A Nightmare Experience I am writing this review to share - AllanD
A Nightmare Experience I am writing this review to share my incredibly disappointing experience with Sansone Hyundai and their service department. I had high expectations when I decided to take my 2023 Hyundai (with only 30,000 miles on it and in excellent condition) to this authorized dealer for repairs after hitting a raccoon. I thought I would get the best service possible, especially since I purchased my car from Hyundai and expected the dealership to handle my car with the utmost care. Sadly, this has turned into an absolute nightmare.
First, I was initially promised a repair time that was far shorter than what I ultimately experienced. I waited for nearly a month for my car to be fixed, and not once did I receive a proactive update from the dealership. Every single time I called to check on the status, I was told a new delivery date—week after week. I had to constantly follow up, sending multiple messages just to get basic information. This level of communication is completely unacceptable for a company of Hyundai’s reputation.
When I finally went to pick up my car, I was hit with yet another shock: not only was my car misaligned (something that should have been checked during the repair process), but the license plate was missing. I could not believe it. A Hyundai Authorized Dealer lost my car’s license plate. This level of carelessness is beyond my comprehension. And to make matters worse, I was told they couldn’t do anything to resolve it and that I would have to wait another day to see if they could locate it. After yet another day of waiting, no one contacted me, and I had to call again, only to be told they still hadn’t found the plate.
This is where my frustration continued to grow. I had to return to the dealership again for a misalignment that should have been caught during the original repair. I lost even more time and money—waiting around, leaving the car at the dealership, and coming back to get a car that was not fixed properly in the first place.
Additionally, the interior of my car was returned in a terrible state—the seats were dirty, with dust and stains I didn’t leave there. The dashboard was also in poor condition. I never expected my car to be cleaned perfectly, but I did expect it to be returned to me in the same condition I left it, especially after paying for what I thought would be top-tier service. On top of all this, the horn doesn’t work—something that was fine when I left the car with them. How does a dealership return a car with such basic safety features not functioning?
And to make matters worse, I later learned that my car’s bodywork was outsourced to a third-party shop without my consent or knowledge. I brought my car to Hyundai, and instead, my repair was handled by an external company I had no control over or communication with. This is not the level of service I expected from a Hyundai Authorized Dealer.
Overall, I brought my car to Hyundai with one problem, and I am leaving with ten additional issues. I deeply regret trusting this dealership with my car. I thought I was doing the right thing by going to an authorized dealer for repairs, but unfortunately, this was a massive mistake. I still don’t have my license plate, my horn doesn’t work, I am now driving without a plate, which is not only frustrating but illegal.
Please, before you choose this dealership for any service or repair, think twice. I truly wish I had gone with my car insurance’s repair shop instead. My experience has been incredibly disappointing, and it has made me question the entire reputation of Hyundai and its authorized dealerships. I’m sharing this so no one else has to go through the same nightmare.
Do yourself a favor—look elsewhere for your repairs.
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