I want to specifically commend my salesman, Marco V. - C.O.
I want to specifically commend my salesman, Marco V., who was incredibly professional, welcoming, kind, and helpful during the entire process. He was very knowledgeable about the vehicle features, and while there were a few minor details I ended up looking up on their website, his expertise was impressive. I also want to thank the sales manager, Juan; his professionalism was a key factor in my decision to move forward with the purchase.
The team truly listened to my wants and needs to find the perfect match. I particularly appreciated that when I didn't make a purchase on my first visit, no one became upset or overwhelming. The polite follow-up calls were actually what steered me back to their dealership.
The entire staff was kind, including the finance manager who helped me secure extra deals to save even more money. Although the process took a while because the dealership was busy on a weekend, I found the wait comfortable thanks to the small amenities offered. The extra finishing touches, like the full tank of gas and the detailing before I drove off, were much appreciated.
Overall, I am highly satisfied with my experience at Lithia Santa Fe. I will definitely be referring anyone I know who is seeking a new vehicle to their team.
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