1,529 New Jersey Used Car Dealer/1000 Service Centers

My nissan maxima is part of a recall from nissan and I - Gsxrjohn2

My nissan maxima is part of a recall from nissan and I was denied by them saying my car is not part of recall and denied me I will never by a car from them they suck big time horrible customer service

I have tried getting in touch with someone competent to - Mr B

I have tried getting in touch with someone competent to be able to fix my issue with this dealer ..but I decided to write a review to see if the president of open road acura gets in touch to explain the situation .. it all started by an employee withdrawing my personal number to start texting me and after a while I started getting the best service because I was doing a small talk with this person after a while I realized that this person has a husband and I couldn't keep on with this so then I started getting over charged for things I would do to my vehicles to the point where I even got denied access to this place because I didn't keep on with this ... anyone help what do I need to do this is not acceptable. Thanks Mr service guy and manager the people who denied me access and now that I have 2 recalls they denied me also that when as per corporate they can't deny recall services..Any suggestions? Any solutions?

Worth service ever my son car A/C went out we bought the - shokrallam

Worth service ever my son car A/C went out we bought the car few months still under warranty THEY HAVE NO CAR Loaner all I get from Gus the Service manager his apology the temperature outside at 100° WTH!!!!!!!

their service department lost my tires that they sold me - Llitvin

their service department lost my tires that they sold me and refused to take responsibility, I had to take them to arbitration court and finally won almost $2K, but it was very frustrating. At every turn, they did whatever it took to get out of taking responsibility. Worst dealer ever

Brought my BMW there for service because It was not - michellegeorge2

Brought my BMW there for service because It was not driving like a 31,000 mile bmw should be driving. A lot of pulling in wheel, muffling sound when driving between 2-3 rpm’s most noticeable when driving up steep hill, and a thump in right wheel when going 40mph. I’m giving this service department a 2 because they were only able to resolve one of my problems, the thump in the right tire. Problem wheel bearing! The sound I was hearing between 2/3 rpm they said it was “2 bad motor mounts”. But what about the horrible pulling? Service manager, Arthur Padko said, that’s 💯 normal, maybe get an alignment…. He said he had the “BMW”area rep come and test drive it. What a joke. Knowing for a fact that this pulling/drifting of tires was not normal, I ended up bringing my bmw to Paul Miller BMW service center. Yep, they confirmed the pulling is definitely not normal and it’s a problem. Recommend to put all new tires on it. Did that and the pulling/drifting problem was resolved. BUT unfortunately neither dealerships has been competent enough to resolve the muffling sound that arises when the vehicle rpm hits at just about 3 rpm. AND BOTH DEALERS CHANGED 2 MOTOR MOUNTS. So yeah the motor mounts were changed November 13, 2023 by BMW Roxbury and then again by Paul Miller BMW in February 2024!!! Neither dealer resolved the issue of the muffling noise at the almost 3rpm mark, which is very noticeable going up a steep incline. The car sounds like it is struggling. Just beware of any service done at BMW of Roxbury, there not to competent.

Irresponsible and incompetent. - Ffinc

Irresponsible and incompetent. Manager Chris and their team subotage vehicle removing your splash guards beware

The worst! - Joel

The worst! Daniel Murphy was the service advisor the day I went. I told him probably the sway bar links were bad. Got very defensive and dry about it with his response saying well you don't know that it will take about 20/30 minutes to check that, then he hand me a document to sign and good thing I noticed a 107.50 charge to check the noise but he never told me, just said initial here and there.Very bad and unprofessional approach to the matter. I told him to forget it and left to another dealer that can reasonably and honestly can work better with their customers.

"I am living in NJ, but I purchased my CX-5 yesterday - fadycpa

"I am living in NJ, but I purchased my CX-5 yesterday from NY because I noticed that the dealership close to my home had low reviews. I decided to purchase it from NY, and for basic maintenance, I can do it here. Today, I am having difficulty connecting my Mazda app, and it's giving me an error. I called Mazda USA, and I was told to go to any dealership to check it. I went to Open Toad Mazda, and the sales manager, Paul, told me to go to my dealership in NY, as they were the ones who took my money! I was very upset. Another guy from customer service, named Tarek, he was very nice and tried to help me and showed me how to fold the mirror. I understand now why this dealership has low reviews."

Scott in the Parts Department saved my vacation! - Sassy

Scott in the Parts Department saved my vacation! I purchased the new (gorgeous) 2024 CX-90 and needed a cargo cover for an upcoming driving vacation. I ordered the wrong one off the website, and I needed the correct one asap! I called parts, and Scott sent me the new one the second I sent him the tracking number for the returned one. Late in the day, on a saturday! amazing. I got the part in time, and all is well. I highly recommend using the Parts Dept in this dealership!! Thank you Scott.

No phone answered by service no return call if there is - Arshad.siddiqui

No phone answered by service no return call if there is any rating lower then poorest I will give that rating. Ashamed buyer of Mercedez

Great experience at Open Road Subaru.. - Rubin

I walked into Open Road Subaru, originally, to schedule some maintenance on my 2012 Impreza. Upon entering I was greeted by a salesman (Cameron Samad), who directed me to the service center. After I scheduled my appointment I decided to look around at the new vehicles and reapproached Cameron, since I felt he was a personable, to get some info on the Crosstrek. He gave me the rundown on the vehicle and took me outside giving me a tour of the dealership and the vehicles on the lot. Though I wasn't really expecting to test drive any vehicles, Cameron made the offer, which I couldn't refuse. He got the dealer plate and we took the vehicle out on the road. Not only was the ride better than I expected but Cameron knew his stuff and further interested me in the vehicle. That day I traded my Impreza in and got into a brand new 2019 Crosstrek. The deal was not forced and I was (and still am happy) about my decision. I do wish that the dealer would have included oil changes and tire rotation into the deal, as that is something I will have to pay out of pocket maintenance for but it isn't necessarily a deal breaker but I was slightly disappointed about it. Other than that, the overall experience was great and if anyone is looking for a salesman, Cameron Samad is your guy.

Open road VW in Bridgewater I’m going to save you time - codyboy0108

Open road VW in Bridgewater I’m going to save you time by letting you know how these people work. I took my truck there for an issue I had that’s covered under the warranty and the letter I got in the mail about it. (Leaking water from the roof onto the inside front and back windshield plus hearing bubbling after the car was sitting after it had rained) Get a text with a video showing me what the problem was and they said in the video they were going to drain all 4 drains. Now that consists of them literally flicking dirt out of a plastic tube. Never called to let us know if it was covered under the warranty or not and never told us the cost. In the same text there’s a bill for $145.95. Never gave them permission to do any work to the truck never knew if it was covered under the warranty never knew the price if it wasn’t covered. Then I speak with the service advisor Alex who thinks he’s gods gift to VW and tell him I’m not paying because I didn’t give consent to do any work on the truck or knowing the price. Well he proceeds to tell me he can’t release the car without payment. I called VW customer care and they told me that it was covered under warranty and I should not be paying anything. I put in a complaint and got the case number. They will be contacting the regional manager to deal with what they are doing to people over there. Who knows how many people they scammed like this! Needless to say after I yelled at them earlier in the day about what they’re doing and how wrong it is there was no payment required. I got my keys and left. I will never go there for anything! Save yourself from getting scammed like I almost did!