Working with this dealership has been nothing short of a - jordan
Working with this dealership has been nothing short of a nightmare. Deciphering through all the lying has been the most exhausting process. Unfortunately, the issues are still not resolved and there’s really not an end in sight. I’ll try to numerate some of the lies, but there’s really no way I could be comprehensive.
- I asked Adam and Eli to disclose all issues with the van because we are foster parents and could not travel to see the vehicle in person. They both lied about the condition of the vehicle even when asked about specific concerns. Nobody disclosed that there was only one key, scratches all over the exterior of the vehicle, BLOOD in the interior of the vehicle, NO AIR CONDITIONING, and the headrests were missing.
- Adam told me if I skipped work to finalize purchase by midnight, he would have the van on a delivery truck by the next morning. This was a lie. The van arrived days after promised and only after my wife and I BEGGING for a resolution, AND it arrived at THREE IN THE MORNING (we were given the delivery window of 11am - 1 pm the day before!) waking up everyone in our neighborhood. We couldn’t see all the issues in the vehicle and were trying to ask the delivery driver questions, but he did not speak English and he could not understand a word we were saying.
- Eli told me that the extra 10k in fees were for non negotiable government fees. When I found out that they were not, in fact, government fees he told me they were for “certifying that the car passed their 170 point inspection”. Of course, when we received the car covered in scratches, missing most of the headrests, and having had ALL the duct work for the air conditioning REMOVED, none of those issues were covered by the 170 point inspection that they charged us thousands of dollars for, and the dealership will not honor their warranty.
- Eli told me he would issue a 45 day temporary tag to account for us buying the van to take on a vacation in 26 days. When it arrived with a 30 day tag Jessica told me “45 day temporary tags are illegal.”
- Sabrine told me that she had already sent out the paper work to apply for the tags. Turns out 3 weeks later when the tags were almost expired and we were days away from the vacation we bought the van for she had STILL not sent out the paper work at all.
- Mauricio told me that he would increase the price he was offering for a delivery driver by 100$ an hour until they hired someone to deliver the vehicle since Adam and Eli had already lied to us and the van was already later than they both promised. When the delivery arrived, their invoice showed that Mauricio paid the exact delivery price I was originally quoted, even though he lied and told me that he had been raising the price hourly for days.
- Jessica said she had never heard of us 3 weeks after the purchase and 3 weeks after we were told that the tags had been applied for. Apparently Jessica is the only one who can apply for tags and she had “never heard of me.”
- Mauricio told me he would give me a letter stating that the tags have been applied for but they are ‘delayed’ so that we could still use the van but have proof that we were waiting for tags. He has yet to send that letter and keeps telling me he will do that “tomorrow”.
If I could go back I would not have chosen to intertwine my life with this dealership. I hope my review saves some of you the trouble. I’m thankful the Better Business Bureau is getting involved to hopefully spare them from continuing to prey on people in desperate situations.
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