95 New Jersey Ford Service Centers

Needed service of an axle - not only did they get me in - Anton

Needed service of an axle - not only did they get me in right away they offered a ride to work. Then they finished my vehicle and returned it to me - fast - efficient service that was fairly priced. Great people do get work - thank you

Happy with their response to our problem. - maryobrien52

Happy with their response to our problem. Gave us a loaner which was very helpful

Disappointed in the service from Ciocca Ford of - Njff61

Disappointed in the service from Ciocca Ford of Flemington. My once time GO TO Ford dealer I have always been extremely satisfied with the quality of work and customer service provided by Flemington Ford. I have always given 5 star reviews as well as complimented staff on social media. On May 15 2024 I dropped off my 2021 F150 for service regarding a transmission concern. At that time I had 59,600 miles on the vehicle. Later that day I was notified that the Service Manager recommended I get the 60,000 mile service performed I will admit that I did not ask what this included (my bad) however I assumed that Ford's scheduled 60,000 mile service described in the owner's manual (replacing the engine air filter, cabin air filter, spark plugs and various system inspections) was what I was getting. The transmission repair was covered under the warranty and the only cost would be the additional 60,000 mile service I agreed to. The invoice total was $679.07 Two weeks later I dropped the truck off for an oil change and tire rotation. The multipoint inspection sent to me indicated I needed the air filter replaced. I was shocked to no filters were replaced during the service performed two week prior. When I reviewed the invoice for the 60,000 mile service the only parts listed were 6 spark plugs and some dielectric grease. When I called the Service Dept to ask what was going on I was told the 60,000 mile service only included changing spark plugs. After speaking with the Service Manager and asking him if he thought $679.07 for replacing spark plugs was excessive he told me: "Walmart prices are going up too and you still shop there". In the past I have never thought twice about paying premium costs for service knowing that my vehicle was being cared for by highly trained technicians and I was receiving the highest quality customer service. I always thought Flemington Ford was the best Ford dealer for miles around and always promoted the dealership with friends and colleagues. After this experience you can be assured I will never use Flem Ford again.

Service is the best! - Dana

Service is the best! Professional, courteous and always goes above and beyond. Been a customer for 25 years!

Ashley was very nice and professional. - Tbone

Ashley was very nice and professional. I rely on Ford to service my vehicles. She didn't make me feel pressured to do the extra work needed. But eventually I know I will need work done. Thanks Ashley

Perhaps I am accustomed to the service provided by Lexus, - augalum

Perhaps I am accustomed to the service provided by Lexus, because the service I received at Ciocca Ford of Lawrenceville was disappointing. I clearly expressed my need for a detail and was told I would be contacted by a service representative to confirm my services and warranty coverage. They did not contact me. It wasn't until I had traveled an hour that I was informed detailing was not covered and would cost $550. Consequently, I arrived and left with a dirty car. More importantly, I would not have traveled an hour for minor warranty work. No courtesy wash, no vacuuming, nothing! Furthermore, the loaner car I received was dirty. There was a lack of customer service. My car was not charged when I picked it up, even though they knew I had about an hour's drive to and from this location (the closest to my home). In fact, an employee's car was charging on the charger instead of a customer's. I had to unplug that car to try to charge mine. I gave up and drove to a Chevy dealership and used their fast charger. Voicemails I left were not returned. My most recent voicemail regarding a part that was not replaced has still not been answered. Perhaps I received subpar service because it was a warranty visit. Is it possible that because I wasn't paying for the service, I received no service? My nex service appointment will be at Ciocca of Flemington. My next car will not be a Ford. I am going back to Lexus.

Was able to make an appointment to service my fleet car - claudia.gonzalez

Was able to make an appointment to service my fleet car quickly. My advisor Ryan was super helpful & knowledgeable, provided me with what to expect at the time of drop off and communicated updates through out the time the car had to be in for service. Smooth pick after the service was complete.

I have been a customer with Freehold Ford for many years, - michaelgia54

I have been a customer with Freehold Ford for many years, through several vehicles. They are the best in service and quality customer service. I recommend them to all my friends when need be.

Holdman Maple Shade is by far the best dealership that we - claudine

Holdman Maple Shade is by far the best dealership that we have ever dealt with. They fantastic and are wonderful to our Military!

I've always been very happy with Family Ford's service - Ramona

I've always been very happy with Family Ford's service and will only use Family Ford. Everyone is friendly and competent. Thank you!

Javier was the best. - melasia

Javier was the best. Very kind and was able to get my vehicle done in a timely manner

I have been a customer of Mahwah Ford for 10+ years. - ppellegrin

I have been a customer of Mahwah Ford for 10+ years. excellent service and the jiffy lube connected to the dealership is Amazing!

Worst dealer service and parts department ever! - brucecaruso

Worst dealer service and parts department ever!!! If I could give them a 0 stars I would. Previously waited almost an hour to check on a part at the parts desk. Also just went there for a flat tire, waited 2 hours to be told the tire can not repaired, which was obvious by the damage and included picture. After being without a vehicle for 3 days, and checking every day, being told they were waiting for claim approval, I found out that claim was never submitted by Bob and the dealership!!! This was confirmed by the Ford tire care team. What sort of a company would lie to their customers face daily and leave them without a vehicle? If I hadn’t pushed the issue I would guess I would be waiting at least a week given that I only learned the truth on a Friday evening. Do not trust this dealership, whether it is Fullerton or Performance.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great service and overall great experience - Schmidty26

Ed Ryan and his team did a great job replacing the motor in my 2012 f150 3.5 ecoboost. Work was done in a timely matter along with frequent updates on the status of work being completed. The service team also took detailed pictures of the old damaged motor during tear down. Ed was even able to negotiate with ford corporate to help assist me financially with the repairs being done. The truck was fully detailed and ready for pickup. One year before this, I purchased a 2016 Ford Edge from bayshore in Pennsville and both times it was a good experience and they are a pleasure to deal with. Highly recommend.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Terrible Service - The service department performed a - scancro

Terrible Service - The service department performed a recall and did not properly align my tires, which was part of the recall. This caused my rear tires to wear down excessively. They are not taking responsibility for replacing the tires and just ignoring my correspondence to address the issue. Don't bring your car to be serviced at Ford of Englewood.