271 New Mexico SRT Service Centers

Horrible customer service - JamesSanchez

I give this dealership 0 stars! After spending over 50,000$ on a 2017 Dodge 2500 my brakes were squeaking really bad, I made an appointment with the service department . After leaving it there all day i had to call if it was ready, I went to pick it up just to hear them tell me they didnt hear anything. As soon as I pulled it out it squeaked, I told the service manager and he said bring it back in the morning. I brought it back the next day , I left it there all day again, again I had to call if it was ready, I pull out and still squeaks. I asked if they replaced the brakes they said their policy is to shave the rotors. I brought it back the next day , to make a long story short, still squeaking. After 3 days of them saying they fixed this issue I was feeling very frustrated. To top it off my front end started shaking, it wasnt doing that before. I asked if they could just change the brakes and was told the pads were fine and they continued to shave rotors and spray silicone. I was told there was a defect in the tire and took it to the recomended tire store they told me to. I drove to 2 different stores that said they couldnt replace my faulty tire, Im driving hundreds of miles with a wobbley front end to all these tire stores. I took it to Pepboys who actually carried the tire, the manager there said I would have to buy a 379dollar tire and he diagnosed the truck with a death wobble which is very unsafe to be driving. I was fed up with the runaround and drove to the dealership to talk to a manager and was kept waiting for a long time before someone came out. I talked to the service manager and he was very rude and trying to fight with me. I finally talked to the manager of the dealership and he told them to change the tire, put new brakes, and give me a loaner which was nice but when I asked for some compensation, like oil changes , for everything I had gone through, I was told they were doing enough for me already. Enough?????? Really???? By doing something that should have been done the first couple times I took it in? Well they still have not fixed my issue and I would not recommend anyone buy anything from this dealership!!!!

We have purchased 3 new cars in 3 years here and the - tims

We have purchased 3 new cars in 3 years here and the Janay and Chad are great in the sales department to work with.... but the SERVICE department is terrible.... last car was in for 2 weeks with very little communication and now our new car's issue cannot get resolved after spending 7 hours the last two days in the service department.

Service Department is bar-none. I have a 2006 Dodge 2500... - 06DodgeRam

Service Department is bar-none. I have a 2006 Dodge 2500 Diesel and had a bit of trouble with 4x4 - what I thought would be expensive, was fixed quickly and professionally for a low price. Friendly, courteous staff. I hope they'll be taking care of my RAM for years to come!

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

excellent service. the front desk people will take care... - princekuttan

excellent service. the front desk people will take care of you, trust me. I took my car for a oil leak and they did a awesome job and did not charge me a single cent...

Thanks - Mlkeway80

On a day that was more congested with errands than planned, the completed the Express Oil Change faster than my expectations. Thanks. You made the rest of my day full of deadlines continuous and possible. Thanks Team

The worst service experience ever! I thought may sales... - FDN_INC

The worst service experience ever! I thought may sales experience was horrible. While I was having my vehicle service I went upstairs and had a horrific sales experience. When I returned to pickup my vehicle, not only did I find out that my $19.95 lube oil and filter was now a $101.95 nightmare of repairs that I had no idea about, but I also found out that there is not a certified GM technician on the premises. Also I found out later that this idiot submitted warranty claims on my vehicle that were not performed like front brakes etc. After a call from GM I clarified for them that this was absolutely the worst experiecne of my life, ever! Extremely Dissatisfied and I will never return for any reason!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!