45 New Jersey INFINITI Service Centers

Joe N (Service Consultant) assisted with two very time - JMT

Joe N (Service Consultant) assisted with two very time sensitive matters for my wife’s truck over the past two weeks. Joe has a great demeanor, actively listens to the issue, and strategically identifies how to correct the issue in a timely manner.

Easy to make a service appointment. - BUBIECOOK

Easy to make a service appointment. Vehicle was finished when promised. Service staff very courteous.

Came in to get my car serviced was in and out cannot - sanders_jeanette

Came in to get my car serviced was in and out cannot complain great service we be back

Came here first time with my new Q50 for a different tire - OwenErd

Came here first time with my new Q50 for a different tire swap and my advisor was kind enough to take my car when i had no appointment will be coming back for all my services here! Thank You

I have the car oil change service before maturity date of - mzolot

I have the car oil change service before maturity date of 3 years lease. when I leased a car, I was explained (and the car sticker said) that i have complimentary, no charge, service up to 3 years of my lease. Today, unexpectedly, I paid the oil change charges because in reality I have just 3 oil changes complimentary for the 4th I am supposed to pay, as I was explained today. Previously, when I brought my car, it was cleaned and washed, today I got my car dirty, NO car wash. So, service at this dealership becomes worse and worse. I do not think I will deal with that dealership once again

I came for maintenance, which includes oil and - birgsib

I came for maintenance, which includes oil and transmission fluid change. Everything was done really fast. I also ask them to show me how my looks from the bottom. They did and we discussed what else showed be done in the near future. Nice, friendly staff. Large, clean and bright lobby for clients. Coffee machine. Free WiFi.

Alexandria is wonderful, always a pleasant experience, - Jones112m

Alexandria is wonderful, always a pleasant experience, with Holman Infiniti. I will always service my vehicle there.

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

I’m satisfied with this dealer. - tinaoriscello

I’m satisfied with this dealer. Much better than my experiences at Audi. I would recommend them.