1,531 New Jersey Used Car Dealer/1000 Service Centers

Predatory behavior by service department. - Balog

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

this is absolutely the most expensive and either - danmoses

this is absolutely the most expensive and either incompetent or totally rip-off places my friend has been to. He's spent 13k on his two cars there in the last few months (on nothing major - no transmission or motor or ANYthing like that. Jeannette will take care of you nicely lol. TWICE, after charing a couple of thousand, the car didn't work and they had to "do something else" - one time with an added charge. 2800 dollars for a fuel pump - and he got it back and the car didn't work 2 days later...she said the part wasn't available so they tried to do it without the part. lol...This is a dealership? It's embarrassing!!!. And it's continuous

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

My 2021 M440i had a chipped exhaust valve. - mpdough

My 2021 M440i had a chipped exhaust valve. BMW recommends replacing the engine in such cases as the piece of chipped value could further damage the engine. The price that I was quoted for a new engine was $36,000. When I said that I can not afford that much, the team at BMW began to look for other options. They decided to tear the engine apart at reduced labor rates to see if my current engine could be salvaged. In the end they replaced the chipped value and performed a thorough inspection to determine the chip was no longer inside the engine. In the end they were able to repair my car to it like new condition for $6,500. $6,500 is a lot but it is much less than $36,000. I will always return to Park Avenue BMW for my auto needs, be it service or sales.

Pleased with Service - Aldo

Rick Wehle, a Park Ave Salesman, recommended their Service Department for my Saab 9'5. I worked with Ron Fattoross, a Service Writer, to determine my needs. I found him to be pleasant, polite, and knowledgeable. The technician did an excellent job and my car runs great! I will now be having all of my service needs done by Parkfield. I recommend them highly.

I Have a 2008 saab 9-3 that I get serviced at this... - roccochiusano1

I Have a 2008 saab 9-3 that I get serviced at this dealer, and I can tell you that they really take care of you here, from the friendly smiles to the complemary coffee. the prices are great and so are they. They are extreamly knowledgeable on all of there products and are always willing to help. I want to say thank you so much. I will continue to keep coming back.

Daniel was straight forward and direct when discussing... - gldcfp14

Daniel was straight forward and direct when discussing the details of buying my new car. It was a pleasant experience which hasn't happened very often when i buy cars.

I have purchased two Saabs from this dealership in the... - Jim Martin

I have purchased two Saabs from this dealership in the past 25 years (they've been very reliable automobiles) - no sales pressure. This is a family business and customers are treated with courtesy. As for service: I brought the car in thinking I needed a clutch replacement but was informed that it was just the clutch slave cylinder...a huge difference in cost. The service department is honest and competent.

I was sadly shocked from the service manager of this - Mostafa

I was sadly shocked from the service manager of this dealer named Nicholas Latino who was defending his staff and saying I do not hire unpleasant staff even before investigating my complaint against one of his staff who was in charge to schedule appointments in very tough and unhelpful attitude. Unfair , Unhelpful , Unpleasant and not professional at all . Highly not recommended.

I have owned BMW’s for years. - HardlyImpressed

I have owned BMW’s for years. Purchasing from Wayne may not have been my best choice. The service department is a disgrace. I dropped my car off on Monday for an oil change. No one gives you any updates on your vehicle. My car was finally done by Thursday. When you call their service department; they don’t answer the phone! You’re paying top dollar for a very unprofessional experience! Cashier made a mistake with our bill confusing us with a prior customer. Don’t even bother leaving a voicemail on the general manager’s phone. He will not call you back! Save yourself the aggravation, try a different dealership.

Staff was very courteous and accommodating. - drjaydz

Staff was very courteous and accommodating. Service was performed quickly and delivered when promised. Thank you Gerry, Amanda and Jussely!

The best dealership in New jersey!! - TMAN

I've been having overheating issues with my Hyundai and no one seemed to figure out the problem. I went to Pauls and they were amazing. Everybody was very friendly and their showroom is quite and clean. The service department explained the issue I was having and fixed it, I even went back to get my brakes replaced and they did an amazing job. Great place to service and shop for a car honestly.