1,106 New Jersey Used Car Service Centers

Rich Johnson is Aces! - bp95gsx

I had an indy shop tell me I needed a new engine for $12,000. I tow it to Verner Cadby Ford where I was greeted by Rich. From that second I felt better about things. Rich finds out I DON'T need a new engine. He repaired the driver side cylinder head and my estimate was $9500 cheaper than the indy shop! He also got the job done in 3 days. I can't thank him enough. Highly recommended!

Service center receipt stated no leak found. - Mherrera

Service center receipt stated no leak found. When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, NJ. After a couple days the low oil light came on. I checked the oil and it was low. I discovered oil leaking under the car that also seeped behind the front passenger wheel. I scheduled an appointment at VW of Union NJ on 5/11/23. I stated the car was leaking oil and could possibly be from the 20k maintenance that was done. Long story short, the advisor stated the service center could not detect the leak and I could pick up the car end of day or have them keep it to check further for the oil leak. So I agreed to opt for having the service center keep the car until the leak was fixed. The following day, I didn’t receive a call from the advisor. So I called and spoke to a VW Rep. She stated the advisor was off and that the service center stated the car was ready for pick up. I did not check the VW Service Center receipt until I arrived home. As I read through the receipt I noticed the Service Center stated “Customer stated oil leak. No oil leak detected.” So I tried calling VW Union NJ for an explanation. No one picked up my calls. I’m highly disappointed that they would send the car back to me when clearly there was a visible leak. I find it odd that the advisor I spoke to the initial day I dropped off the car told me that the service center can figure out the oil leak. The car is under warranty so I don’t understand why would they not throughly check the vehicle? I’m taking this to higher ups. And definitely scoring this experience and survey low. I won’t let this slide. I’ve heard way too many complaints with this Service Center so this needs to be addressed. Do better VW Union NJ.

this dealership needs to be investigated. - ryan zilberfarb

this dealership needs to be investigated. terrible customer service from the new service manager tom carrino. this dealer never did a full complete brake job on my car leaving out the anti rattle clips on the rear caliper causing my brakes to fail early and unevenly. when i discovered this i went to the dealership and requested my money back. service manager at that time was jennifer alfasso who was more than happy to give me my money back. kept calling and found out she was no longer with the company the next week. new service manager comes in 2 weeks later and is stating no refund. got to the point where i have to get a lawsuit involved in this process for unsafe acts and dealer negligence. i would highly advice you never bring a car here for service. the volkswagen service advisor jen is amazing but the manager above her is very demeaning and talks down on you. and now with this lawsuit a simple refund of $1,200 which is pennys to them will now turn into upwards of 10 grand. will never be going back to this dealership.