44 New Jersey Genesis Service Centers

The service department and specifically Walter always do - JP.RODRIGUEZ1

The service department and specifically Walter always do an exceptional job. They are professional , efficient and courteous. I STRONGLY recommend Genesis of Denville.

John was amazing. - Bruno.e.pinto

John was amazing. I’ve had trouble with my vehicle for months and 2 different dealers paid me no mind, John took the time to listen and actually got to the bottom of the issues and actually fixed them. I had given up on Genesis until I found Genesis of Englewood.

Things have not improved here. - pasi

Things have not improved here. Trying to schedule a recall service and after two calls and one chat I only get sales solicitations and so far no service appointment. I wish I had any other Genesis service in the vicinity. Due to the bad communication I am doing the routine service elsewhere, but for a recall my options are limited. Not buying a new Genesis as long as I live close to this service location!

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Fred O is so great. - GnG

Fred O is so great. From selling us the car to getting our plates. Best service! Will highly recommend!!!

Great customer service and environment. - Plaffranco

Great customer service and environment. Super helpful team and Sal was great as always. Love the car!!!

Wonderful service in buying new Genesis 2023 GV70. - jkyoung

Wonderful service in buying new Genesis 2023 GV70. Mr. T came with our plates and registration today. He really is service with a smile! He was so helpful with our tech questions. He quickly set up the remote for the garage and assured us if we needed any other assistance that he and other staff would be there for us. So nice to have great service especially when we are not that tech savvy! Thanks!

Needed an appointment as my Rear Seat was not returning - alanbones

Needed an appointment as my Rear Seat was not returning to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! REALLY??!!