271 New Mexico CODA Service Centers

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Nile Renecker is customer focused and goes out of his way - AFRADEMEYER

Nile Renecker is customer focused and goes out of his way to accommodate me ( I live in Taos) . I appreciate his problem solving professionalism

The day after buying my car, the windshield wiper water - Syd

The day after buying my car, the windshield wiper water was not working. I was told that was my problem. Very dissatisfied with this dealership. Very nice people until you sign the dotted line. Btw, I paid cash..

This was my first time going back to a dealership in a - Baca

This was my first time going back to a dealership in a long time and I was reminded why I don’t like dealerships. They take too long and charge too much. And they aren’t even friendly about it. No thank you.

Horrible service and persistant lies - Viceroy

I broke down and had my vehicle brought there because they said they had the parts. On the first day, they diagnosed the problem and said they needed to buy the parts and required that I pay for them up front. Day two they said the parts weren't in and they needed to do further diagnostics. Day three they said they weren't sure if they had the parts or not but didn't have the time to do he diagnostics. Day four they were closed, but assured me they would have the diagnostics done and I would be on the road on day 5. Day 5 they told me they didn't do the diagnotics and if I wasn't satisfied with their work I could take the vehicle--which was partially taken apart--somewhere else. I didn't know how to deal with it so it stayed there. Day 6 they assured me the work would be completed and it wasn't. Day 7 I was told they were 99 percent sure they'd have the work done. Day 8, in the late afternoon, they did the work. They supposedly found something else wrong and replaced the part but never showed me the supposed broken part. Day 9 I got the vehicle back. Day 10 I had to take it to a different shop because they screwed up the work they did on Day 8. They lied to me through out the process and the work performed. They also said they would give me a partial refund which was also a lie. DO NOT TAKE YOU VEHICLE HERE FOR REPAIR.

Seth in service department was great and easy to work - nickstrunk

Seth in service department was great and easy to work with. I will be returning for my next service needs on my vehicle

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

Ok, so I called to get the recall completed on my Bronco - rwnorris575

Ok, so I called to get the recall completed on my Bronco Sport, and only had 2K left on 36K warranty. Spoke with Doug and he put me on waiting list for a loaner car. I live 3 hours away. Two weeks later he called and told me to come and get my loaner and they would take care of my car. A brand new, 200 miles on it, Ford Ranger 4X4 and told me to keep it as needed. Dough handed me off to Roger and the two of them were just GREAT. They made me feel like family and the service was completed within a week so no complaints here at all. I wish I had found these guys earlier. The CASA Group has been known in New Mexico and West Texas since Wally Lowenfeld came to town. This is not an exception for their dealerships. I highly recommend CASE for Sales and Service. Rodger Norris, New Mexico

Semi annual maintenance - jtyeager

Quality service, friendly people, took care of all my needs. Will have all of my service done here. Courtesy and promptness is excellent. Will recommend to others.

I have tried to get service done here in the past. In... - B. Essary

I have tried to get service done here in the past. In 2003 I told the service manager (Shawn) I would not be back. I tried again 5/07/07 and got the same treatment. The - "don't need your business treatment", lack of knowledge, rude, no time to talk, seem bothered by my presence, and must be very unhappy in their job. I have no problem at the Chevy and Ford place (I have one of each). They are friendly and want to satisfy my needs. I will continue to take my Grand Cherokee and Wrangler to the Ruidoso dealership where they want my business and treat me like a valued customer.