32 New Mexico Ford Dealers

took care of me from start to finish! - aceduece222

took care of me from start to finish! shout out to Andre, Dustin and Ed! I love my new F150!!!

I am very pleased with my experience buying my new Ford - nateyinyang06

I am very pleased with my experience buying my new Ford truck! Leah Madrid was very informative of the all the vehicles at the dealership. She was very friendly and patient with me. She helped me narrow it down to the best truck fit for me and my family. I will definitely recommend her to any of my family for friends in search of the right vehicle for them!

Called for an appointment, told service department what - aspenkk

Called for an appointment, told service department what needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental car, which I booked for two days, which is when they told me I could pick it up. Two days after dropping off, went back to dealership. They had not even looked at it nor had they handled the recall on the vehicle. Beyond mad and out two days of rental, I asked why hadn't they at least called me and let me know what was going on and allowed me to make the decision about keeping the rental until completed. The reply was, "We are not sure with more time that we could have gotten to it anyway." Why did they allow me to make an appointment and rent a car, etc.? Worst customer service, worst dealership experience. worst overall experience with any dealership or mechanic.

Braden, Miguel, Luciano, and Jasmine helped me immensely - sandybakken

Braden, Miguel, Luciano, and Jasmine helped me immensely take care of acquisition of my vehicle values, and to trade-in and trade-up in a newer vehicle. With being previous Ford and Honda owners, and with the availability of new vehicles hard to find at a reasonable price in today’s market and economy. Braden and Miguel especially helped be patient with my situation with the recent passing of my husband Russell. Casa Auto really understood the meaning how important family is and I was hesitant at first to do stuff by myself, but with the help of family, neighbors, and the friendly staff at Casa Auotplex helped every step of the way even if it took a month or two to finalize everything. Thank you again, you have helped this lady greatly making it possible. I appreciate everyone involved. Outstanding service! Very supportive, and made me feel comfortable in making the decision was the right one.

Jackie in Finance was amazing as always, the way she - Theresa Noedel

Jackie in Finance was amazing as always, the way she explains all the packages and the prices. Mike Ramirez came through with my deal for the second time. I will be purchasing my grandchild's graduation gift in 3 years from these two. Best customer service around.

Incredible service, sales team goes out of the way to - Kay

Incredible service, sales team goes out of the way to make you feel welcome. They are very informative and talk you through the entire process. They've also been available after my purchase for any questions or concerns.

James took good care of my car. - markthain5230

James took good care of my car. It had a bad injector and it was in and out of the shop in just a day

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

Just shout out to Cassey and rob amazing people ,they all - adangutierrez1967

Just shout out to Cassey and rob amazing people ,they all about your type of workers ,please give them a raise and also all staff of roswell ford God bless each one of you injesusmightyname

Sales person told me the price was 30,000 after a hard - Mad customer

Sales person told me the price was 30,000 after a hard inquiry on my credit they tell me it's 40,000. Who does this? Very disappointing. I will never go back !!!!

Wife and I were passing through the 4 corners area this - steven.dopke

Wife and I were passing through the 4 corners area this past June going from Phoenix to Chicago. Power steering rack on our 2015 Explorer went out in Kayenta Az. I knew this was going to need factory Ford expertise and we heard several good things about Ziem Ford. Limped the Explorer from Kayenta to Farmington with no power steering. Justin May, was our service writer and was top notch. He was able to get us in the next day. Unfortunately they had to get a new steering rack from Denver and to no fault of Ziem Ford, it took 6 days to get the part. Justin was able to arrange a loaner car which eased the sting of being in beautiful Farmington Nm. for almost a week. ;) Extremely happy with the service we received from the entire service department and would recommend Ziem Ford to anyone!

The service I received from Faye Corley was very - Slgee1264

The service I received from Faye Corley was very professional and pleasant. Her knowledge of the car was excellent.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Up front and helpful - VanPeltJ

It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

I wrote a review earlier and even though it was bad for... - Lee

I wrote a review earlier and even though it was bad for Abq location I gave kudos for Edgewood. Boy was I wrong! Do not trust them. They added things to my contract that I said I didn't want, things I didn't know about but the worst part is they never gave them to me, even after numerous calls. I ended up with almost $4,000 of refunds! They buried some things like "etching". Had to research what was. Claim it will lower your insurance rates. (Vin# on windows) Turns out 98% of insurance companies will NOT give you a discount. Plus they never did it. And you can buy an etching kit on Amazon for under $20 compared to over $200 from them. DO NOT TRUST THEM!

I went to Ruidoso Ford after looking at a Ranger at... - Joe M

I went to Ruidoso Ford after looking at a Ranger at another dealership. The other dealer had a “closer” on staff who honestly just put a bad taste in my mouth. I called Ruidoso Ford and spoke with Pierce Montoya and went to see him the next day. Pierce was awesome! Everyone at Ruidoso Ford was super nice and helpful. It’s a dealership with old school values. The owner’s office is right at the front door and he spoke with me several times. Every single person there was extremely nice and helpful. This is a dealership I would send my family to. The price was great! But more than the price I was treated like a person and not a pay check. If I could give them more stars I would. You would be crazy not to go the Ruidoso Ford. Go see Pierce he will take great care of you!

Gave me great service. Did an outstanding job on my car. - cukamalu

Gave me great service. Did an outstanding job on my car.