64 New Jersey Kia Service Centers

Great dealer with exceptionally wonderful customer - vazpete

Great dealer with exceptionally wonderful customer service. Crystal at this location took care of me and couldn’t be happier. Great job! Thank you. Pete V in Nj

Motion Kia service department is the best I have ever - SUFID

Motion Kia service department is the best I have ever dealt with. Alex is always very courteous and professional and provides the best service possible. i will definitely be a repeat customer.

I had a check engine light come on in my recently - blacksealjim

I had a check engine light come on in my recently purchased used 2018 Sierra. Cynthia Rothschild put me in contact with the service dept. I showed up for my appointment on the following Friday. The service department listened to my concern, corrected the slight issue with my truck and I was back on the road in a timely manner. I can't say enough good things about Jim Curley GMC from Andrew in finance , to Hank the Manager, the great people in service and Cynthia Rothschild, my wonderful sales associate. Thank you everyone !!

Today I brought my Jeep Compass in for a Transmission - rodneybrown919

Today I brought my Jeep Compass in for a Transmission Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me in a timely manner. I found her both courteous and professional. This is my first experience bringing my car into this service department. Katrina made it a pleasant experience.

Dealership has good auto advisers. - vimleshpatel

Dealership has good auto advisers.They have expert mechanics to take care of customer’s vehicles.

Anthony in the service area was an amazing help. He made... - Gespinal1025

Anthony in the service area was an amazing help. He made sure I was taken care of and went above and beyond to make sure I was happy with their service. He is an amazing asset to your team, his concern and consideration for my happiness will have me returning to this location more often. Service with a giant smile the whole time. Thank YOU Anthony for making a stressful visit into a pleasant experience.

Took my Kia Carnival in for a recall. - papajmfish

Took my Kia Carnival in for a recall. Was told how long it would take and the car was completed on time. Worked with Jay to complete paperwork. Told me exactly what was done and was out in 5 minutes. Very efficient.

Took the car in for transmission problems. - Barrie

Took the car in for transmission problems. They fixed it all under warranty. They did it in a timely fashion,

Always excellent customer service Shawna is such a - Mimmat

Always excellent customer service Shawna is such a pleasant to work with. The driver that took me back home. Gonzalez is a great addition to their customer service. I got my car back much earlier than I had anticipated which also made me . Ty

I went and had an oil change, they’re special. - Chris F

I went and had an oil change, they’re special. They took me right in and finished about an hour and a half.

They were very nice and friendly and did a great job and - Wilson.cynthia1964

They were very nice and friendly and did a great job and on time with keep me inform about everything I would recommend them to a friend

My Service Advisor, Rolando, was friendly, professional & - TomSki

My Service Advisor, Rolando, was friendly, professional & efficient. He pointed out some additional service that I needed and I agreed to it. The work on my vehicle was completed in a timely fashion. I will DEFINITELY use Jack Daniels in the future!

I could drop off my car without an appointment. - fbueno775

I could drop off my car without an appointment. The results of the diagnostic blew me away, because I wasn't expecting an engine replacement. Two of my car's parts were damaged during the service in Sansone and my extended warranty refused to pay for. I had to pay for the damaged parts. I also had to pay for two more days for rental car and spent 5 hours inside the service office to process the warranty payment. Very stressfull but so far so good.

Mustafa has always been a pleasure to work with. - johncicchino1983

Mustafa has always been a pleasure to work with. The staff is always friendly and accommodating.

Joelle R in Service, Sales person Peter Z. - EG

Joelle R in Service, Sales person Peter Z., Finance Manager Paul gave exceptional customer service. I was nervous, upset and in a difficult bind but they helped me from beginning of my problems to the end of my purchase.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

This review is for the service department, NOT THE SALES - deborahmajesky

This review is for the service department, NOT THE SALES DEPARTMENT, I brought my Kia K5 LXS 2021 car in for it's first oil change since purchase Dec. 2021 and Valerie Apple was my service advisor, she was/is TOP NOTCH and with the service she provided me will keep me coming back to Kia Service in Burlington NC. She resolved the issue for me with my car pulling slightly to the left that I thought was out of alignment but it was indeed a new tire on the front left side and recommended rotating the tires to fix the issue and explained why. She also knew why my stirring wheel was making a funny sound when I turned it, so she has ordered the part and we will be replacing it under warranty. I was not aware of the steering wheel issue till I drove the car for a little bit after purchase for it was an impulse by for me while on site having my 2013 Optima oil change and front breaks done. I love the car and once I have these issues resolved and 4 new tires she will be top notch. I would have expected more from the sales department though for it was a "certified preowned" car that I purchased, I will leave that to my second review, bottom line is Kia Service Department in Burlington I HIGHLY recommend, ask for Valerie Apple!!

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Just had a not so nice call with a woman named IVORY who - bridgetteblackshear

Just had a not so nice call with a woman named IVORY who works in the service department. I explained to her that I have an appt already on the books, but my car will not start so I would need to have it towed to the dealership today. Things were going well up until the point where she asked me for my name. I gave her my name and asked for hers as well. She stated that her name was Ivory but refused to give her last name. I did make a comment that it seemed evasive to not want to give her last name but I was fine with it. This UNHINGED woman proceeded to yell at me that she doesn't give her last name because her son was murdered 2 years ago. I then yelled right back at her that I didn't kill her son. She then hung up on me. I called back and reported her to her manager Lisa. I reported her because I think she may need to seek counseling. If asking her for her last name is triggering a traumatic experience, then maybe she should not be answering phones. I do not want this woman to lose her job or anything like that, but maybe a change in duties might be helpful. Briana Blackshear