32 New Mexico Ford Dealers

Service performed as requested and very fast. - Burle

Service performed as requested and very fast. service department personnel were very pleasant to work with.

I am extremely impressed at how hard Vision Ford Lincoln - carmenricci

I am extremely impressed at how hard Vision Ford Lincoln worked with me to assure that the purchase of my new 2024 Lincoln Nautilus Hybrid was achievable & to my satisfaction. Ed, my salesman was totally prepared to receive us & was very well informed about the vehicle's functions. He showed us how to operate all the fancy features it was equipped with. I received a good trade-in value for my vehicle, the paperwork went fast & the transition was efficient. The most important & impressive thing about the whole event was the call that I received a couple of days later from Ed. He wanted to know if I had any questions, issues or problems with my new vehicle. In the 50+ years that I have been purchasing vehicles, I had never received a follow-up call specially from a human to ensure my satisfaction. That alone is why I would highly recommend Vision Ford Lincoln & Ed to all future buyers.

I just wanna give a shout out to Joe Ortiz and Sandra. - Amevigil231

I just wanna give a shout out to Joe Ortiz and Sandra. Thank you for your hard work. I appreciate how welcome you guys make me feel and how quick and efficient you guys work. I absolutely love my new bronco and it's all thanks to you. Joe has helped me purchase 4 vehicles and each time has been amazing his customer service is amazing he is very hard working. Sandra has always made the financial service super quick fun and easy. You guys are amazing keep up the good work. Much love to the both of you ❤️

I was greeted by Braden initially on the lot, and we - ellenkebs

I was greeted by Braden initially on the lot, and we scheduled a new appointment to look at options about trading in and trading up. He asked the right questions, and was helpful to look at pre-owned vs new with the increase of prices and value. We had to come back and decided on a different newer pre-owned vehicle. Very great customer service, and Sergio in finance gave great information on warranties. All such an amazing experience, thank you. The sales managers, Stephen and Jay, should be proud, as a happy customer being part of the Casa family.

This is now my second vehicle purchase with this - elvale0187

This is now my second vehicle purchase with this dealership. I filled out everything online and had a quote from Capital One sent it in and other documents they needed. Went for a test drive and withing 20 minutes I was driving home.

I am reviewing the service department, I won't take my - lse57esl66

I am reviewing the service department, I won't take my car for service anywhere else, my service advisor mel is great, he always explains things to me and lets me know what could be coming up for service, he takes good care of me and my car. I will always give them a 5 star review. Linda Edwards

We were going to purchase an Explorer Platinum, - Goldenrook

We were going to purchase an Explorer Platinum, negotiated a price (internet price was 59.6), negotiated a trade in value, negotiated a monthly payment but had to close the deal 2 days later due to prior obligations we had plus an agreement with the salesperson for his time off. We returned. The previous sales manager was off and could not be reached so the new sales manager said we had to renegotiate because there was 'confusion and misunderstanings'. We stood firm on our previous terms and the sales manager returned claiming he worked the numbers and had to lower the sales price to 61.9 to "make the deal work". I asked how do you go down from 59.6 to 61.9, I'm a math teacher of 20 years and I have never heard of a price going down while being increased. I am very curious what the price came down from. I saw exactly what they were doing, trying to keep the 2750 in rebates, increasing the price, increasing the interest rate and length of the note to maximize a profit margin and then calling it a deal. I refused to let them put the screws to my wife. It was going to be her car and I wasn't going to sit back and let them hijack her. We walked with some words exchanged. Too bad, we bought a Mustang from them, an Edge 3 years later, and then an Explorer. Not anymore. Watch yourself if you go to this dealership.

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

Just shout out to Cassey and rob amazing people ,they all - adangutierrez1967

Just shout out to Cassey and rob amazing people ,they all about your type of workers ,please give them a raise and also all staff of roswell ford God bless each one of you injesusmightyname

Sales person told me the price was 30,000 after a hard - Mad customer

Sales person told me the price was 30,000 after a hard inquiry on my credit they tell me it's 40,000. Who does this? Very disappointing. I will never go back !!!!

Wife and I were passing through the 4 corners area this - steven.dopke

Wife and I were passing through the 4 corners area this past June going from Phoenix to Chicago. Power steering rack on our 2015 Explorer went out in Kayenta Az. I knew this was going to need factory Ford expertise and we heard several good things about Ziem Ford. Limped the Explorer from Kayenta to Farmington with no power steering. Justin May, was our service writer and was top notch. He was able to get us in the next day. Unfortunately they had to get a new steering rack from Denver and to no fault of Ziem Ford, it took 6 days to get the part. Justin was able to arrange a loaner car which eased the sting of being in beautiful Farmington Nm. for almost a week. ;) Extremely happy with the service we received from the entire service department and would recommend Ziem Ford to anyone!

The service I received from Faye Corley was very - Slgee1264

The service I received from Faye Corley was very professional and pleasant. Her knowledge of the car was excellent.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Morgen is always wonderful in taking care of my care. - slashlazy7

Morgen is always wonderful in taking care of my care. I appreciate the John and the service department. Thank you. They also did a great job on my Jeep last week.

Up front and helpful - VanPeltJ

It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

I went to Ruidoso Ford after looking at a Ranger at... - Joe M

I went to Ruidoso Ford after looking at a Ranger at another dealership. The other dealer had a “closer” on staff who honestly just put a bad taste in my mouth. I called Ruidoso Ford and spoke with Pierce Montoya and went to see him the next day. Pierce was awesome! Everyone at Ruidoso Ford was super nice and helpful. It’s a dealership with old school values. The owner’s office is right at the front door and he spoke with me several times. Every single person there was extremely nice and helpful. This is a dealership I would send my family to. The price was great! But more than the price I was treated like a person and not a pay check. If I could give them more stars I would. You would be crazy not to go the Ruidoso Ford. Go see Pierce he will take great care of you!

Gave me great service. Did an outstanding job on my car. - cukamalu

Gave me great service. Did an outstanding job on my car.