81 New Jersey Chrysler Service Centers

Brianna and the service team is absolutely the best there - Jersey

Brianna and the service team is absolutely the best there is! Keep up the outstanding work!

Nichole is a wonderful associate. - ja19467

Nichole is a wonderful associate. She always makes me feel very comfortable when I come in to get the Car Service I like talking to her. I get straight answers.

Very efficient and mindful of my time. - TVandMovieActor

Very efficient and mindful of my time. The service technicians are the best in the industry and the service writers (Ray and Jim each helped me) fully informed me of then service required, the exact cost (extremely reasonable) and the next recommended service (200,000 miles). My car would not have been anywhere near approaching this milestone without Teterboro Jeep performing all my routine maintenence.

The service department never answers the phone and when - donnajac0427

The service department never answers the phone and when you leave messages nobody calls you back (in particular, Chad). They are also terrible at updating the car owner about the progress of your car repairs. Had to go back to speak with someone to find out status. Worst Service Center I've ever dealt with. Will never buy another vehicle from Sansone again. Bought premium extended warranty that they would not honor and then charged diagnostic fee of almost $200 for a windshield leak they first said was the back window, not the front and not covered and wanted almost $2K to "fix", which I declined since it was definitely not the back window. Then they put thru carwash and was told it wasn't leaking at all and charged me the fee. Avoid this place at all costs.

Worst dealer ever. - vladimir

Worst dealer ever. Two years ago I bought a new ecodiesel Wrangler Rubicon. Three weeks ago I noticed some defects in the paint of the body that are causing rust, when I went to this dealer to fix it, since it is still under warranty, they treated me with so much contempt as if I were asking a favor, making me go to other dealers to solve this problem . The client's representative - ERICK MONTERO - Did not want to assist me and when he did, he was very uncomfortable and had no intention of helping with my situation. Supposedly - ERICK MONTERO - He would contact me within 3 or 4 days. IT WAS NEVER LIKE THIS.. Three weeks now, I am still waiting for a solution to the problem, which continues to get worse.... And I still have no news from the dealer. After making this repair, I will never do business at this location again.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

I called Buhler a few weeks ago on a Monday morning at... - NinaM

I called Buhler a few weeks ago on a Monday morning at 8am freaking out because my radio blew out during an upgrade so Mike in the service dept told me to come right in.. after being turned away from 4 dealerships I was so relieved. I got there & Mike greeted me and reassured me that it'll be fixed. A new radio had to be ordered so he shared my concerns about my battery draining with the radio being stuck in the error mode & he had a tech take the radio back out & disconnected it so I wouldn't have a battery issue. The radio came in yesterday & I brought it in at 7am today & was back in my truck on my way home at 8am. Words can't express how happy I am with the service, the employees & the dealership itself. Lifelong customer from now on. Next purchase we are coming straight to Buhler! Thank you!!

Great service John Smith - macy25

Took my jeep for an ongoing issue. John Smith in service got it fixed and under warranty, He is an asset to your service department.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Their service department is very shady. I didn't buy my... - Steve123

Their service department is very shady. I didn't buy my car at this dealership but moved here and needed a couple recalls done. I called and made an appt for 3 days later. I asked if they needed to order my parts and they said they have them. I asked if they're sure they had all the parts so I don't do all of this in vane and he reassured me they did.<br><br>I dropped my car off and also requested they put my drivers side head light in. I bought a new one from another place and just wanted to pay them to take the original out and my new one in. Midas had quoted me a price of $40 to do it. But, since my car was going to be there all day, and I'd be w/o a car all that time, I figured I'd kill 2 birds w/ one stone. <br><br>I called later in the day to check the status. A woman told me that they didn't have the parts for the recall that involved putting my side door panel molding garnish back on my door. My side panel constantly falls off and that's why there's a recall b/c they're faulty. They were missing a couple clips in their kit and said they'll have to order them and I'd get them in a week.<br><br>I then found out that they charged me $90 to put a head light in. I couldn't believe the price and why it took them an hour to put it in. I got some lame excuse. Basically, their machanics are either inept or they're crooks. The WHOLE reason I even had them put the headlight in was b/c I had it there ALL DAY to take care of the recall......THAT THEY NEVER EVEN DID.<br><br>When I told them about the guy assuring me that he had the parts....they gave me some whacko excuses. What a waste of my time and money. After them taking so long to get the parts, I told them to never mind about calling me b/c I got it done already at a competent Chrysler dealership. She then said, okay, we'll cancel the order then. So, they're not even interested in getting this part (that they don't have) for future use of another customer that's in there for that same recall. That poor person will go through the same thing I went through...w/ all of that inconvenience......and they don't care at all.<br><br>I was supposed to get a survey but I never did b/c they knew I wouldn't give them a good one. That place is absolutely horrible and if you're reading this and thinking about using this dealership to buy your new car...........DON'T. Their service department is a good indication of how they opperate and how they treat their coustomers. Go to a good dealership that's not related to them so that you don't get taken by the sales person and don't have horrible service when you come into problems w/ your car and have to bring it back in...wheather it be for recalls, things under warrantee, or things not under warrantee.

Horrible service experience. Dropped my car off to have a... - pissedcustomer

Horrible service experience. Dropped my car off to have a abs light inspected and also a brake inspection. After the diagnosis I stated I would do the work myself and buy the parts. I payed for the diagnostics and when i went to drive out of the lot my car would barely stop and the abs light was worse. then i agreed to do the service there instead of paying for a tow...1100 dollars and 2 days later the truck was no different. Very Very soft braking and abs light still flashing. Cant help but think it was a way for the tech to rack up service bills and make more money off me but it could be an honest mistake. Either way I payed a lot of money for a car that went from having an issue to now borderline undriveable because it takes very very long to stop. Service advisors seemed cool and also frustrated for my issue and didn't seem to try and upsell me in any way like other places but they aren't the ones working on the vehicles.

First visit for electrical problem $800 (which I do - Terrie

First visit for electrical problem $800 (which I do understand the difficulty). They took out the tire pressure module said that may be the problem but hard to tell. The next day same issue. On the 2nd visit they had it for a week but needed an additional $800, I declined the additional work. Went to pick up the car they never re-installed the TPM module. Told me that it would give the next mechanic a starting point. I did not drive the car immediately due to the electrical issue. When I moved it a few days later I noticed the front bumper was falling off the car. I called service department multiple times over a week, left messages NO response. When I finally talked to the service manager he of course said it didn't happen at the dealership. I took a pic of my car they day it was dropped off, no damage. He did not want to see the damager. He told me my car really wasn't worth repairing and he can 'hook me up' with the sales department. I turned the claim into my insurance, $5000 worth of damage. And yes, I did get the electrical issue resolved for a fraction on the dealer cost. DO NOT USE THIS DEALER. Very unprofessional.