My family owns 3 Saabs, all 9 5's. We have purchased... - joe speer
My family owns 3 Saabs, all 9 5's. We have purchased each (at different times) from Tracy Banks and each has been serviced exclusively by them.
I don't usually rate business in this way, but I think it is important to support a business that provides excellent customer service. My experience with the dealership has been very favorable. I have owned many other cars including Volvos, Mercedes, and GM cars. My experiences with this dealership have been more favorable than others I have dealt with, hands down. I wouldn't commit the resources to buy 3 Saabs (all new) without having the feeling that I can trust the dealer.
Recently, I had a warranty issue with one of my Saabs. In trying to figure out how to proceed and whether or not to have the car towed into the dealership, Loren Mayville walked me through the process of how to best deal with the problem until I could make it in. His advice was right on the mark and I got the car in for service. The work was performed and I picked up the car that evening. As usual, the shop had performed the work without a problem. Also, as usual the car was washed and the interior vacuum cleaned.
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