1,113 New Jersey Used Car Service Centers

Very Satisfied Customer - vlowensten

We purchased our 2012 CTS from Bill Kaufman two years ago and have enjoyed our experience each and every time we have visited the dealership. Bill was very attentive and extremely helpful when we first met him to find the car that my wife really wanted. We purchased an extended warranty at the time of purchase and we have not needed to use it since we had no problems with the car to date. We also received two years of free maintenance at KERBECK, which has worked out very well. Each time we returned for the scheduled routine maintenance, we were greeted promptly and courteously. The maintenance was performed within an hour and Bill Kaufman was there to greet and entertain us with the latest inventory of tempting vehicles that were available. THANKS for living up to your promises!

First visit for electrical problem $800 (which I do - Terrie

First visit for electrical problem $800 (which I do understand the difficulty). They took out the tire pressure module said that may be the problem but hard to tell. The next day same issue. On the 2nd visit they had it for a week but needed an additional $800, I declined the additional work. Went to pick up the car they never re-installed the TPM module. Told me that it would give the next mechanic a starting point. I did not drive the car immediately due to the electrical issue. When I moved it a few days later I noticed the front bumper was falling off the car. I called service department multiple times over a week, left messages NO response. When I finally talked to the service manager he of course said it didn't happen at the dealership. I took a pic of my car they day it was dropped off, no damage. He did not want to see the damager. He told me my car really wasn't worth repairing and he can 'hook me up' with the sales department. I turned the claim into my insurance, $5000 worth of damage. And yes, I did get the electrical issue resolved for a fraction on the dealer cost. DO NOT USE THIS DEALER. Very unprofessional.

Had no brake lights was told my service that they didn’t... - Bubsv

Had no brake lights was told my service that they didn’t have anyone to look at it and didn’t know when they would be able to look at it. Also called for appointment on 3 occasions and had to wait 2-3 weeks to get in.

Service department created mold in my car while they had - schultzc91

Service department created mold in my car while they had it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my lease. The dealership fixed the issue but had my car for 40 days. In that time, the wet towel that I was using to soak up the water was taken by the service department and wrapped up into my dogs seat hammock, along with my rubber floor mats. When I opened up the seat hammock a few days after getting the car back, everything inside was covered in mold. The towel was still soaking wet, dog carrier was wet, floor mats as well. On top of that, the dealership never attached my front license plate - which is illegal in NJ! I specifically mentioned it to the head of the service department and he wrote it down on the invoice. After 40 days, no front license plate is attached, not even the mounting bracket. The dealership offered me nothing for my time or for the exposure to the mold, that they literally created.

I have a 2015 Nissan Altima and having a headlight - Sbrij81

I have a 2015 Nissan Altima and having a headlight dimming due to delamination in the headlamp assembly. There is a class action settlement involving the headlamps 2013-2018 Nissan Altimas. So I have filed a claim on this website www.altimaheadlightsettlement.com within the time frame mentioned on the settlement notice. As per the settlement notice, I have to file a claim before March 26, 2022 which I did and have a confirmation. The confirmation says that I need to contact the Nissan dealer between March 27, 2022 and Sept 23, 2022. I have called Nissan (Fred Beans Flemington) several times starting from 05/27/2022 to get an appointment to replace the part. Which is also within the time frame provided in the claim confirmation. When I called, I have been informed that they do not have a part available so they cannot schedule an appointment until they have part available. When I called, Nissan placed an order for the part within the time frame mentioned above. I also have called several times to check the status of the part order and asked them what happens if the part will be not available within the time frame, are you going to cover it? And they said "yes" as they have ordered the part within the time frame, it will be covered. Now finally when I called Nissan in Jan 6th 2023, the part is available now but they say it will not covered. So I tried to contact Ryan Ofner (General Manager) and left a voice message on his phone, no reply from him yet. I also tried to contact Michael Alexandroff (Service Manager), the person I talked to said she will ask Michael to contact me and I have no reply back. I have followed all instructions provided to me. Seems they are not professional enough to reply me and they do not keep their words. Guys you better stay away from these cheaters (Fred Beans Nissan of Flemington).

2015 Dodge Charger used - Falco

I could not be happier with the deal I received at Pascack Auto Exchange. Price on the car started 2k under anyone in the area. I was able to negotiate even more off the price they even gave me coffee during the process. After spending time with these guys my impression was all they wanted to do was make the customer happy and give a great deal at the same time. I was able to buy the car the same day they even followed me home to drop the car off. I will definitely buy from them again.

Super awesome dealership to buy a vehicle from! The staff... - Hamidabdulhafiz

Super awesome dealership to buy a vehicle from! The staff was very friendly and respectful. Jack and Rich was very honest and treated me like family!