11 New Mexico Honda Service Centers

Service for a recall took a long time. - arm_liz

Service for a recall took a long time. Appreciated courtesy ride home and pickup. . Drivers were great!! Auto headlight was turned off; which wasn’t discovered until driving at night a couple of days later and I couldn’t remember where to turn it back on. Otherwise, pleased with service and staff.

While traveling through Albuquerque on the way to - jdh1550

While traveling through Albuquerque on the way to Minnesota my ignition switch quit working and left me stranded at a fuel stop. Called Garcia's and they put me in touch with Honda Roadside Assistance, the Roadside Assistance was no help at ALL. Got a hold of a towing service and got towed to Garcia's, it was close to 6:00 PM. Service Advisor Izze Gambino was expecting me, he had been talking with my wife about my situation. He explained possible causes of the problem and what might have to be done and gave me an estimate. He even gave me a ride to a motel I had booked. The next morning he called about 1hr after they had opened and described what had be found and the what it would take to fix it. Later that afternoon it was fixed !!! He gave me a # to call for a shuttle to the dealership. Got there my Ridgeline was ready and the charges were less than the original estimate !!! I know I was put ahead in the service line because I was traveling and that was deeply appreciated. I have to say Thank You to Garcia's and to Izze Gambino in particular.

After purchasing a 2023 Mazda CX5 online, I discovered - Grampam

After purchasing a 2023 Mazda CX5 online, I discovered one window was not working—and I also wanted it to be checked out by a Mazda dealership. I took it to Casa Mazda, where Roger Cavazos, in the Service Department, assured that it was repaired very quickly, and the all over inspection completed as well. This was taken care of in a very timely manner, and at a very reasonable price as well.

I have a 2015 Forrester purchased at this dealership and... - aidacra

I have a 2015 Forrester purchased at this dealership and serviced there regularly. Recently I left it for oil change and overall check-up prior to a long trip this coming week. When I was told the car was ready, I picked it up - only to find that there was a potential major issue that was noted - so I had to go back. Before doing so I talked with Ted Nime, who is the dealership's director of operations. He verified with the technician that the problem needed to be addressed, told me to not worry about an appointment, got the work done (including having to remove/reinstall the transmission), and, much to my surprise, waived the customary charges as a goodwill gesture. THAT is how a dealership keeps happy customers. I don't give an "excellent" rating solely because the person calling me to say the car was ready ought to have read the report that said an additional hour was needed to check out a potential problem, as I'd left the car there for the day.

It was a pleasant experience. - William.Andersen

It was a pleasant experience. Staff was polite. Service was prompt. There was no charge for this scheduled maintaince.