lucille Coppola

They are friendly and helpfully to me. They do the work, that needs to be done to my car. I would recommend this dealership to anyone.