I came to this dealership with full intention of - uriel ramos
I came to this dealership with full intention of purchasing a brand-new 2026 Dodge Durango Hellcat Jailbreak and approached the process respectfully and prepared. I have an 830+ credit score and brought a $15,000 down payment, and I’m well aware of how auto financing works—APR, lender approvals, and front-end/back-end products.
Unfortunately, my experience was extremely disappointing. After working with a salesman named Leon, I was met with dismissive and unprofessional behavior from other staff members, including a sales manager who became visibly frustrated when I asked informed questions about the deal structure.
Most concerning was the refusal to provide transparency regarding lender approvals. I was not shown which banks were contacted, what APRs were offered, or any proof of the financing terms being presented. As a buyer, especially one who is qualified, this level of opacity is unacceptable.
The overall experience felt misleading and lacked professionalism. Transparency is a basic expectation in a financial transaction of this size, and it was not met here.
This was not the level of service I expected, especially as a Veteran. I would strongly advise future buyers to request full documentation of lender approvals and carefully review all terms before proceeding with this dealership.
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