Deja Vu. - tedmenswar
Deja Vu...
It was on May 2nd, 2019, that my wife and I drove by Wholesalers Unlimited, LLC on Rt. 28 in Auburn.
I was in search of a used vehicle that we could afford. The signs outside the dealership caught our attention so I turned around and headed back.
After a brief discussion with son, Mike Canales, he introduced us to his Dad, owner Mike Sr. and within an hour, I purchased a 2007 Ford Explorer Sport Trac.
On May 30th of that year, I penned a 5 STAR review of WU.
Today is June 3rd, 2022, and I'm pleased, make that “THRILLED”, to say that my 5 STAR rating remains unchanged.
Over the past three plus years, I have stopped in several times for either vehicle inspection or routine maintenance.
If repairs were necessary, Mike Sr. has always explained exactly what needed to be done and why. He'd then check with local parts shops for the cost of the item, which was followed by a search of the internet for a competitive price (often WAY BELOW the market price).
After answering any question(s) I might have, he'd then order the part and set a date for its installation.
Once the needed repair was complete, he'd sit me down in his office and show me (via his computer) the recorded work that had been done by his mechanic (which sometimes included himself), Following that, he'd take me out to my truck and show me the exact part that was replaced, explaining why it was necessary.
I'm 79 and have owned more than 30 vehicles (most of them pre-owned).
Over that period of time I have visited numerous dealerships, garages, and repair shops. While, thankfully, the majority of them have treated me with courtesy, NONE are equal to the care and concern I have received from Mike Sr., his wife, Mary, or his son, Mike Jr.
When I have thanked them for the special way I believed I had been treated, their answer has always been...”Thank you, but that's the way we treat all of our customers.”
At first I thought that was just pre-rehearsed “employee-speak”.
However, after sitting in the waiting room while my truck was in the shop and getting the opportunity to speak with fellow customers, I have found that the old adage “There is nothing so powerful as truth.” rang true here.
How powerful? I am a customer for life.
Ted Menswar Jr.
Manchester, NH
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