Absolutely terrible customer service. - Myband514
Absolutely terrible customer service. I called the service department this morning and once the first advisor "couldn't answer my question", I was forwarded to the voice-mail of another advisor. Left a voice mail asking for a returned phone call and after 1.5 hours I called back and he was the "first available service representative". I have a third party warranty which a previous advisor Colleen had so kindly scanned all the paperwork (while I was in her presence) into their system so I wouldn't have an issue later using said warranty. Now this man claims they do not scan or save any warranty information.
Last encounter with the same 2 advisors approximately 1 month ago (Perry and Kevin), our warranty covered the steering rack replacement which was pulled up on the computer in our file.
Definitely the 2 worst advisors in the place, ask for anyone but and save yourself a major headache!
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