5 New Mexico Pontiac Service Centers

My 2024 Sierra 1500 has and issue with the sound - El Jefe

My 2024 Sierra 1500 has and issue with the sound intermittently not working; I had a different dealership service department look at my truck on three different occasions, they insisted it was a software update. After repeatedly telling them it was deeper issue, they stopped communicating with me, and on that rare time they did, they were simply rude! I proceeded to take my truck to Tillery GMC in Los Lunas, I spoke with Rudy and he assured me he would find and correct the issue. He also stated that it may not be an overnight fix, so for me to be patient. Soon after I met and spoke with Fred who was also looking into the situation. After a few attempts, the issue was in fact discovered AND fixed. Throughout the entire process, both gentlemen were in constant communication with me, they kept me updated on the progress and possible timeline for a fix. The day my truck was ready, I was running late from work, Rudy stayed after closing hours to ensure I was able to pick up my truck, and he explained and went over all the work done. The staff at the Tillery Dealership Service Center in Los Lunas, particularly Rudy and Fred are two of the most professional and courteous people in the industry; I highly recommend taking your vehicle's to them if in need of highly skilled folks. Thank you gentlemen for all you do to keep us on the road... keep up the excellent work!

The day after buying my car, the windshield wiper water - Syd

The day after buying my car, the windshield wiper water was not working. I was told that was my problem. Very dissatisfied with this dealership. Very nice people until you sign the dotted line. Btw, I paid cash..