95 New Jersey Ford Service Centers

Kindle always lets you know what's going on before they - Dave

Kindle always lets you know what's going on before they start any job; small or big. Staff is always courteous and polite.

I scheduled an appointment when a check engine light - Jay

I scheduled an appointment when a check engine light came on 3 hours in to a 1500 mile road trip. Not being from the area I found this Ford dealership. My first encounter with Luigi was less than satisfactory. Granted it was early in the morning, but he didn’t seem like he wanted to listen to me. I explained to him what happened, and he dismissed me. He said he has to do his own diagnosis. After a couple of hours waiting, he informed me, there is no code in the system therefore there’s nothing he can do for me. I explained to him the code that had appeared the night before, but he was insistent that if he did repair work and it did not solve the issue, I would come back and sue him. When I asked if he would do the work as maintenance, instead of repair, he eventually agreed. But he gave me such an outrageous price, plus he said I would be there all day because he did not have the parts. (what dealership service shop does not have spark plugs in stock? ) Clearly he did not want to do the work. I took the vehicle to another dealer, three hours later the repairs were done and I was on my way. Issue resolved. I do not live in the area, but if I did, I would never go back to this dealership. Luigi should be reminded that customer is sometimes right!

We Have been a customer of Downs and now Celebrity for - rnadeau

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

i had all my spark plugs replaced and one week later the - storniolob

i had all my spark plugs replaced and one week later the engine light came back on. I tried to booking for an appointment and they were going to make me wait another week and could not give me a service date when the spark plug failed on the fist cylinder and the electrical wiring is now bad. THEY SHOULD have taken me in right away if they did faulty work on my car. as if they are not honoring a mistake .! so what was 450 dollars i now doubled.. they should have done the work properly the first time

they took my car at my appointment time and the time it - bill.quinn24

they took my car at my appointment time and the time it took to service it wasn't long

Great service always. - RRNEWSOM

Great service always. Been a customer for 40 years. Great team that works to serve you.

Used mobile service for oil change and tire rotation. - Platimer

Used mobile service for oil change and tire rotation. Great experience … so easy. Tech was fantastic. Thank you !

Truly an exceptional experience I can’t think of ever - Linda Love

Truly an exceptional experience I can’t think of ever purchasing or servicing my vehicle anywhere else! The service department in my opinion is one of the best I have ever encountered Anthony and Amanda are my A Team!! I’m a customer for life!

I had always received a great service from them. - Ed

I had always received a great service from them. No pressure to buy unnecessary services.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great service and overall great experience - Schmidty26

Ed Ryan and his team did a great job replacing the motor in my 2012 f150 3.5 ecoboost. Work was done in a timely matter along with frequent updates on the status of work being completed. The service team also took detailed pictures of the old damaged motor during tear down. Ed was even able to negotiate with ford corporate to help assist me financially with the repairs being done. The truck was fully detailed and ready for pickup. One year before this, I purchased a 2016 Ford Edge from bayshore in Pennsville and both times it was a good experience and they are a pleasure to deal with. Highly recommend.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

My service dept experience was horrible, TERRIBLE at... - Tim S.

My service dept experience was horrible, TERRIBLE at Echelon Ford in Stratford NJ. My brand new King Ranch F150 (12,500 miles) had a P0430 “check engine” code but instead of checking the cat converter or O2 sensor they blamed me for oil in the gas tank. WHAT?!? They cleaned out my gas tank and line, changed my spark plugs, then charged me $900 saying it was my fault and therefore not covered under warranty. A week later I had the same sluggish engine (nothing was fixed!!), and the same P0430 code returned. I took it to a different dealership in Cherry Hill - they changed the catalytic converter without delay, covered the cost 100% under warranty, and 250 miles later my F150 is still 100%. Is Echelon Ford service dept incompetent? I don’t know. But I do know I will never recommend their service department to anyone. (To be transparent - the dealership part was excellent when I bought my King Ranch. Rob was honest and great to deal with, as was everyone else. I just wish I never dealt with their service department).

Terrible Service - The service department performed a - scancro

Terrible Service - The service department performed a recall and did not properly align my tires, which was part of the recall. This caused my rear tires to wear down excessively. They are not taking responsibility for replacing the tires and just ignoring my correspondence to address the issue. Don't bring your car to be serviced at Ford of Englewood.

Visiting family and my car decided to throw codes. - crazeedoglover

Visiting family and my car decided to throw codes. I had called service and they were extremely nice and understanding. I was calling on a Saturday and was told car could be serviced on Wednesday. Car was towed in and to my surprise they were able to fix the issue on Monday!! I am ever thankful to the service department and my mechanic!