371 New Hampshire Tesla/1000 Service Centers

We went for an oil change under warranty. - ccoughlin

We went for an oil change under warranty. They were asked to rotate the tires. I marked the tires and when my wife came home the recipe said tires rotated. They were not, so we called they told my wife they did not need rotating. All tires to rotate between 5-7000 miles. Brought car in again for oil change and they said they could not rotate the tires because the lug nuts were swollen and rusted on. We were quoted 319.00 to replace 16-20 lug nuts. I went out and freed up every lug nut on all tires within 12 minutes. We called and were told to come back they would do the rotation. When this was done they called my wife handed her the keys and said all set. Nobody washed the car, nobody even mention an apology for her extra time and their mistake. Overall the service department department was not very friendly, a bit matter of fact acting, they lied to us on 2 occasions, and have made us feel quite uncomfortable in bringing our car back for service. I question had this been me instead of my wife would we have been treated in a different way. On previous service calls we had been treated better. Chris Coughlin

Called to schedule a warranty repair. - VT Ranger

Called to schedule a warranty repair. Drove 50 minutes and was informed today's appointment was only a "Test Drive" and that I'd have schedule the repair once confirmed by the technician - I couldn't just leave it with them. No thanks. I'll wait for my local dealership who are backlogged but communicate with me and tell me what to expect.

Great Customer Experience - Red Hot Media

I travel a lot for my business and was on my way to a production meeting in Manchester NH when I noticed my Touareag wasn't running right so I happened to stop in Noyes VW and talked with Jon the Service Manager who was very knowledgeable and helpful. Jon got one of the tech guys Manny and they took a look at my car after a quick test drive and quick analysis they assured me I would be fine to continue on my trip. They were straight forward and honest and I left there confident I would have no issues. I would recommend anyone to have their car serviced here!

I brought my 2007 Mercedes M-Class to Lebanon Ford for a... - Sue

I brought my 2007 Mercedes M-Class to Lebanon Ford for a state inspection sticker. I was treated with courtesy and professionalism, the inspection was completed in good time, and the cost was reasonable. I have been taking my Mercedes to Lebanon Ford for a couple of years, and have always been pleased with the service I have received there, despite my vehicle being a different brand. All of the employees with whom I have worked, from Service to Cashier, have been polite, friendly, and competent.

This is more of an employee review. - Mindyg03

This is more of an employee review. I want to give a huge shout out to Travis Boucher at Nucar in the service department. He worked some serious magic to get me what I deserved with my warranty. He was extremely helpful, kind, and patient. I hope I never am in the position I was in again, but if I am, I will ask for Travis again. I can't thank him enough.

Continued quality cars and service with the several... - LLoranger

Continued quality cars and service with the several vehicles ive bought there. They are always friendly, helpful and honest. Best service prices around and always willing to work around your schedule.

How little I mean to this dealership! - corbo

I made an appointment for an oil change for my brand new car. I only had it now like 50 days (First oil change), which was for 10:30 Sat. morning. I finally called to check on my car around 2:00pm to see what's up. I was told its not done yet. I asked why? Now - this part I can't believe... they told me, we have walk-ins sitting here, so we work on those cars first. I said I made an appointment for 10:30 so I wouldn't have to sit and wait. I then asked, "So I made an appointment and people waiting inside is more important than me, a person who set up an appointment and dropped it off so it would be there without issue?" I don't seem to rate very much with this dealership apparently. This even get's better. I get a call from them about another hour or so later and they tell me that my oil change is done but we had an accident with your car. We backed it into another car. I asked like four times what damage was done? She would not tell me. She said its not that bad. (Really??? You crash my brand new $36,000 car and it no big deal). I go down there and nobody really wanted to help me. So I need an entire bumper for the car and who knows what else is wrong under the car it must of hit the tailpipe damaging that also. Now I have a car that's been damaged and will lose value just because of the accident, but the way they talk to me I should be thankful that they will fix it. What they should be doing is giving me another car that is not damaged this isn't a car that been around for a year or so not even 60 days old. How careless can you be with a car that has warnings and camera so you don't back into things. If it wasn't brand new I wouldn't expect this but I do now. The only person that loses here is me and its not fair. The entire thing feels like I am bothering them and I am one out on everything. What happened with caring for your customers? The manager was not much help at all he did call but again it seemed as I was bothering his day. Bottom line is, I feel they need to make me whole. When I dropped off my car for a simple oil change, it was an undamaged 2 month old car with 5000 miles on it. Now, even though they will fix it, it is a damage repaired car, significantly affecting its value, due to their negligence. I find it very hard to recommend this dealer to anyone and boy do I know a lot of folks, and wait until I hit Facebook and ask all my friends to pass it on. Very unhappy customer!!!

Purchased a new ‘18 Rogue 5 years ago. - Lee

Purchased a new ‘18 Rogue 5 years ago. All inspections and service was done when due at Peter’s. I recently handed my Rogue over to my son for a cross-country trip. Wanted to get the car “looked over” for any foreseeable issues. Tara in the service department was super friendly, was able to get the car in the next day, and had a few minor issues taken care of that same day! She also pointed out and applied a dealer special discount they were running at the time. A follow-up call a couple days later to make sure everything was ok was greatly appreciated. The attention to details at Peter’s is unusual these days. Because of this, I recently purchased a new Murano. If interested in a new Nissan, I highly recommend Peter’s in Nashua. Their service department is exceptional.