53 New Jersey Chevrolet Dealers

Ever since Ciocca acquired this dealership the service - Highly Dissatisfied

Ever since Ciocca acquired this dealership the service quality has gone down. My service transmission light came on and my car e-brake deployed forcing me to disconnect my battery. I called the dealership the next morning to request an appt explaining to the scheduler my issue. She tells me they have an appt in two weeks (on a Saturday). I schedule it and have my insurance company tow the car onsite in case they have time to diagnose it beforehand. Never hear from them. An hour after my appt is supposed to occur I call for an update and am told they haven’t had time to see it. I challenge Stephanie saying I had an 8a appt to which she informs me they don’t do transmission tech appts on the weekend. She also mentioned she left me a message and I asked where since I never got a call….they had an office number on file for a company I didn’t work for and never authorized them to call. I informed her I’ve been without a car for two weeks since they didn’t have a loaner and ask what next steps are. She said they’ll try to get it in early next week. At least an additional week goes by. She calls me the day before I’m going away for the Christmas holiday to say its most likely my transmission and since it’s outside of warrant it’ll prob be around $10k and maybe I should just trade it in. This recommendation was given without anyone even TOUCHING or DIAGNOSING the car. I said I would have to think about it. A salesperson contacts me repeatedly over the next week about working with me for the trade in. I decided to get a second opinion and paid to have the car towed to a mechanic. I called Stephanie to let her know the tow company was coming for my car that day and she said it would be ready. Five days later when I call the new mechanic to inquire about my car I find out Ciocca gave the tow company someone else’s car and the cops showed up at the mechanic. My car eventually made it there and didn’t end up needing a new transmission OR costing $10k for the repairs it needed. I will never go back here. The level of service here has turned to xxxx. The audacity to quote a $10k repair without looking at a car is absurd. Schedulers not knowing when certain tech appts can be scheduled is poor training. Giving incorrect cars to tow companies is wild. Not to mention when I got my car back, there was a new dent on it from who knows where in this whole ordeal. I ended up being without my car for two months instead of what probably could have been a 2 day fix if Ciocca had bothered to diagnose the issues.

RK Chevrolet has great customer service, in this day and - KathieJ Ramos

RK Chevrolet has great customer service, in this day and age it’s almost sadly unheard of.

Had an excellent buying experience with Lee Guarnere. - jpl2403

Had an excellent buying experience with Lee Guarnere. It was such a seamless process from placing my order to getting the keys at the museum. There’s only one name Corvette and that’s Ciocca !!

Few weeks ago I gave Hessert Chevrolet of Cherry Hill - G

Few weeks ago I gave Hessert Chevrolet of Cherry Hill good review, because people there were very nice and helpful. But looks like it was just temporary. I am a PA resident, so when I asked Tina ( sales manager) which location is better to visit for me? She told me, I could go to a Cherry Hill, NJ , because it is the same company. Then I asked the salee person Rowland whether I can get my state inspection there? He told me they could give me the discount and I could get it easyer in Philadelphia, instead I could go to Philly location and get it free, like I did it before. Rowland called me 3 times and start giving me some excuses, like he can't make it work from New Jersey, and Tina didn't even answer my message, but in the beginning she was texting and calling me almost every day to get me in the showroom. I would never go Hessert Chevrolet of Cherry Hill again, because they can't keep their promises to thrle customers and only want to get you into the show room, so you buy the car, and then refuse to assist you. It's not about money, it's about service and promises. 0 Stars....

Wonderful service very helpful takes care of all details - mariannekavchok

Wonderful service very helpful takes care of all details in lease transactions. All around superb staff and associates.

Predatory behavior by service department. - Balog

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

I purchased a car at the beginning of July 2024 over the - lranieri512

I purchased a car at the beginning of July 2024 over the internet. I was given a price and I agreed. I financed the vehicle and was given the interest rate which I believed was high they came back with a new lower rate. I agreed. I had asked for pictures of the vehicle so I could verify that the vehicle was in good condition, marks, dents, etc. I then drove 3 plus hours to the dealership to pickup the car. Upon arriving I checked out the car, noticed some marks on the car and 2 dents the size of quarters below the gas tank door along with a couple of scratches. I was told for $50.00 or so a dent doctor could remove the dings. I then finished the paperwork and double checked that I had purchased an extended warranty. I was told it is the best bumper to pumper but never giving any paperwork to verify, I was told if I needed a repair the insurance would be verified once the VIN is entered. What do I know I don't purchased cars every day over the internet. Assuming they were a honest dealership. When I was ready to drive away I was given 1 key fob for the car I asked if there was a second one and I was told no they only have one. I asked of they would issues a second fob and I was told no it would cost $400.00 or so and they could not do it. I said why no second key. The salesperson checked with his manager and came back and said that they will split the cost with me and send me a check for half which was $ 200.00. I trusted their word and drove away. the next day I sat down and went over the sales paperwork price of car was $ 27076.00 and found that I had financed $ 33064.75 which was $ 5,988.75 more then the purchased price. when I called to ask what the extra payments were for it took me about 5 calls and about 3-4 days for someone to talk to me saying he was the manager. I asked my questions and was given answers to the effect of taxes, registration, paperwork, they went through the car and made sure it was all set, breaks, oil, and other things, and extended warranty. Not much I could do at that point. I then asked would I be receiving the $ 200.00 check they had agreed to. I was told yes as soon as the call is over he will have it sent out. Now I have the dents, dings checked out and I was told it could not be done by a dent doctor because of where they were they could not get to them. would need body work $550.00 I had it fixed. Now the temp plate I was given expires I called to ask where is the registration because the plate expired. I was told they will be in soon. It told over 3 months to receive the registration and plates. Here I am a new car and I cannot drive it because it is not registered. I called 3-4 times checking on it after the 4th or so call I am told there is a delay because the car was never VIN verified, so I had to take the car and have the VIN verified. I called and told them it was verified and at that point I was told that my sales person knew over a week that this had to be done. I had to send the VIN check via overnight mail then they had to send the VIN check to whom ever was registering the car on their behalf. another delay. After 3 months and 2-3 weeks I finally received the registration and plates. But still no $ 200.00 check. Now I am at the point it is not the $ 200.00 check but the point of it. All so now I had to replace the window wipers, had the engine light come on when I called the Cadillac dealer to make an appointment I informed them that I had purchased the extended warranty. They ask with who I told them I was informed that once they enter on VIN in the computer they will see. I was told no I need the name of the warranty company and a contact number for them. I called Open Road again took 3 calls to get someone and I was told the name and contact number. I called the warranty company and told them of what I needed they found it. Ran out of space here, I had a lot more to say not a good dealership. So far I had 2 relatives who live in NJ by pass Open Road and purchased elsewhere.

Service dept. - robsud

Service dept. was great. Nigel's help was deeply appreciated. Will be seeing him again.

I have an old 2008 vehicle which I love he has taken me... - ppdatat1

I have an old 2008 vehicle which I love he has taken me places. Lynn Simo-is a God send. Thanks you for your service

I have been leasing cars from Jason Wysowata for the last - RonaH

I have been leasing cars from Jason Wysowata for the last 12 years. We go to NJ (from Staten Island) for the incredible service and friendly atmosphere. The staff goes far and beyond to make sure we get the best deal possible and treats us like family. We hope Jason is there for years to come!

A total waste of my time. When given my budget, they... - Excited4Sure

A total waste of my time. When given my budget, they never stayed with In it. Mr. Patel was not knowledgeable at all and in fact I found him insulting. He honestly didn't know what he was doing or talking about. I can with the intent to buy and walked out incredibly disappointed. By the end of the night, I went to another dealership who was more knowledgeable and went home with a new car from someone else. Mr. Patel is a detriment to the dealership.

This dealership is still using sales tactics from the - mfr.llc

This dealership is still using sales tactics from the 80’s, a total waste of time. I put a deposit down on a truck in good faith. When I got a better deal at another dealership it took me three phone calls and two weeks later to get my deposit refunded.

bad management just like when big Jim was there. - dipper2034

bad management just like when big Jim was there. offered us thousands less.on trades compared.to other dealers. don't go here if you do, don't say I didn't warn you

They always service us quickly. - Jsnice

They always service us quickly. Very attentive and always great communication and great people to deal with.

I own an Acura but Chevy saved me! - kobe2013

I needed a tire for my car due to a bubble on the side. I do a lot of highway miles so I needed the tire changed ASAP. I called several Acura dealers and several other tire locations and could not believe not one had the particular tire. I called Kevil and spoke to Carlo who told me he could have the tire by 3. When I arrived at 4 I spoke with Jeff. He knew about the car and squeezed me in to fix the tire. I was in and out in an hour. When it's time for another car I will surely visit this dealer.

This dealership was founded in 1976, 35 years in... - chev206

This dealership was founded in 1976, 35 years in business, until General Motors Corporation went bankrupt in 2011. When in business, it won numerous awards for sales and service achievements as well as community philanthropy. Bob Maguire served as President of the New Jersey Coalition of Automotive Retailers and as Chairman of the National Automobile Dealers Association in 2001.

We purchased a brand new chevy van in 2008 and this... - desire07727

We purchased a brand new chevy van in 2008 and this dealership sold us this van with a slow leak. In a week we were back with a tire light on. They claim it was a sensor and changed it. They never looked at the tire. This went on for months--then we went to another dealership and they found a small metal stud in the tire. Kelle service department does not know what they are doing. Then we were planning a trip to Georgia and had the oil changed at Kelle and they did not replace the rubber ring after they changed the oil and we leaked oil all the way to Georgia and another chevy dealership had to replace the rubber ring. Kelle svc dept cant even change oil, now the abs light is on and the brakes are acking up--chevy's main customer svc said we have to bring it to the dealership to find out what is wrong and we are scared xxxxless what Kelle svc dept. is going to do. Please God Help Us.

The best dealer in the business! - Rey naldo

The best dealer in the business! Businesses like this don't exist anymore. I will be coming back for sure