62 New Jersey Volkswagen Service Centers

My car is worse now, after the service, than before I... - janetehansen

My car is worse now, after the service, than before I dropped it off. And so is my wallet. Brought my car in for an oil change on Thursday. They let me know that I needed additional repairs (although the car didn’t have any alerts about it) and explained the pricing to me as $50 for this $50 for that. When I went to pick up my car I thought it would be around $300. Nope. It was $700 and not only that, I have to return next week for additional repairs they insisted I needed that are an additional $700. I came in for an $100 oil change and am leaving with a $1400 bill? That was Thursday. FRIDAY MY CAR DOES NOT START. This has literally NEVER happened before. Now the dashboard screen has not one but 4 alerts of issues the car is having. I feel they are looking to make money off you—they make it sound cheaper than it is (so you agree) until you are charged at the end and I have no clue what they did to my car. they don’t seem to give a crap about the actual servicing and/or doing what is right for the customer and car.

Easy to work with, no hassles in and out in minimal time. - Ndavilar

Easy to work with, no hassles in and out in minimal time. Friendly dependable sales people. Was a pleasure doing business there.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

I had a great experience with Eddy! He was so awesome and... - Cre7898

I had a great experience with Eddy! He was so awesome and helpful. Thank you!

Stay away; purchased 2 vehicles this year from here and - golfR7

Stay away; purchased 2 vehicles this year from here and referred several people. I will be going to Audi bridgewater for sales and service now. What happened to customer service? It’s funny there is a “service” department, yet the manager does not know the word “service”. Instead he prefers to argue with his customers and accuse their children of damaging their own vehicle. Prior management used to care about their customer relationships.

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!

Took car in for warranty work and they left the coolant - TT

Took car in for warranty work and they left the coolant hose un clamped resulting in my radiator blowing coolant leaving me stuck on highway , also they put a cigarette out in my engine leaving it there. I told the service guy and he said no on smokes there. Went in for a oil change and they left the oil plug loose leaving oil stains on my driveway. Ordered a part from them and got my car into my mechanic to replace the valve who said it’s the wrong part, lost time and money going back and forth and made a complaint to John lynch the manger who more or less just shrugged it off . 3 strikes your out , good luck

Brett was the best sales person I’ve ever worked with. He... - Samantha L

Brett was the best sales person I’ve ever worked with. He helped me pick out the perfect car and it never felt like he was pressuring me during the experience. He is extremely knowledgeable and personable. 100% recommend!

Excellent service in all areas , the people who work - Noncho1119

Excellent service in all areas , the people who work there are very nice also they are very organized

Don't look anywhere else - This is the place - Jerry

I had a great first time in 2015 with Beth and the folks there - so much so, I now owned 5 VW's traded 2 in for newer models. During this time I got to know everyone there from the owner to well pretty much everyone. As a result, I was able to but my latest VW though Tara Oliveri over the phone. She orchestrated the whole sales process with Ben and Eric. Tara made it a pleasure to get the deal done. Best is, the group is like family and they work like a team and want you to be happy. Its not just at the time of the deal - It continues with Ed in the service department as well. Service will explain everything - the good and the bad - but they get the job done in a timely fashion. I will always recommend VW of Salem County,

Service center receipt stated no leak found. - Mherrera

Service center receipt stated no leak found. When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, NJ. After a couple days the low oil light came on. I checked the oil and it was low. I discovered oil leaking under the car that also seeped behind the front passenger wheel. I scheduled an appointment at VW of Union NJ on 5/11/23. I stated the car was leaking oil and could possibly be from the 20k maintenance that was done. Long story short, the advisor stated the service center could not detect the leak and I could pick up the car end of day or have them keep it to check further for the oil leak. So I agreed to opt for having the service center keep the car until the leak was fixed. The following day, I didn’t receive a call from the advisor. So I called and spoke to a VW Rep. She stated the advisor was off and that the service center stated the car was ready for pick up. I did not check the VW Service Center receipt until I arrived home. As I read through the receipt I noticed the Service Center stated “Customer stated oil leak. No oil leak detected.” So I tried calling VW Union NJ for an explanation. No one picked up my calls. I’m highly disappointed that they would send the car back to me when clearly there was a visible leak. I find it odd that the advisor I spoke to the initial day I dropped off the car told me that the service center can figure out the oil leak. The car is under warranty so I don’t understand why would they not throughly check the vehicle? I’m taking this to higher ups. And definitely scoring this experience and survey low. I won’t let this slide. I’ve heard way too many complaints with this Service Center so this needs to be addressed. Do better VW Union NJ.