1,531 New Jersey Used Car Dealer/1000 Service Centers

Perhaps I am accustomed to the service provided by Lexus, - augalum

Perhaps I am accustomed to the service provided by Lexus, because the service I received at Ciocca Ford of Lawrenceville was disappointing. I clearly expressed my need for a detail and was told I would be contacted by a service representative to confirm my services and warranty coverage. They did not contact me. It wasn't until I had traveled an hour that I was informed detailing was not covered and would cost $550. Consequently, I arrived and left with a dirty car. More importantly, I would not have traveled an hour for minor warranty work. No courtesy wash, no vacuuming, nothing! Furthermore, the loaner car I received was dirty. There was a lack of customer service. My car was not charged when I picked it up, even though they knew I had about an hour's drive to and from this location (the closest to my home). In fact, an employee's car was charging on the charger instead of a customer's. I had to unplug that car to try to charge mine. I gave up and drove to a Chevy dealership and used their fast charger. Voicemails I left were not returned. My most recent voicemail regarding a part that was not replaced has still not been answered. Perhaps I received subpar service because it was a warranty visit. Is it possible that because I wasn't paying for the service, I received no service? My nex service appointment will be at Ciocca of Flemington. My next car will not be a Ford. I am going back to Lexus.

Service at gateway is always a pleasure. - Tobrzut071868teri

Service at gateway is always a pleasure. They are friendly and usually you are in and out quick

Great service and fast work. - T

Great service and fast work. The staff is friendly and accommodating. Made coming in on a workday a breeze.

I took my 08 Subaru for service at Subaru of Englewood I - Psymmion329

I took my 08 Subaru for service at Subaru of Englewood I am very pleased with the complete service and I would highly recommend anyone who owns a Subaru to have it service there

Very honest and customer friendly. - D. Anderson

Very honest and customer friendly. Anthony makes everything very clear and they are all very knowledgeable and helpful.

great job! - drjdlewin

great job! thx u Keep up the good wok and attitude Joe was great! braqvo!

They were so professional and fast. - haluksahin01

They were so professional and fast. They finished the job within promised time. I was there less than 90 minutes

Super helpful staff. - zmiracle

Super helpful staff. Courteous and good communication. Explained all of the work that needed to be done and prices were fair.

Holdman Maple Shade is by far the best dealership that we - claudine

Holdman Maple Shade is by far the best dealership that we have ever dealt with. They fantastic and are wonderful to our Military!

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Excellent Communication , extremely professional, - Mark

Excellent Communication , extremely professional, courteous , timely and Neat!Explaned all service procedures very nicely done

The service dept provided excellent service, my car was - mrhenryny

The service dept provided excellent service, my car was inspected, service manager provided corrections of vehicle programs, got an inspection sticker. The sales department was the worst service compared to last time I bought a car there

Jack was very good also they did a wonderful job keep up - rossdorothy52

Jack was very good also they did a wonderful job keep up the good work

Great service, great dealership. - frankenmom

Great service, great dealership.We were in and out in record time, made out appointment same day.

I went and had an oil change, they’re special. - Chris F

I went and had an oil change, they’re special. They took me right in and finished about an hour and a half.

Giancarlo was great, scheduled my service months ago, and - karlgrossmann

Giancarlo was great, scheduled my service months ago, and folled up with a remainder, before service date. He listen to my concerns on the day of service, and reviewed the details of the service after , also followed up a few days later.

Yesterday my car had an appointment for a Coolant Flush, - BETTY_MCADAMS

Yesterday my car had an appointment for a Coolant Flush, in accordance with my mileage maintenance schedule. I waited for my car, as I typically do. Tammy was my service rep and she was great. I really appreciate that they never try to “sell” me something my car doesn’t need, or doesn’t need yet. They performed a multi-point inspection, which revealed a couple of items that need to be addressed, Tammy assured me that they were not urgent and could wait until my next service appointment. Everyone is professional, but really nice. Waiting area is always clean and inviting. When it was time to “check out” the ladies were lovely. It’s always a pleasure to take my car for service at Hyundai of Turnersville.

I received exceptional service from Zahid and Mohammed - theresa.coley

I received exceptional service from Zahid and Mohammed yesterday as I had a computer update that needed to be done to my Lexus RX 350. I did not have an appointment because I read previously that you can just walk in and have service provided. I happened to run into my sales person Zahid and he asked me why was I there and I explained to him the situation and he immediately assisted me and introduced me to Muhammad and said that he would take care of me, so I was able to get my vehicle serviced and not have to return back to the dealership for the update. Everything was completed within an hour. My car was washed and to my surprise my gas was also topped off, which was exceptional and over the top and I really appreciated that! The small things really meant so much to me and I am so happy that I made my purchase in March 2024 with Zahid at the Edison location. Kudos to you all and thank you so much for your attentive service, greatly appreciate it! Extremely pleased new customer!! Theresa 😊

These jerks will piss on your head, tell you it's - jakem.vaccaro

These jerks will piss on your head, tell you it's raining, send you a $1,000 bill for a vehicle that hasn't been fixed, and then expect you to thank them for the pleasure. Don't waste your time. You'll have a better experience and a better outcome going to ANY other Chevrolet dealer.

Chris and staff provided excellent service problem the i - Rbon2018

Chris and staff provided excellent service problem the i had was solved in a reasonable amount of time

I highly recommend both Aaron & George at Meadowlands - kyleyoo

I highly recommend both Aaron & George at Meadowlands Audi. They are great people and super friendly.

We Have been a customer of Downs and now Celebrity for - rnadeau

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

I bought my Ford Fusion from Family Ford in 2016. - cml908

I bought my Ford Fusion from Family Ford in 2016. I’ve been very happy with this car and the service department.

I commend the notable advancements in maintenance - marisolpark47

I commend the notable advancements in maintenance services. My recent routine oil change appointment, easily scheduled via the Ford app, and the exceptional courtesy of Robert Beirach in the maintenance department, were particularly impressive. Mr. Beirach thoroughly explained the entire process. Very happy with this Ford dealer.

Service is always on point always courteous, and on time - Cdanna7

Service is always on point always courteous, and on time Louis really knows his information and is extremely professional giving all the correct information I want to thank him and will continue to come to Lynnes Subaru and will send others there for service

I scheduled an appointment when a check engine light - Jay

I scheduled an appointment when a check engine light came on 3 hours in to a 1500 mile road trip. Not being from the area I found this Ford dealership. My first encounter with Luigi was less than satisfactory. Granted it was early in the morning, but he didn’t seem like he wanted to listen to me. I explained to him what happened, and he dismissed me. He said he has to do his own diagnosis. After a couple of hours waiting, he informed me, there is no code in the system therefore there’s nothing he can do for me. I explained to him the code that had appeared the night before, but he was insistent that if he did repair work and it did not solve the issue, I would come back and sue him. When I asked if he would do the work as maintenance, instead of repair, he eventually agreed. But he gave me such an outrageous price, plus he said I would be there all day because he did not have the parts. (what dealership service shop does not have spark plugs in stock? ) Clearly he did not want to do the work. I took the vehicle to another dealer, three hours later the repairs were done and I was on my way. Issue resolved. I do not live in the area, but if I did, I would never go back to this dealership. Luigi should be reminded that customer is sometimes right!

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

When I bought my car 2 yrs ago, I certainly never - outlet1012000

When I bought my car 2 yrs ago, I certainly never expected to remembered each time I go back! My salesman David Chagnon even sends me a card on the anniversary of my purchase! Great people!

Javier was the best. - melasia

Javier was the best. Very kind and was able to get my vehicle done in a timely manner

Don’t waste your time trying any other Ford dealership, - TULI O.G.

Don’t waste your time trying any other Ford dealership, this is the best one most definitely! Over the years, I have dealt with other used car salesmen and mechanics and other Ford dealerships, no one else compares, not even close! I had a fantastic experience purchasing a used car from Maplecrest Ford Lincoln Of Union. From start to finish, the process was smooth, stress-free, and actually enjoyable—which is something I never thought I’d say about car shopping! The sales team was friendly, patient, and never pushy. They listened to what I needed, worked within my budget, and helped me find the perfect car without any pressure. The vehicle I chose was in excellent condition, fairly priced, and came with a full inspection and clean history report, which gave me real peace of mind. I also ESPECIALLY love their Service Dept! They seriously treat you like one of the family and do everything they can to keep your car running smoothly and for as long as possible! The team is not only knowledgeable but also take the time to explain everything in detail, making sure I feel informed and comfortable every step of the way. What stands out most is their honesty and transparency. There is no pressure, just clear communication about what my vehicle needs and why. The work was completed promptly, and my car came back running like new. They even went the extra mile by washing the vehicle and ensuring everything was spotless and ready to go. It’s rare to find a service department that combines technical expertise with such outstanding customer care. I highly recommend Maplecrest Ford in Vauxhall to anyone looking for reliable, trustworthy car service. I’ll definitely be returning for all future maintenance!