1,078 New Jersey Used Car Dealers

RUN, don't walk away from this dealership. - bigjohn491

RUN, don't walk away from this dealership. The service dept. Repeatedly lied to me. On a design flaw on my car, where the recall had aged out- they told me "It could not be fixed". When pushed by Nissan Corporate- it could be fixed.. They lied and claimed the engine would have to come out in order to try fixing it - over 3,000 +, plus the actual repair. They stonewalling, stalled and Repeatedly lied. I had it towed out and taken to an honest, competent mechanic who fixed the problem with No engine removal for a small fraction of what these thieves asked. This total lack of morals, ethics and unprofessionalism could Not exist in an honest dealership ! RUN ! ! John G Sparta

this dealership needs to be investigated. - ryan zilberfarb

this dealership needs to be investigated. terrible customer service from the new service manager tom carrino. this dealer never did a full complete brake job on my car leaving out the anti rattle clips on the rear caliper causing my brakes to fail early and unevenly. when i discovered this i went to the dealership and requested my money back. service manager at that time was jennifer alfasso who was more than happy to give me my money back. kept calling and found out she was no longer with the company the next week. new service manager comes in 2 weeks later and is stating no refund. got to the point where i have to get a lawsuit involved in this process for unsafe acts and dealer negligence. i would highly advice you never bring a car here for service. the volkswagen service advisor jen is amazing but the manager above her is very demeaning and talks down on you. and now with this lawsuit a simple refund of $1,200 which is pennys to them will now turn into upwards of 10 grand. will never be going back to this dealership.

Mr Lee the car dealer is a man to his word. - dbutler

Mr Lee the car dealer is a man to his word. He took my hand and led me through the things I needed to know about the car that I bought with no Bull. Thank you again for not taking Advantage of me. Dcorleybutler@yahoo.com

I bought a Toyota Yaris from this company on November - Ibrahima Diallo

I bought a Toyota Yaris from this company on November 2023,because he no give me the seller bill,until now i try all the New Jersey MVC for plate i no get,and he close his auto park,if any possibility to help me not to loss this car,it will be highly appreciated.

All scammers, don’t go and waste your time. - Oyd

All scammers, don’t go and waste your time. They will run your credit and take money from your bank account. They keep changing their words and careless about their customers.

I strongly advise against purchasing from Cartopia due to - Luis Vargas

I strongly advise against purchasing from Cartopia due to my unfortunate experience in November 2024. I purchased a Trackhawk that was sold to me with faulty catalysts and a damaged supercharger. I subsequently took the vehicle to the Jeep dealership and informed Cartopia that I would be seeking assistance with the repair costs. However, Cartopia declined to provide any assistance. Consequently, I am currently exploring the appropriate legal avenues to resolve this matter.

You people should name names instead of "they". - boganinc

You people should name names instead of "they". "They" have moved on to other businesses to repeat their theft by deception practices.

We bought a 2016 mini cooper here,drove it for 4 days and - chrisslatts

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions.

Absolutely phenomenal experience! - Aashleyrross

Absolutely phenomenal experience! Great prices wonderful customer service . Rich and uzo were phenomenal! From start to finish, the whole experience was easy quick and these sales men are the most wonderful funny kind caring men we have come across ! Will be sending all family and friends to this dealer ! We wont be doing eork with anyone else! Thank you again for an amazing experience and a beautiful truck !!!

They don’t even deserve a star. - Amber.jansson

They don’t even deserve a star. Trash dealership. They take a deposit and Shan’t is a liar. Told my husband and I our refund would be issued between 2-4 days. It’s been 5 and when my husband called 5 business days later still no refund. When my husband called tonight the representative Natalia was unhelpful in escalating this. Told us next Monday it would be issued this time. Who knows. We have filed a complaint with New Jersey Division of Consumer Affairs. Scam artists at its finest. Avoid at all costs.

This has been the worst experience I've ever had with any - Allrandy

This has been the worst experience I've ever had with any dealership by far. I initially got a Saturn which was in the shop 5 days after getting it. That was in the shop for 30 days and then they did replace it, but with a much worse car. The 2nd car isn't drivable any longer and has placed me in a major financial crisis with no recourse.

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.

Awesome dealership to work with. - Bryan BDS

Awesome dealership to work with. I needed another long suv for myself to use for driving the kids around. They found me the perfect truck and price. Very easy transaction!

Just had a not so nice call with a woman named IVORY who - bridgetteblackshear

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear

We decided to go look at the new 2025 Hyundai Tuscon on - Igor S.

We decided to go look at the new 2025 Hyundai Tuscon on the last day of the year (12-31-24) to possibly upgrade my Wife's 2020 Tuscon (53,000 miles) which has been a great reliable SUV with no major issues/expenses other than regular maintenance or wear & tear item replacement. Our plan was to go back to the Dealership who sold us our 2020, but we also included Franklin Sussex Hyundai which was closer to us. We were going to try Franklin Sussex Hyundai in 2020 but they had sold the Tuscon we wanted and had to go to the Dealership further out. Upon arriving at Franklin Sussex Hyundai, Alex (Sales Manager) dropped what he was doing to assist us and confirm the vehicle (Color Combination) was still 'In Stock'. Then, he immediately searched for an available Salesman (Solomon Deguzman) for us to go over some numbers. I've purchased many new vehicles throughout my lifetime and this is where the process often gets grueling! However, I found Solomon to be extremely pleasant from the get go which made the negotiation process very comforting while listening to our needs. I never felt pressured by him, which was huge for me due to my low threshold for patience at times like these. Solomon stayed good natured while going back & forth to present our numbers to Alex. We were able to come to a final deal without the grind a Buyer would often find with other Dealerships. This was truly one of my best experiences negotiating a new car purchase. Even, Brentt in Financing was very helpful to get us in and out. Solomon is also tech savvy with great knowledge of the vehicle itself and went out of his way to explain the nuances of the Tuscon. To make your experience as wonderful as ours was, I highly recommend you call ahead to request Solomon Deguzman (in forefront of photo) assist you with your purchase. Kudos to all the friendly people at Franklin Sussex Hyundai to get my Wife into her new vehicle!!! I'm adding an additional 5 stars *****!!!

I had a great experience getting my car fixed at Ray - Monte293

I had a great experience getting my car fixed at Ray Catena dealership. They were incredibly helpful throughout the process. Recently, I worked with Keith Zirpoli, who was exceptionally organized and provided outstanding service. I highly recommend Ray Catena for both your car selection and servicing; I will definitely continue going there for my automotive needs.

Had a great experience, with great people. - Tcws718

Had a great experience, with great people. Very helpful people. Thanks for all your help

I had a great experience with the sales team, however I - failte1977

I had a great experience with the sales team, however I am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did not ask for and was not told was being added to the price of my car. I would not buy from this dealership again.

My experience with this dealership was not good. - Beauv

My experience with this dealership was not good. Finance manager is very conniving. Certainly not honest guys. Lied about new brake job on car I purchased. Upon investigation brakes was not done. Sales manager said “ I thought they were done”.

I recently purchased a 2021 Audit Q7 from this dealership... - kimrossman1

I recently purchased a 2021 Audit Q7 from this dealership and I had an excellent experience from beginning to end. The sales person, Chip, was very welcoming, knowledgeable, and professional - but I most appreciated his patience with my buying experience. Before deciding to buy, I made multiple trips to the dealership for test drives etc and I never felt any pressure from Chip. He was always willing to spend time answering my questions and really took the opportunity to get to know me and my buying preferences. He offered to deliver my car to my home, and then when my license plates were available, he came back to my home to put them on. Overall, I had a great experience - I would go back to this dealership for future purchases and I will gladly refer friends and family.

Thank you C&K ! - tgmmasonry

Thank you C&K ! David is a solid guy; very patient and professional! Bought a great car AMG GTc . Shout out to Siggy and Don also ! I will be back to purchase another vehicle Thank You Tom M Point Pleasant, NJ

Angel was great ! - Adearah_davis

Angel was great !!!!!! Helped me with my first car for & got me Approved for my first choice was a lovely experience not headache Yayyyyyy go me , come shop here it’s a MUST!!!!!!

Service dept. - robsud

Service dept. was great. Nigel's help was deeply appreciated. Will be seeing him again.

Open communication/Very helpful for out of state purchase - thegashlycrumb

Princeton Mini came to our attention because it had multiple cars in inventory that matched what we were looking for and they were offering great incentives. Alex was very helpful in communicating with us via email and over the phone regarding our potential purchase. We appreciated his open, honest communication and no game playing that let us know our out the door price in advance. Joel helped us when we came to take delivery and was so friendly and welcoming. I loved the tour of our new car and all its MANY bells and whistles. Mike also helped us in person and didn't hesitate to find a solution when an unexpected wrinkle arose in our purchase. Only negative was that the sales process ended up being longer than expected because the dealership was shortstaffed at the time, but everyone consistently checked on us and offered drinks and snacks to make sure we were as comfortable as possible while we waited.

Scam! - RussFromJerz

Scam! I drove 2 hours to look at a car that was not even close to as described on their website. The staff was very rude when I walked in they were eating lunch and ignored me for 20 minutes. The place was dirty there was a family of mice walking around and it smelled of onions. The car was advertised in excellent condition but when i got there the battery was dead. After jumping it they got it running but it had blue smoke coming out of the back and leaked water out of the front. I did not purchase the car. We spoke about the price via email but in person they mentioned a $1900 holding and preparation charge on top of the price of the vehicle.